Business Analyst Account Manager

MEIRAN GUO

Address: New York City Phone: +1-551-***-**** Email: ******@***.***

EDUCATION

New York University New York, NY

MS in Management and Analytics (First-Semester GPA: 3.9/4.0) Sep. 2024 – Expected Dec. 2025

• Relevant Coursework: Quantitative Methods for Business Analysis, Data-Driven Decision Making, Managing in a Global Economy, Information Technology & Data Analytics, Business Analytics. Shandong University of Science and Technology China Bachelor of Science, Theoretical and Applied Mechanics / Bachelor of Management, Accounting Sep. 2014 – Jun. 2018

• Relevant Coursework: Mathematical Analysis in Engineering, Applied Statistics, Computer Programming (C Language), Finance, Management Accounting.

WORK EXPERIENCE

Industrial and Commercial Bank of China (ICBC) Zhangjiakou, China Personal Account Manager & Assistant Branch Manager Nov. 2022 – Mar. 2023

• Collaborated with IT teams to streamline workflows for individual and business clients, enhancing transaction accuracy and operational efficiency

• Built financial reports and dashboards using Excel and SQL to support branch-level strategic planning

• Led client engagement initiatives focusing on three key financial products, achieving a 25% increase in client adoption within two months

• Coordinated cross-functional teams to ensure effective project management, timely execution, and alignment with ICBC’s objectives

• Maintained a 90% customer satisfaction rate by resolving 95% of escalated client issues within 48 hours Industrial and Commercial Bank of China (ICBC) Beijing, China Personal Account Manager Aug. 2018 – Nov. 2022

• Analyzed over 10,000 client profiles using Excel and internal PBMS platform to segment customers and identify cross-selling opportunities, contributing to a 20% increase in product engagement.

• Recommended customized financial solutions (wealth management products, insurance plans), resulting in a 30% average growth in client portfolio values

• Performed market research and competitive analysis to support strategic decision-making and improving financial forecasting accuracy

• Contributed to 18% improvement in high-priority accounts through advanced financial insights and recommendations SKILLS

• Programming & Tools: SQL, Tableau, Python, Power BI, C, R, Microsoft Office Suite, Excel Solver, MATLAB.

• Professional Associations: Accounting Professional Qualification (Junior Accountant).

• Languages: Fluent in English, Native in Chinese (Mandarin). AWARDS

• Recognized as “Excellent Staff” in July 2020 for outstanding relationship management and portfolio growth (2020)

• School-level Merit student Scholarship for 7 consecutive times (2014-2018)

• “Excellent Student Leader” (2014-2015, 2015-2016)

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