Business Analyst Support

Manoj Puthiyetath

TORONTO, ON

***********@*****.*** 416-***-****

I bring over a decade of experience as an Application Support Analyst within the banking and capital markets industry. My expertise lies in supporting trading platforms such as Wallstreet Systems and Murex, specifically for FX cash, FX options, and metals, along with commodities trading systems.

Currently, I support the Client Intelligent System, a role that involves managing complex ETL processes to efficiently handle and process large data volumes. I also have practical experience with job scheduling tools including Control-M, Autosys, and Tidal, which enables reliable automation and streamlined workflow management. With a strong technical foundation and proven problem-solving skills, I consistently ensure system stability and performance in high-pressure financial environments.

MUREX business analyst (FX cash) for major banks across the world

Over 11 years of hands-on experience as a Murex Business Analyst and in production support.

More than 4 years of experience in UNIX system administration.

15+ years of combined experience in Information Technology and Business Analysis.

Extensive capital markets experience spanning over 15 years, gained through roles at various major financial institutions.

Proven track record serving as Project Lead, UNIX System Administrator, and Consultant for Murex and Wallstreet Systems.

Experience in DevOps tools Jenkins, GitHub Actions, IBM UrbanCode Deploy (uDeploy), Docker and Kubernetes.

WORK EXPERIENCE

Senior Application support Analyst – Royal Bank of Canada

Period: 2024 July – Till date

Project:: Application/Production support Senior Analyst– Client Intelligence and Client First application

Project Description:

Client Intelligence and Client First are key applications within RBC that serve as the central repository for all major and sensitive reporting service applications across the entire Capital Markets division.

Roles and responsibilities:

* Monitor all ETL processes in DataStage for incoming files from upstream systems, ensuring data integrity and timely processing.

* Oversee Control-M job executions related to report generation and End-of-Day services; troubleshoot and resolve job failures or performance issues.

* Monitor job statuses within the Qlik Management Console, identifying and resolving issues within defined SLAs.

* Handle incoming requests and queries from end users via email, providing timely support and resolution.

* Lead weekly production deployments involving Control-M, SSRS, SSIS, and Tableau components.

* Monitor Kubernetes jobs related to data ingestion and query services, addressing failures or irregularities as needed.

* Collaborate with developers to resolve production issues and coordinate production deployments.

* Raise and manage JIRA tickets for development and support teams based on issues identified in production.

* Troubleshoot complex data-related issues, perform root cause analysis, and implement effective fixes.

* Configure new monitoring alerts in ITRS and maintain the knowledge base with updated documentation.

* Debug stored procedures to address and resolve production incidents.

* Manage user access provisioning and ensure compliance with access control policies.

* Write SQL queries in response to end-user requests for data analysis and reporting.

* Automated application deployments across multiple environments using IBM UrbanCode Deploy

Application support Specialist - Scotia Bank

Period: 2023 January – 2024 April

Project:: Application/Production support Senior Analyst– Commodities(SCOTS), Scotia Bank Toronto

Project Description:

SCOTS is the entire platform for the commodities trading in SCOTIA bank.

Roles and responsibilities:

* Support the traders with their day-to-day activities

*Provide support to all L2/L3 production issues/calls.

*Co-ordinating with the downstream systems on any EoD delays or outages.

*Raising the incidents and provide the updates on time to the stake holders during any production issues/outages.

*Co-ordinating with the cloud team for any issues related to the cloud systems.

* Ensure that the deals are properly flowing from the upstream systems like CME, ICE and TT.

* Help the traders with the requirement of new reports or help to troubleshoot if any issues with the existing reports.

* Complete the onboard procedure for the new traders.

* Fixing any issues with the End of Day runs

* Work with DEV for any new release or enhancements

*Monitor/generate the commodity file for Murex

*Generate the P&L files for Murex

*Commodity index files generation for Murex

*New release deployments on lower environments for testing using bamboo and deployment on production.

*Restating/Managing environments using Jenkins.

*Process/Business documentation mainly in MS Excel.

*BAU issues documentation on Confluence

*Documenting the requirements in JIRA for developers for bug fixings and new releases.

*Dynatrace Monitoring for the performance and critical issues.

* Configured and maintained Splunk dashboards, alerts, and reports to monitor system performance and security events.

* Integrated Splunk with various data sources to streamline log ingestion and correlation.

* Integrated uDeploy with Jenkins and GitHub for seamless CI/CD pipelines.

Business Analyst - Scotia Bank

Period: 2022 July – 2022 November

Project: Business Analyst Data Governance, Scotia Bank Toronto

Project Description:

This is a new project initiated in Scotia by the Regulatory and Compliance technology in the data governance platform for the trade surveillance domain.

Roles and responsibilities:

* Collaborate with Data Governance teams to integrate the Trade Surveillance data domain onto the Data Governance platforms

* Be the point of contact for data governance related inquiries on the Trade Surveillance domain

* Support validation of meta data collected on data assets/systems

* Supports validation of data lineage

* Assist governance team in defining a repeatable process for ensuring metadata is refreshed regularly

* Work with Trade Surveillance team members to identify data related issues

* Track and seek resolution on data issues

Production support specialist - Citi Bank

Period: 2020 July – 2022 May

Project: Application Support/Business Analyst -FX Options on Citi bank in house applications Simpliciti and velocity Cube, Citi Bank Mississauga ON

Project Description:

Working as production support specialist for the FX Options in one of the most valued in house products in Citibank. This includes end to end support from Front office to bank office. Helping traders and sales for any desk related issues. Operations for any confirmations or settlement issue along with the normal BAU support activities.

Roles and responsibilities:

*Providing support to traders and sales desk and operations for the FX Options running on an inhouse product of Citi bank.

*Scheduling jobs in autosys

* Using Dynatrace for monitoring the performance and critical issues on servers.

*Updating the KBs or wiki with the steps performed to fix the production issues.

*Managing the application releases.

*Troubleshooting the deal booking issues from the upstream systems.

*Checking the Risk related issues the traders/sales facing

*Interacting with the business to get the requirement for the DEV team to develop the fixes for the issues faced by the desk.

*Create any SQL queries based on the request from the traders and also for troubleshooting issues.

*Checking the deal booking logs effectively in Kibana.

*Good understanding of the elastic search for effective log debugging.

*Creating the SQL queries for the bridge application based on the issues.

*Checking the market data or curve related issues and fixing it.

*Actively participate the month end related activities.

*Ensure to meet the critical SLAs.

*End to end support for the Commodity Index Platform(CIP)

Senior IT Analyst - Toronto Dominion Bank

Period: 2016 March – April 30,2020

Project: Application Support/Developer -Murex & WALLSTREET Systems, TD Bank Toronto, ON

Project Description:

Worked as an IT Business Analyst in TD for the FX Cash trading platform on Murex3.1 version.

The project involves supporting the Front office, middle office and back office with various issues they face on a day to day basis. The issues include PnL, positions, screen configurations set-ups, risk related issues, back office settlement and confirmation. The role involves various information gathering in order to help the developers to come up with the fix. We need to provide the lower environments to the developers and testers for the fix and testing the same. After the testing, it is required to promote the fix to production.

Roles and responsibilities:

*Providing support to traders and sales desk for the FX Cash application running on Murex 3.1

*Providing support to operations team which includes the confirmations, settlements, and trade life cycle team.

*Worked as the Datamart developer for the new reports/requirements based on the FO requests.

*Validating the test cases for pre and post trade scenarios in MxML

*Testing the new SQL queries for the Datamart reports.

*Creating and validating new test cases based on the request from the desk.

*For major incidents with the application, contacting the Murex vendor and involving in trouble shooting and root cause analysis.

*Requirement gathering from the business as well as the down streams for new reports or feeds for their use.

*Helping the sales team for the etrade pad setup, adding new views, changing the portfolio setup.

*Monitoring the jobs in ITRS and adding new rules to the monitoring criterias whenever required.

*Helping the upstream systems when they have issues with the limits or SIs.

*Helping the traders with their pnl related issue.

*Reports generation and issues fixing in Tableau

*Troubleshooting issues related to Market Data and pricing.

*Fixing the daily reports related issue.

*Writing Unix shell scripts based on the support needs.

*Debugging the SQL queries related to the reports in terms of Datamart.

*Creating the SQL queries for any new report requirements.

*Troubleshooting the issues related to the trade entry.

*Working on the Oracle DB side connecting with Oracle SQL Developer if any issues.

*Testing and updating the pre trade rules and post trade rules working along with the project and DEV team.

Project Lead and Systems Support Specialist - Scotia Bank

Period: 2011 October -November 2015

Project: Application Support -WALLSTREET Systems & Murex, Scotia Bank Toronto, ON

Project Description:

The project required a technical business analyst role in the capital markets where the base metals and precious metals are traded in Murex and also, FX cash and money markets trades in Wallstreet Systems. Required to interact with the end users, back-office users and also with the downstream and upstream system users. Needed to fix the issues by interacting with the development team when required, fix the issues related to reports, perform the WSS COA support, Murex EoD support, user requests handling, and managing change controls on a daily basis. The project demanded extensive knowledge on the WSS core and the interfaces joining. A sound knowledge on Datamart administration, FX trade flows, Actuate reports, MxML and Market Data was essential. Most of the jobs are in the Scheduler and a good understanding of Sysadmiral was essential from the project perspective.

The project involved the migration project of precious metal trade from in house product to Murex 3.1.32, the WSS FX and Money Market support running on 4.3 and 5.01 versions. The support involves the Close of Area monitoring, interaction with BAs for various issues, solving deal related issues, report generation, and all other environment related issues. Needed to communicate with vendors and teams involved in UNIX/Windows infrastructure, DBAs, Development, TAG Security, Change Control and Helpdesk to resolve issues through phone, conference, email and in-person. Documentation was done for issues and incidents through various ticketing systems.

Roles and responsibilities:

•Taking care of all priority 1 and 2 alerts

•Giving useful suggestions to the organization if there is any upgrade of the environment in place

•Documenting the issues faced and other activities involved

•Datamart batches introduction/export including tests by working close with the developers

•Fixing issues with FIX Listener

•Providing support to the developers working on migration project

•Supporting the Dodd Frank Act (DFA) projects in WSS and Murex

•Supporting the real-time services and reports of Dodd Frank Act in Murex and Trade reporter in WSS

•Coordinating with the BAs and Developers for the DFA related issues

•Coordinating with the onsite and offshore staff

•Trouble shooting the DB related issue on Oracle DB connecting with SQL Developer

•Proving support to Change Control (CC) team for the package deployments

•Fixing the issues with CLS in WSS

•COA monitoring on all areas in WSS FX and MM environments

•Unlocking/un-netting deals in FX and MM environments

•Fixing issues with reports/interfaces

•Interacting with the market data team

•Managing or fixing the issues related to the jobs in Sysadmiral

•Fixing issues with the Market Data and rates on Murex and WSS

•Providing support to the DEV team on VaR (Value at Risk) for the Murex migration

Team Lead, System Support Analyst - ANZ Bank

Period: October 2008 to September 2011

Project: Murex project support, ANZ Bank Melbourne Australia and Bangalore, India

Project Description:

Support of Murex version 2.11.36 and .42 on test and development environments from the OTSS of ANZ Bangalore.

Roles and responsibilities:

•Learn the infrastructure and architecture of the existing setup.

•Taking the entire responsibility of the EoDs on Murex environments spanning in 72 environments for pre- production, testing and development (version 2.11 .36 and .42).

•Taking the backup of the Trading DB and the Data mart DB of the environments.

•Building the environment when there is a user request.

•Giving the useful suggestions to the business if there is any upgrade of the environment in place.

•Package deployment when there is a request.

•Documenting the issues faced and other activities involved.

•Datamart batches introduction/export including tests by working close with the developers

•Providing support to DEV and BA team for the VaR related requests

Team Lead, System Support Specialist - Shinsei Bank - TOKYO, JP

Period: November 2007 to October 2008

Project: OS Migration from Windows 2K to Solaris 10 for Murex application, Shinsei Bank, Tokyo, Japan

Project Description:

The Murex application migration from Windows 2K to Solaris 10.

Roles and responsibilities:

•Learn the infrastructure and architecture of the existing setup and process flow.

•Infrastructure support and setting up the new environment for testing.

•Performance monitoring of the servers.

Senior System Administrator - EMC

Period: July 2007 to November 2007

Project: EMC offshore development support, MindTree Bangalore, India

Project Description:

The projects EMC networker and EMC autostart require the uninterrupted availability of the servers to generate the build. The user authentication is done through NIS and the NFS cross mounts.

Roles and responsibilities:

Worked as the primary contact for UNIX, storage, and all developmental issues.

Senior Unix Administrator - TravelCLICK, Schaumburg IL

Period: March 2007 to June 2007

Project: iHotelier, TravelClick, Chicago IL

Project Description:

Worked as the primary contact for UNIX and storage.

Roles and responsibilities:

The job involved the support to all Solaris and Linux servers and installation of new software.

System Administrator – OCWEN FINANCIAL SERVICES

Period: 2006 July - 2007 Feb Project: UNIX & Storage, Ocwen Financials, Bangalore India

Project Description:

Remote administration was involved extensively in this mortgage company. The servers were located in three different geographical locations.

Roles and Responsibilities:

•Performance Monitoring of all the servers running on Solaris 8, 9 and 10

•Monitoring and troubleshooting of storage, creating new space, and mounting the file system.

•Worked on Veritas FS

System Administrator - State Bank of India

Period: September 2005 to June 2006

Project: SBI Online, SBI Mumbai India

Project Description:

The project includes SBI and its 7 associated banks. The application server is Broad Vision and retail banking is running on IBM Web sphere Application Server. The web server is Zeus.

Environment: Solaris 9, Oracle 9i RAC, DataGaurd, VERITAS Cluster, Sun StorEdge 6130 with RAID 1+0.

Roles and responsibilities:

•Performance analysis and tuning of the application and web server

•OS administrator responsibilities

•Daily monitoring of the user accesses and system parameters

•Configuration of the application and web servers for the system over Solaris OE

•Security implementation and monitoring at application server level and O.S level

•Installation of patches and upgrades as per the vendor alerts.

•Helping the production support team to analyze the logs and troubleshooting

•Checking all the threshold values to ensure that all important BV parameters are within the specified limits.

System Administrator - Hindustan Lever Limited

Period: March 2005 to August 2005

Project: Unix and Data Centre Support, HLL Bangalore India

Project Description:

The project involved the remote administration of all the Unix Servers of Hindustan Lever Limited (HLL) located in different locations in India.

Roles and responsibilities:

•Unix administrator

•Monitoring and health check of all servers running on AIX

System Administrator/Support Engineer- IKOM Systems, Bangalore October

Period: 2003 to December 2004

Project: Unix Administrator, IKOM Systems, Bangalore India

Project Description:

Worked as the resident system administrator/support engineer.

Roles and responsibilities:

•Installation of Linux on various kind of servers and desktops on demand

•Resolving various issues that the clients report

•Visit the customer place for various issues and to provide support and suggestions.

EDUCATION

Bachelor of Engineering in Computer Science & Engineering

University of Mysore

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