Systems Analyst Business

Resume Suman Ghosh

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SUMAN GHOSH

BUSINESS SYSTEMS ANALYST

Email: ***************@*****.*** Phone (US): +1-425-***-**** LinkedIn: www.linkedin.com/in/suman-ghosh-72b7b852 Professional Summary

I am a self-driven and results-oriented professional with over seven years of extensive experience across Legal Operations, Marketing and Operations Management, Account Management, and Business Development. My background spans diverse industries, including Legal Services, Media Promotion/Distribution, Real Estate, and Automobile. In the realm of Legal Operations, I possess a deep understanding of the full lifecycle of class action matters. I excel in translating functional requirements into actionable data needs for internal applications, crafting and publishing technical specifications, designing data mappings, and ensuring smooth ETL procedures. My collaborative approach enables me to work effectively with QC Analysts, Client Services, and Data Analysts, ensuring successful project delivery while adhering to software development standards and maintaining professional stakeholder communication. Skill Highlights

Requirement Analysis and Technical Documentation

ETL Design reviews and Report analysis, Peer reviews

Data Analysis via SQL

Project Coordination across multiple teams

Stakeholder Communication

Describe the Data Scientist’s tool kit which includes: Libraries & Packages, Data sets, Machine learning models, and Big Data tools

Team Leadership

Data Science

SQL Server Reporting Services (SSRS)

Technical Documentation

Project Management

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Strengths & Achievements

Holistic Understanding: Proficiently grasp the entire lifecycle of class action matters, discern data requirements from functional specifications, and translate them into actionable steps for internal applications.

Data Transformation Expertise: Design intricate data mappings and transformations, critical for driving efficient ETL (Extract, Transform, Load) procedures.

Relationship building and Interpersonal skills.

Excellent analytical and problem-solving skills.

Quick learner with a proactive attitude.

Technical Skill Set

Productivity

MS Office Suite, MS Outlook, Data Visualization, Data Cleaning and Preprocessing, Machine Learning, Machine learning, Data mining, Generative AI, Data Science

Databases SQL Server, RDBMS

Marketing Tools Salesforce, Mail Chimp

Employment History

April-2022 - Present

Sep-2021 – Mar-2022

Working as Business Systems Analyst at Epiq Global Services, USA Working as NSW Coordinator at Epiq Global Services, USA Dec-2020 – May-2021 Worked as NSR Coordinator at Epiq Global Services, USA Jul-2013 – Jan-2015 Worked as Manager – Marketing (Automobiles) with Audi Karnal Dealership, India

May-2013 – Jul-2013 Worked as General Manager (Real Estate) with Prime Zone Residency, India Dec-2012 – May-2013 Worked as Manager – Sales & Marketing with New World Residency, India Jan-2012 – Dec-2012 Worked as Account Manager (Media & Entertainment) with Unisys Info Solutions Pvt. Ltd., India

Jan-2011 – Jan-2012 Worked as Manager (Interior Designs & Architecture) with Sun Designs & Interiors Pvt. Ltd., India

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Education

Master in Computer Science from Kurukshetra University, India.

Post Graduate Diploma in Computer Applications from Kurukshetra University, India. Certifications

Tools for Data Science (by IBM), Coursera

Introduction to Generative AI (by Google), Coursera

Data Science Orientation (by IBM), Coursera

Foundations of Project Management (by Google), Coursera

Introduction to Project Management (by IBM), Coursera

Software Quality Assurance & Test Automation, Magnus Technology Online Platform

Digital Marketing Nanodegree, Udacity Online Platform Work Experience

April-2022–

Present

Business Systems Analyst – Legal Services

(Epiq Global Services Seattle, Washington, USA)

● Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.

● Develop and publish technical specifications, technical requirements, and other documentation, as required.

● Design data mappings and transformations which will be used to drive ETL procedures.

● Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.

● Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.

● Serve as liaison between Client Services (business) and Data Analysts

(technical) teams to keep production work flowing smoothly.

● Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.

● Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.

● Interact and correspond professionally with team members, project management, clients, and other stakeholders.

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● Account for and accurately log time against project work. Work Experience (cont.)

Sep-2021 –

May-2022

NSW Coordinator – Legal Services

(Epiq Global Services Beaverton, Oregon, USA)

● Coordinate with various internal stakeholders and other teams about client needs/requirements and get work done with accuracy.

● Escalate roadblocks to proper levels and stakeholders and coordinate with other teams and stakeholders to get issues resolved and get work done.

● Handle mailings (inserting, folding, printing, USPS standards etc.) for my team for Noticing Services West according to our development workflows and processes.

● Create mail merges and work with PDFs that will be sent to print.

● Coordinate, organize and track initial and recurring mailings.

● Discuss client needs and requirements with various internal stakeholders.

● Appropriately escalate project roadblocks.

● Coordinate with internal and external vendors.

Dec-2020 –

May-2021

NSR Coordinator – Legal Services

(Epiq Global Services Beaverton, Oregon, USA)

● Learn and adhere to Noticing Service’s development workflows and processes.

● Discuss client needs and requirements with various internal stakeholders.

● Appropriately escalate project roadblocks.

● Coordinate with internal and external vendors.

● Complete monthly billing activities and purchase orders for supplies and services.

● Provide statistics and reports to internal and external clients.

● Create mail merges and work with PDFs that will be sent to print. Resume Suman Ghosh

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Work Experience (cont.)

Jul-2013 –

Jan-2015

Manager – Marketing (Automobiles)

Audi Karnal Dealership Karnal, Haryana, India

● Responsible for realization of active marketing, initiative and control of all advertising and PR-effective measures in sales.

● Managed and executed annual/quarterly/monthly marketing activity plans according to sales appendix.

● Ensured implementation of Audi CI and CD guidelines in daily work of dealership.

● Solely responsible for planning, organizing and executing product placements, upcountry activities / road shows and focus group presentations.

● Analyzed prospects of co-branding with high-end/niche brands and managed such partnerships and promotions.

● Coordinated with media/event management companies towards effective execution of various promotional activities and events (RFP, Cost-Benefit Analysis, Budget Approvals, Decision Making, Procurement, Vendor Management, Supervision of work).

● Carried out competition and market analysis regarding possible applications and utilization of new media.

● Prepared and maintained budget utilization reports, tracked marketing expenditures and managed claims/reimbursements of actual monthly/quarterly marketing costs by collaborating with Audi India and Finance Department.

● Prepared Marketing Plan for Services and executed then in collaboration with the Service Manager.

May-2013 –

Jul-2013

General Manager (Real Estate)

Prime Zone Residency Karnal, Haryana, India

● Supervised Team Leaders and Managers.

● Solely responsible for management of Sales & Marketing and Business Operations.

● Ensured all budget targets are met. Prepared and managed operational and capital budgets and approved/tracked expenditures against them.

● Coordinated building management services in conjunction with the operations team. Made recommendations as deemed necessary and created action plans.

● Maintained tenant records as well as property management databases.

● Spearheaded implementing best practices in the Operations team.

● Ensured timely collection of rents and working capital.

● Coordinated ground and facility inspections and worked with leasing agents towards marketing of vacant spaces to prospective tenants. Resume Suman Ghosh

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Work Experience (cont.)

Dec-2012 –

May-2013

Manager – Sales & Marketing (Real Estate)

New World Residency Karnal, Haryana, India

● Responsible for people and staff management.

● Managed sales & marketing for the business.

● Managed office and business operations.

● Responsible for Customer Relations.

Jan-2012 –

Dec-2012

Account Manager (Media & Entertainment)

Unisys Info Solutions Pvt. Ltd. Karnal, Haryana, India

● Responsible for marketing and promotions for the targeted market of Consumer Value Added Services (VAS) for mobile service providers.

● Responsible for all technical and business aspects of owned customer accounts.

● Managed CRBT promotions for all mobile service providers in the Eastern Zone

(Service provider profiles: BSNL, Airtel, Uninor, Idea, MTS, Vodafone etc.). Jan-2011 –

Jan-2012

Manager (Interior Designs & Architecture)

Sun Designs & Interiors Pvt. Ltd. Karnal, Haryana, India

● Developed entire design concept (including fixture/furniture selection, space planning and architectural details).

● Praised by both client and design firm for creativity, functionality, cost- effectiveness and vision of finished projects.

Volunteer Experience

Apr 2016 –

July 2016

Volunteer

Leach Botanical Garden, Portland Parks & Recreation Portland, OR, USA

● Oversee and administer the operations of a store. Receive, identify and verify merchandise. Provide information to customers and assist them.

● Responsible for cash transactions in the store.

● Verify ledgers, statements and supporting documents.

● Arrange stock according to requirements and established procedures. In case of emergency, or in order to replace outdated material, suggest substitutes available in the store.

● Handle and store merchandise or special products that require knowledge of spontaneous combustion, toxicity, fragility, rapid deterioration, contamination etc.

● Maintain equipment and instruments. Ensure cleanliness of work areas.

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