Customer Service Center
Resume:
PAKINGGAN JOHN FREDIRICK T.
#* ******** **. ***** *******,Taguig City
Contact no.:093********
EmailAddress:****************************@*****.*** OBJECTIVES
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. SKILLS
• Computer literate (MSWord, MS PowerPoint, MS Exel, Outlook )
• Excellent presentation skills.
• Knowledge in Reporting Portal
• Knowledge in Esker tool
• Knowledge in SAP
• Knowledge in Sales Force
• Can communicate well when it comes in handling inbound and outbound call.
• Professional in handling customer attitude
• Excellent in navigating company tools
• Can adjust in a fast pace environment
EDUCATIONAL BACKGROUND
TERTIARY: Technological University of the Philippines Taguig-Campus Course: Computer Engineering Technology
Km 14 East Service Road, Western Bicutan, Taguig City 2015 – 2019
SECONDARY: Bagumbayan National High School
Bagumbayan, Taguig City
2011 – 2015
PRIMARY: CP Sta. Teresa Elementary School
Bagumbayan, Taguig City
2004– 2011
PROFESSIONAL EXPERIENCE
COMPANY GLOBAL SERVICE CENTER - PHILIPPINES
3M SERVICE CENTER APAC, INC.
ADDRESS 31ST STREET CORNER 2ND AVENUE
BONIFACIO GLOBAL CITY, TAGUIG CITY
DATE JULY 16,2023 – PRESENT
TITLE CUSTOMER SERVICE ANALYST
SCOPE OF WORK AS CREDIT MANAGEMENT ADMIN SUPPORT
- To provide service and support through utilizing Salesforce, SAP & customer specific portals to manage the end-to-end order flow, including order entry and worklist management. Ensuring all transactions always meet the required compliance standards and defined Service Level Agreements.
- Accountable for OTC missed OTIF, investigations & corrective actions. Responsible for resolving simple to mid-complex issues and providing issue resolution according to the set guidelines provided.
- To maintain critical customer specifications, where applicable, customer master data & part numbers within SAP.
- To proactively notify Customer Facing team of any issues with transmitting or entering their order due to pricing, Certs, MOQ issues or any other issues identified.
- To collaborate with all internal stakeholders thru emails, meetings or phone calls which would require high level of accuracy and critical thinking to ensure customer orders flow and any queries are resolved in a timely manner following process.
- To build & maintain a strong & collaborative relationship with the Proactive Customer Facing CSRs & the business.
- To take ownership, trouble shoot and resolve any line stop or Aircraft on Ground situations, liaising with all stakeholders during investigation and at resolution.
- Order & LOOP trend analysis – identifying customer order trends and opportunities for improvements.
- To meet all company defined metrics, KPIs & SLAs.
- Participate in all company initiatives eg. daily tier reviews, team meetings, training as well as completing all compliance and EHS courses are required and may be involved in pre/post deployment support.
- Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets.
- May be required to generate and provide simple reports and analytics directly related to the function.
- Continuous improvement of processes and Lean Six Sigma project coordination which may include Identifying opportunities to improve data quality & reduce cycle time.
- Other administrative duties may be required by the business.
- Analyzes, recommends, and suggests alternative solutions to meet customer needs and/or account specific needs.
- Customer service, issue resolution, analytical with good problem-solving skills and critical thinking and process and tool training and expertise. COMPANY MANPOWER OUTSOURCING SERVICES INC.
(JOHNSON & JOHNSON SINGAPORE INTL. INC.)
ADDRESS 21/F STRATA 200F. ORTIGAS JR. ROAD, ORTIGAS CENTER DATE OCTOBER 19, 2022 – JUNE 30,2023
TITLE CREDIT MANAGEMENT ADMIN SUPPORT
SCOPE OF WORK AS CREDIT MANAGEMENT ADMIN SUPPORT
- Support in the Sales Order Releasing for Australia, New Zealand, Singapore, Malaysia, & Thailand.
- Support in the credit master data maintenance
- Support in the annual credit assessment
- Changing customer Credit Limit and Risk Category using correct T-CODE in SAP system.
- Checking Customer past due, payment history and available credit limit.
- Doing ADHOC reports in different sector of company including country of Korea, Australia and New Zealand.
- Doing email using outlook and managing invites or calendar for different meeting.
- Working with weekly credit edit report.
- Doing month end reports
- Knowledgeable in SAP
- Knowledgeable in MS Applications.
COMPANY BILL GOSLING OUTSOURCING
ADDRESS 16F THREE WORLD SQUARE, UPPER MCKINLEY RD, FORT BONIFACIO TAGUIG CITY
DATE MARCH 2, 2020- JUNE 5, 2022
TITLE COLECTION OFFICER
SCOPE OF WORK AS COLLECTION OFFICER
- Accepting inbound and outbound call international.
- Assisting new customer if there's a changes need to do on their car loan account especially their address, phone number and email address.
- Accepting customer payment if it's a inbound call and calling customer if they are already due on their payment date.
- Providing customer other option/ways on how they can make their payment like they can pay thru Western Union, Money Gram, Automated system or Over the phone.
- Providing a solution or other option if customer cannot make payment wherein I provide best option which both of us will benefit.
- Studying basic state law's of America like which state can only be call on a specific time, and days.
- Correct handling of customer when they are angry, emotional or if there's any dispute on their account.
PERSONAL DATA
Birthdate : November 1, 1998
Age : 24 yrs old
Birth Place : Taguig City
Civil Status : Single
Height : 5’7
Nationality : Filipino
Province : Himamaylan, Negros Occidental
Religion : Catholic
Sex : Male
Weight : 90kg.
CHARACTER REFERENCE
Merlinda T. Fernandez (Accounting Specialist)
SONAK SPORTS Corporation
Contact No:094********
RICHARD RODERICK MORAGA(Industrial Project Manager) MAC GROUP CORPORATION
Contact No.: 091********
PAKINGGAN, JOHN FREDIRICK T.
Applicant Signature
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