Federal Way Customer Service
Resume:
Natalie
Shamblin
Federal Way, WA *****
************@*****.***
Safe Food Handling
Equipment Sanitation
Ingredient Preparation
Teamwork and
Collaboration
Time Management
Customer Service
Problem-solving skills
Reliable and punctual
Multi-tasking strength
Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in safe food handling and fostering teamwork, I excel in high-pressure environments, ensuring top-notch service and operational efficiency. Achieved significant improvements in service delivery by leveraging problem-solving skills and a strong ability to multitask. Barista
Auntie Irene, DesMoines, WA January 2025 - Current Food Preparation Worker
Crumbl, Federal Way, WA September 2024 - June 2025 Service Crew Member
Chopped Leaf, Federal Way, WA April 2024 - November 2024 Store Lead
Subzero Ice Cream & Yogurt, Federal
Way, WA
March 2024 - August 2024
Work History
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained regular and consistent attendance and punctuality. Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines. Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Made food according to standard recipes with requested changes for customer satisfaction.
Enhanced customer satisfaction by providing efficient and friendly service.
Collaborated with team members to meet high standards of service during peak hours.
Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations. Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Managed store personnel by delegating tasks and supervising daily operations.
Handled high-pressure situations calmly and professionally Skills
Sales Associate
Zumiez, Federal Way, WA April 2022 - June 2023
during peak hours of operation.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business. Managed returns, exchanges and refunds in accordance with store policy.
Northwest Academy of The Healing Arts at Tacoma, WA Expected in December 2025
Federal Way High School at Federal Way, WA
High School Diploma June 2024
Education
References
Jack Walsh, Owner of Subzero Ice Cream & yogurt, Federal Way City Council, 253-***-****
Erika Daza, Manager of Subzero Ice Cream & yogurt, 253-***-****
Hector Gutierrez, Zumiez Store Manager, 253-***-**** Natalia Aland, Manager of Crumbl, 702-***-****
Aubrey Prouty, Assistant Manager of Crumbl, 509-***-**** Kevin & Nancy Dueck, Owners of The Chopped Leaf, 253-***-****
Ellen Bova, Zumiez Assistant Manager, 253-***-****
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