Customer Service Production Technician
Resume:
MANUFACTURING
PRODUCTION TECHNICIAN
Deven
Willman
***************@*****.***
Vevay, IN 47043
CONTACT
SKILLS
• Teamwork and collaboration
• Customer service
• Friendly, positive attitude
• Multitasking
• Problem-solving
• Attention to detail
• Time management
• Multitasking Abilities
• Organizational skills
• Excellent communication
• Computer skills
• Dependable and responsible
• Critical thinking
• Flexible and adaptable
• Active listening
• Decision-making
• Calm under pressure
May 2021 - Present
MH1
Dorman Products INC, Carrollton, KY
June 2018 - July 2021
Deli/Bakery Manager
IGA, Vevay, IN
EXPERIENCE
• Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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• Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast-paced environment.
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Focused on learning new skills and staying updated with industry changes.
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Participated in ongoing training to enhance own job skills and knowledge.
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• Met deadlines while maintaining high-quality deliverables. Managed and coordinated multiple projects while ensuring timely completion.
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Identified ways to improve efficiency in operations and implemented process changes.
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Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
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• Troubleshot minor problems and reported larger technical issues. Trained new employees in baking techniques, food safety standards and customer service skills.
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Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods.
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• Recommended items to customers to fulfill bakery requests. Assisted employees with baking duties, completing tasks during busy periods or baker absences.
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Developed and implemented effective strategies to improve customer satisfaction and loyalty.
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Implemented efficient ordering systems to reduce waste while maintaining optimal stock levels.
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Established clear performance goals for team members with regular feedback on progress towards those goals.
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Ensured compliance with local health codes, regulations and other applicable laws governing the bakery industry.
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Cross-trained team members to build individual capabilities and secure adequate bakery coverage.
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• Managed labor, maintenance and supplies to maximize profitability. Reviewed financial statements on a monthly basis to assess profitability and make necessary changes if needed.
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• Customer relations
• Task prioritization
Engaged with team members to gain insight into workload and progress and address challenges.
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Developed good working relationships with fellow managers to promote smooth flow of products throughout store.
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Demonstrated expertise in managing bakery operations, including production, staffing and inventory control.
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Analyzed sales data regularly to identify trends or areas for improvement.
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Collaborated with other departments on special projects or initiatives requiring cross-functional coordination.
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Implemented effective promotional and seasonal displays of cakes and bakery items, checking labels for proper pricing.
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Conducted regular meetings with staff to discuss issues such as sales targets, customer feedback, upcoming events or promotions.
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Created weekly schedules to ensure adequate staff coverage during peak hours.
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Managed cash flow by accurately tracking income from sales transactions and controlling expenses within budget parameters.
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Resolved customer complaints promptly and professionally while striving to exceed their expectations.
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Monitored costs related to ingredients and supplies, making necessary adjustments as needed.
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Initiated creative marketing campaigns that resulted in increased foot traffic into the store.
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Worked closely with suppliers to ensure timely delivery of fresh ingredients at competitive prices.
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Developed comprehensive training programs for new hires designed to maximize their potential.
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Identified opportunities for process improvement through careful analysis of daily operations data.
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Coordinated special events with local businesses, schools and other community organizers.
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Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
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• Assigned employees to specific duties.
Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
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• Authorized payments and merchandise returns.
• Enforced safety, health, and security rules.
Monitored sales activities to ensure that customers received satisfactory service and quality goods.
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Established and implemented policies, goals, objectives, and procedures for department.
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Inventoried stock and reordered when inventory dropped to specified level.
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• Instructed staff on how handled difficult and complicated sales.
• Kept records of purchases, sales, and requisitions. Planned and prepared work schedules and kept records of employees' work schedules and time cards.
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February 2014 - March 2018
Production Team Member
Arvin Sango, Madison, IN
February 2001 - January 2014
Bakery Worker
Belterra Casino and Resort, Florence, IN
Enforced established safety protocols while overseeing production activities.
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Provided technical support for troubleshooting problems related to machinery or processes.
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• Utilized problem-solving skills to resolve production issues. Assisted with training new employees on proper use of machines and safety procedures.
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Performed daily quality checks on products to ensure high standards were met.
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Organized and maintained a safe working environment for staff members.
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Reviewed customer feedback to determine potential changes or improvements in product design.
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Demonstrated excellent communication skills when interacting with team members.
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• Used pallets to stage products for easy transportation.
• Prepared products for packaging on multiple assembly lines.
• Operated machines safely by following OSHA standards.
• Attached identification labels to finished products for easy spotting. Conducted quality checks and recorded observations to maintain records.
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Kept work area clean at all times by sweeping floors, washing counters, tables and shelves as needed.
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Stocked shelves with freshly baked items throughout the day to ensure adequate supply for customers.
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Ensured that all kitchen equipment was properly cleaned after each use.
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Operated ovens to bake breads, cakes, pastries, and other items according to recipes and company standards.
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Packaged finished baked goods into containers for customer purchase or further preparation.
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Followed Health Department regulations in the handling of food products and sanitation procedures.
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Created visually appealing displays of bakery items in order to attract customers' attention.
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Prepared dough mixtures by mixing ingredients such as flour, sugar, salt, baking powder, eggs, butter and water.
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Monitored quality of raw materials used in production processes to ensure freshness of all baked goods.
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Adhered to safety protocols while operating machinery and working with hazardous chemicals.
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April 1999 - January 2001
Pizza Maker
Roxanos Resteraunt, Vevay, Indiana
Provided excellent customer service by promptly responding to inquiries about bakery items.
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Decorated cakes with icings and toppings according to customer specifications.
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Maintained accurate records of bakery products and supplies, ensuring sufficient stock levels for daily operations.
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Coordinated deliveries of bakery products between suppliers and store locations.
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Performed temperature checks on ovens prior to use in order to maintain proper cooking temperatures.
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Inspected equipment regularly to detect malfunctions and make necessary repairs or adjustments when needed.
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Managed inventory control systems to track incoming orders from vendors.
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Cleaned and organized bakery display cases, shelves, and equipment.
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Sanitized counters and regularly cleaned display shelves and electronics to prevent cross-contamination.
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Answered questions about food ingredients, cake designs, and special orders to help customers with preferences.
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Followed recipes and instructions for preparing and baking a variety of breads and pastries.
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Trained new bakery clerks in proper food handling and safety procedures.
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Assisted bakers in preparing and measuring ingredients according to recipes.
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Maintained cleanliness of work areas throughout shifts, including sanitizing surfaces, washing dishes and disposing of waste appropriately.
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Highly skilled at multitasking between various tasks such as taking orders, cooking pizzas, cleaning up after closing time.
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Able to efficiently handle large volumes of orders during peak hours without compromising quality.
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Strong communication skills with the ability to effectively interact with customers, co-workers and management personnel.
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Demonstrated ability to work in a fast-paced environment while consistently producing quality pizzas.
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Capable of operating cash registers for processing payments from customers correctly.
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• Provided customer service in a friendly, courteous manner. Prepared raw materials for cooking by slicing and dicing vegetables and kneading dough.
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Experienced in following recipes and instructions for creating specialty pizzas.
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Proficient in using ovens, dough presses and other kitchen equipment for preparing pizza ingredients.
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Monitored and maintained clean working areas and cooking surfaces to make pizzas.
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Prepared salads, garlic bread, and other side dishes in accordance with recipes.
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• Cleaned and stocked workstations and display cases. Familiarity with safe food handling practices such as proper storage and temperature control of ingredients.
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Demonstrated excellence in working collaboratively within a team setting while providing support when needed.
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Read food order slips to prepare and cook food according to instructions.
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• Restocked supplies and ingredients to promote freshness.
• Completed cash transactions for customers with cash register. Developed an efficient system for quickly assembling pizzas while ensuring accuracy of orders.
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Exhibited exceptional customer service skills, including the ability to take orders and answer questions about menu items.
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Skilled at making recommendations on menu items based on customer preferences.
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Committed to providing excellent customer service by promptly addressing concerns or complaints from patrons.
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May 2001
GED
Switzerland County High School, Vevay Indiana
EDUCATION
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