Systems Analyst Business

Vineela Vattikonda

Wichita, KS +1-316-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Analytical Business Systems Analyst with over 3.5 years of experience in modeling business processes, gathering requirements, and executing agile projects across diverse sectors. Demonstrated expertise in converting business needs into clear user stories, conducting data analysis with SQL, and designing process improvements that enhance operational efficiency. Demonstrated expertise in converting business needs into actionable plans, supporting project goals, timelines, and performance metrics. Proficient in Microsoft Office, Salesforce, and Tableau, with a proven track record in stakeholder collaboration and UAT coordination. Holds a Master's in Data Science, aligning technology with business objectives to achieve measurable outcomes.

SKILLS

•Business Analysis & Project Management: Business Process Modeling, Requirements Gathering, Use Case Development, Functional/Technical Documentation, Gap Analysis, UAT Coordination, Agile/Scrum, Project Monitoring, Documentation Archiving, Business Analytics

•Systems & Tools: Salesforce (Sales, Service, Experience Clouds, Flows, CPQ), Microsoft Project, Jira, Confluence, ServiceNow, Oracle ERP, Snowflake, Kimble, Gainsight

•Testing & Quality Assurance: Test Strategy Development, Zephyr for Jira, Test Case Design, Regression Testing, End-to-End Testing, Defect Management, Jira Dashboards & Workflows

•Data Analysis & Reporting: SQL (Joins, Subqueries, Window Functions), Tableau, Excel (Pivot Tables, VLOOKUP, Power Query), Python (Pandas, NumPy, Matplotlib), R (ggplot2, dplyr), Looker

•Communication & Collaboration: Effective Communication, Stakeholder Engagement, Training & Facilitation, Documentation, Presentation (PowerPoint), SharePoint, Slack, GitLab

•Microsoft Tools Proficiency: Microsoft Word, Excel, PowerPoint, Access, Outlook, Project, Visio

•Compliance & Governance: Data Governance, Business Rules Automation, ETL Processes, Data Modeling, Data Integrity Management, Master Data Management, Regulatory Compliance

•Cloud & Integration: AWS IAM/STS, REST APIs, 3rd Party Integrations, Data Migration

•Programming & Scripting: JavaScript, XML, Databases, Aptitude For Technology, Computer Systems

EXPERIENCE

MTX Group Jul 2024 - Present

Business System Analyst New York City, USA

•Conducted detailed business process modeling and stakeholder analysis for the NYC Humanitarian Asylum Initiative, improving inter-agency collaboration, system alignment, and supporting client inquiries.

•Led end-to-end requirement elicitation workshops with field stakeholders and SMEs; documented business, functional, and data exchange requirements using Microsoft Visio and Word.

•Developed user stories, workflows, wireframes, and test cases to support Agile development life cycle; ensured traceability of requirements through Jira and Confluence.

•Executed comprehensive UAT coordination using Zephyr Scale in Jira; tracked and resolved issues to ensure a smooth and compliant go-live process.

•Designed and automated Salesforce workflows and approval processes, reducing manual effort by 40% and increasing process transparency.

•Produced interactive Tableau dashboards and performed SQL-based data analysis to inform performance metrics and support management decision-making.

•Managed project deliverables using Microsoft Project; monitored progress against timelines and ensured adherence to documented plans.

•Facilitated system integration efforts with Snowflake, ServiceNow, and Salesforce to ensure real-time, accurate data sharing and robust access controls.

•Created and maintained documentation including SOPs, FSDs, UAT results, change logs, and project archives in alignment with institutional standards.

•Trained over 100 end users on system updates across various departments, leading to a 35% reduction in post-deployment support tickets.

•Managed client case issues during go-live by liaising with technical teams to diagnose and swiftly resolve incidents, ensuring business continuity.

•Gained an in-depth understanding of government compliance and regulatory standards to ensure system behavior aligned with policy expectations.

•Actively participated in Agile ceremonies, such as sprint planning, reviews, and retrospectives, using Jira to manage user stories, backlogs, and sprint tracking.

Cognizant Oct 2019 - Jul 2022

Business System Analyst Hyderabad, India

•Modeled and analyzed fraud detection workflows using Salesforce Service Cloud and Sales Cloud to mitigate business risk for an e-commerce client while providing support insights for client-facing discussions.

•Created functional specifications, process maps, and swimlane diagrams; collaborated with developers and QA teams to ensure comprehensive feature implementation.

•Conducted stakeholder interviews to capture current state processes and identified gaps, leading to effective business process reengineering.

•Led the design and execution of UAT plans; documented defects, coordinated with developers for resolution, and validated fixes to ensure quality deliverables.

•Delivered Salesforce reports and Tableau dashboards to visualize key fraud metrics and reduce investigation turnaround time.

•Analyzed large datasets using SOQL and Excel (VLOOKUP, Pivot Tables, Power Query) to support data-driven business decision-making.

•Integrated third-party tools such as DocuSign, TalkDesk, and Marketo into Salesforce to enhance workflow efficiency and elevate customer experience.

•Authored comprehensive end-user documentation and trained operations staff on new system functionalities, driving increased system adoption.

•Participated in Agile ceremonies and utilized Jira for backlog grooming, test cycle tracking, and efficient project documentation.

•Improved CRM data accuracy by 35% through implementing robust governance routines, cleansing logic, and validation rules.

•Worked collaboratively in Agile environments using Jira to manage user stories, sprints, and testing cycles with cross-functional teams.

EDUCATION

Wichita State University, Kansas

Master of Science, Data Science

JNTU, Hyderabad

Bachelor of Science, Computer Science

CERTIFICATIONS

•Salesforce Certified Administrator

•Salesforce Certified AI Associate

•Salesforce Certified Business Analyst

•Tableau Desktop Specialist

•LinkedIn Certifications: Data Cleaning, Data Governance, SQL for Exploratory Data Analysis, Data Ingestion with Python, Python for Data Visualization, Python Data Structures and Algorithms

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