Patient Care Customer Service
Resume:
Kamia Gresham
Atlanta, GA *****
************@******.***
SUMMARY
Experienced Clinical Assistant with advanced- level patient care skills. Capable of aiding and conducting various responsibilities. Proficient in task delegations under minimal supervised experts. As well as being a committed advocate for patients well- being and safety. Competent in patient education and healthcare related improvements. Dedicated in demonstrating meeting and surpassing internal and external customer/patient needs. Proven leadership abilities in managing
,reporting and in problem solving. Expertise in high volume,fast paced healthcare environments. SKILLS
● Specimen collection and Processing
● Vital Monitoring
● Clinical Support
● Medical Terminology and Code Billing
● Customer Service
● Sanitation
● Transporting patients and lab testing
EXPERIENCE
1/2023- 10/2023
Grady Memorial Hospital, Atlanta, GA - Clinical Assistant/ Patient Safety Monitor
● Utilizing communication and patient care skills assisting physicians and nursing staff
● Assisting patients with health care needs
● Collecting and documenting medical information from patients by following HIPAA guidelines and procedures.
● Sanitizing, restocking, and organizing exam rooms ( patient ready) and medical supplies and equipment
● Collecting samples, documents, vitals, and emergency needs
● Collaborated with medical staff to achieve high level patient safety and care needs
● Team lifting patients assistance
● Transporting patients in ER
● Provided physical support to special patients as a safety watch and care as needed 2
4/2024- 4/2025
Peachtree Immediate Care Clinics, Brookhaven/ Edgewood/ Midtown - Medical Assistant /Receptionist
● Customer Service and administrative duties
● Greeting and checking in patients
● Verifying insurance and collecting payments for service
● Taking customer calls and making appointments
● Collecting patient information by HIPPA regulations and guidelines
● Patient care and interviews to find root cause
● Lab work and collecting samples
● Room preparation and sanitizing
4/2025-Present
FACE Atlanta, Sandy Springs- Medical Assistant/Patient Care Coordinator
• Responding to online bookings
• Booking appointments and follow up appointments
• Making post op phone calls
• Taking before and after photos
• Sterilizing instruments
• Cleaning and restocking exam rooms
• Assisting with procedures
Contact this candidate