Customer Service Social Media
Resume:
Irma Rodriguez
Tulsa, OK *****
********@*****.***
Professional Summary
Dedicated and detail-oriented professional with experience in customer service, management, and property leasing. Proven ability to handle financial operations, support office administration, and deliver excellent client service across a variety of industries. Proficient in property management software including IDMS, AppFolio, and Blue Moon. Strong interpersonal and organizational skills with a focus on efficiency and client satisfaction.
Professional Summary
Experienced in customer service, cash handling, inventory management, leasing, and office support. Known for maintaining high standards of professionalism and delivering positive client experiences. Skilled at supporting daily operations, leading teams, and using technology to streamline processes.
Core Competencies
• Customer Service Excellence
• Cash Handling & Accounting
• Inventory Management
• Property Leasing & Office Support
• Collections & Finance
• Communication & Team Leadership
• AppFolio, IDMS, Blue Moon
• Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)
• Marketing & Social Media Management
• Training & Staff Development
• Conflict Resolution
• Fair Housing Compliance
Professional Experience
The Villas at Hope Valley
Leasing Agent / Office Management Support
• Greeted prospective residents, conducted tours, and highlighted property features to close leases
• Managed the leasing process: application reviews, income verifications, lease signings, and move-ins
• Maintained high occupancy rates through proactive lead follow-up and superior customer service
• Posted listings on rental platforms, coordinated social media marketing, and organized community events
• Addressed resident concerns and maintenance issues promptly, increasing tenant retention
•lease renewals, inspections, and administrative office support
• Ensured legal compliance with Fair Housing regulations and company policies Coast to Coast Motors
Finance Department & Customer Service
• Supported finance team in document processing, customer account reviews, and payment collections
• Provided excellent customer service, responding to inquiries and resolving issues quickly
• Assisted with loan processing, contract preparation, and maintaining confidential financial records
• Collaborated with sales and service departments to ensure customer satisfaction Burger Street
Assistant Manager & Customer Service Representative
• Supervised team members to ensure high performance and smooth daily operations
• Delivered friendly and efficient service in a fast-paced environment
• Handled cash transactions accurately and maintained balanced registers
• Managed inventory, placed supply orders, and ensured proper stock rotation
• Trained and mentored new employees to uphold quality and service standards
• Resolved customer concerns and created a positive dining experience Cricket Wireless – Sales Associate / Customer Service Representative Provided excellent customer service and sales support in a fast-paced retail environment. Assisted customers with selecting mobile devices, understanding service plans, and taking advantage of current promotions. Handled activations, payments, line changes, and basic technical support. Contributed to achieving monthly sales goals and maintained a clean and organized store environment. Also responsible for inventory management, opening and closing procedures, and accurately counting and reconciling cash drawer at the beginning and end of shifts.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teacher
avant garde-Tulsa, OK
Assistant Manager/Cashier/Customer Service
Burger Street-Tulsa, OK
Assistend manager, acconting, cashier, costumer service Leasing Agent
Precision Equity-Tulsa, OK
August 2024 to May 2025
Finance Department
COAST TO COAST MOTORS
November 2023 to August 2024
Cricket Wireless
Cricket Wireless-Katy, TX
September 2022 to December 2022
Cricket Wireless – Sales Associate / Customer Service Representative Education
High school
East Central High School
Skills
• Cash Handling
• Appfolio property manager
• Collections
• Sales Experience
• Training & Development
• Communications
• Property Leasing
• Microsoft Outlook
• Inventory
• Answering Phones
• Marketing
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Customer Service (7 years)
• Accounting
Certifications and Licenses
Food Handler Certification
First Aid Certification
Child Development Associate Certification
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