Pittsburgh, PA *****
************@*****.***
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SUMMARY
Self-motivated professional highly
experienced in guest services.
Pleasant personality coupled with
talents in customer relations,
recordkeeping and problem-
solving. Outgoing when greeting
and communicating with others to
maintain positive atmosphere.
Adaptable Front Office Assistant
dedicated to providing first-rate
attention to guest needs. Versed in
quickly and accurately answering
questions, offering information and
completing quick check-in or
check-out services. Delivers
dynamic service and fosters
positive relationships with guests
and coworkers. Experienced retail
management professional with
solid record of accomplishment in
increasing team efficiency and
performance. Monitor and motivate
staff toward continuous
improvement and delivery of
exceptional customer service to
every guest. Natural leader and
analytical problem-solver ready to
take on any store challenge.
Responsive team leader with
strong sales background combined
with motivational and encouraging
Lori Lipovsky
EXPERIENCE
February 2024 - Current
Lyft Driver Lyft Inc. Pittsburgh
August 2022 - October 2023
Breakfast Buffett Supervisor Hampton by Hilton Bridgeville, PA October 2014 - July 2022
Yoga Studio Owner, Operator/Instructor Hott Spot LLC Bridgeville, PA
• Greeted customers and provided assistance with luggage. Provided door-to-door service for passengers in a safe and courteous manner.
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• Monitored traffic conditions to determine most efficient route. Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
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Ensured vehicle was clean and in proper working order before each shift.
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• Assisted disabled passengers entering or exiting vehicles as necessary.
• Delivered packages upon request when not transporting passengers.
• Achieved consistently high customer scores due to exceptional service. Updated personal logs and business tracking documents accurately and according to schedule requirements.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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• Managed and maintained both the buffet and coffee bar.
• Maintained a clean environment for Buffet, coffee bar and guest seating Delivered outstanding customer satisfaction through friendly greetings and genuine hospitality.
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• Project future ordering for food and supplies.
Prepared a wide variety of breakfast items for the entire hotel, including omelets, waffles, and pancakes.
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Monitored inventory levels for all food items used in breakfast service and placed orders as needed.
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Ensured that all kitchen equipment was properly maintained and cleaned on a regular basis.
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• Studio owner and all aspects of running a business Maintained studio space, including ordering and organizing supplies, cleaning, setting up equipment, and ensuring safety regulations were followed.
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Created marketing materials to promote the studio's services, such as flyers, brochures, and website content.
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Developed a customer service strategy to ensure client satisfaction with all aspects of their experience at the studio.
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Managed financial operations for the business, including budgeting and forecasting revenue.
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Scheduled appointments for clients and managed bookings for classes and events.
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style. Talented trainer, problem-
solver and planner takes on routine
and complex job functions to
promote business success.
Well-organized and proactive retail
professional with good
communication skills and positive
attitude.
SKILLS
• Exceptional customer service
• Remote Office Availability
• Friendly, Positive Attitude
• Training & Development
• Task Prioritization
• Problem Resolution
• Excellent Communication
• Calm Under Pressure
• Supervision and leadership
• Maintaining safety
• Multitasking
• Team building
• Reliability
• Interpersonal Skills
• Team Collaboration
• Time Management
• Self Motivation
• Active Listening
• Continuous Improvement
• Attention to Detail
• Teamwork and Collaboration
• Goal Setting
• Written Communication
May 2002 - October 2014
Partylite Unit Leader in Sales Partylite Gifts Pittsburgh, PA Coordinated with vendors to secure rental equipment for special projects or events.
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Supervised staff members in performing tasks related to studio operations.
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Organized workshops and seminars to educate clients on topics related to photography or video production.
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Implemented procedures for capturing data from customers regarding their experiences at the studio.
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Provided technical support for audio and visual equipment used in recording sessions or live performances at the studio.
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Developed partnerships with other businesses in order to cross-promote services offered by each organization.
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Monitored customer feedback on social media platforms in order to address any issues quickly and effectively.
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Reviewed invoices submitted by vendors to ensure accuracy before processing payment.
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Established pricing structures for different types of services offered by the studio.
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Enforced policies related to safety protocols while using equipment at the facility.
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Assisted with training new employees on job duties associated with running a successful photography or video production business.
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Interacted directly with customers during consultations about their project needs.
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Promoted business on social media platforms to maximize brand identity and generate revenue.
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Set pricing structures according to market analytics and emerging trends.
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Led startup and creation of operational procedures and workflow planning.
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Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
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Hosted special events to boost brand awareness and increase community engagement.
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Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
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Created effective business plans to focus strategic decisions on long-term objectives.
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• Enhanced yoga and meditation practices
Utilized expertise in trigger point massage therapy and vibration and frequency healing therapy
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• Charity work with classes for monthly charities. Demonstrated expertise in sales, home parties, displays, unit leadership, and regional meeting training for 15 years
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Attended Monthly Meetings and National Conferences yearly to both train and receive training.
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Consistently achieving high monthly and yearly sales, earning rewards and trips.
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Engaged in regular brainstorming sessions with leadership to cultivate fresh ideas.
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• Generated and submitted weekly reports for my team and myself
• Collaborated with unit through weekly phone calls, resolving issues and July 1997 - September 1999
Server Margaritaville Pittsburgh
providing guidance
• Consistently provided outstanding customer service to each client Maintained high level of accuracy in completing data entry responsibilities.
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• Conducted lead calls with prospective customers.
• Working Bar and Serving food
• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
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• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Monitored dining room for cleanliness and proper set-up at all times. Responded efficiently to guest inquiries and complaints in a professional manner.
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• Ensured that each guest was served courteously, quickly, and efficiently.
• Accurately recorded orders on cash register and point-of-sale system. Maintained records of transactions made during shift as required by law or company policy.
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Performed opening and closing duties such as setting up the dining area, restocking supplies..
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Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
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Handled money transactions accurately while following company procedures for handling cash payments.
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Followed health safety guidelines when preparing and serving food products.
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Communicated effectively with kitchen staff regarding customer allergies or special requests.
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Upheld high standards of sanitation in accordance with health department regulations.
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• Stayed informed about daily specials, new menu items, promotions.
• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products.
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Greeted customers, answered questions and recommended specials to increase profits.
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Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
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Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
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Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
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Conducted regular inventory checks to maintain adequate levels of necessary supplies.
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• Cleaned tables and chairs to prepare dining area for next customers. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
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• Served food and beverages to patrons and immediately remedied issues October 1992 - July 1997
Promotional Manager and Server Hooters Pittsburgh, PA October 1988 - October 1994
Mason's Assistant Martucci Stone and Cement Pittsburgh, PA Provided customers with estimates.
Provided detailed cost breakdowns to customers
Prepared and managed accounting records and tax filings annually. with orders.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
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Trained new employees on restaurant procedures and plating techniques.
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• Addressed complaints to kitchen staff and served replacement items. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
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• Stocked service areas with supplies during slow periods. Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
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Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
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• Prepared checks, itemizing total meal costs and taxes.
• Promotions for Hooters girls inside and outside of the restaurant
• Engaged in voluntary activities for charity organizations.
• Provided enthusiastic hospitality to ensure exceptional customer service
• Developed promotional strategies and campaigns for product launches.
• Organized events to promote products or services.
• Tracked the success of promotional activities using analytics tools. Coordinated with external vendors on branding, design, and printing needs.
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Supervised a team of promotional staff members in their tasks and duties.
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• Assisted in developing advertising materials such as brochures, flyers. Maintained relationships with current customers via email campaigns and newsletters.
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• Developed creative ideas for promotional contests, giveaway Assisted in the preparation of mortar and concrete mixes for masonry projects.
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• Mixed, poured, and spread concrete with trowels to level surfaces.
• Poured cement into forms to create foundations for structures. Cut bricks and stones to size using a variety of tools such as saws, hammers, chisels, and grinders.
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Applied waterproofing materials to foundation walls prior to laying brickwork.
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Cleaned up job sites after project completion by disposing of waste materials properly.
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Applied grout between tiles or bricks to seal joints against moisture intrusion.
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Repaired damaged masonry walls by patching cracks with mortar or cement mixture.
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Ensured that all safety regulations were followed while working at heights.
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Loaded tools, supplies, and equipment onto trucks for transportation to job sites.
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June 1992 - June 1994
Nanny Personal residence Pittsburgh
September 1987 - September 1988
Teller / Pharmacy assistant Thrift Drug Store
June 1986 - September 1987
Server/Food Preparer Dunkin' Donuts Pittsburgh, PA June 1985 - June 1986
Burger King Pittsburgh
Inspected completed masonry jobs for accuracy in accordance with blueprints.
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• Measured distances accurately using tape measures or laser levels. Sealed stone surfaces with sealants such as polyurethane or silicone-based products.
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Performed minor repairs on masonry walls due to weather damage or vandalism.
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• Prepared and handled materials and masonry tools and equipment. Applied grout between joints and smoothed every line to achieve clean finish.
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Provided excellent care for 2 infants 18 months apart for a duration of 2 years
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• Managed cash register transactions
Provided exceptional customer service while accurately processing routine transactions.
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• Provided cashier services in a pharmacy setting
• Prepared food and handled cash transactions at the checkout counter. Performed daily cleaning duties such as wiping down counters, stocking shelves, washing dishes.
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• Achieved high performance in running the hamburger line. Ensured consistent availability of ingredients through diligent monitoring and restocking.
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Provided efficient and friendly service in both frontend and drive-thru cashier roles.
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EDUCATION AND TRAINING
June 2013
Yoga Therapy And Teacher Training
Yoga Fit, USA
June 1987
High School Diploma
Baldwin High School, Pittsburgh, PA
ACCOMPLISHMENTS
• 3.65 GPA
• National Honor Society
• Cheerleader
• Top 100 in Nation for Sales over $100,000 for multiple years CERTIFICATIONS
• 2000 Hr+Experienced Yoga Instructor
• Vibration and Frequency Healer