Customer Service Records Management

Malerie E. Barton

Cary, Maine, United States *******.******@*******.*** 207-***-****

Summary

A highly organized and results-driven professional with extensive expertise in administrative operations, compliance research, and records management. Proven ability to streamline workflows, manage complex projects, and stay ahead of evolving regulatory requirements. Adept at utilizing technology to improve data accuracy and operational efficiency while maintaining the highest standards of confidentiality. Passionate about delivering exceptional administrative support and driving organizational success. Key Skills

Records Management & Compliance

Research & Investigative Analysis

Workflow Optimization

Project Coordination

Regulatory Knowledge (FOIA & State Statutes)

Customer Service & Client Relations

Data Security & Confidentiality

Experience

Documents Division Manager

StreetDelivery.com, Inc. Remote June 2016 – March 2025

Created and managed a new documents division, developing policies and procedures to ensure efficient operations and 100% legal compliance.

Conducted extensive research and submitted Freedom of Information Act (FOIA) requests to obtain critical records such as police reports, 911 call logs, and other legal documents for insurance investigations.

Streamlined the secure distribution of sensitive records to clients, ensuring accuracy, confidentiality, and timely delivery.

Led and trained a team of eight employees, fostering expertise in administrative research and documentation.

Field Photographer

StreetDelivery.com, Inc. Remote Nov 2014 – May 2019

Conducted remote on-site investigations and documented vehicle and property damages for insurance claims resolution.

Managed scheduling, documentation, and timely client communication independently, demonstrating proficiency in remote workflows

Bookkeeper

Billie's Bookkeeping Linneus, Maine Jan 2016 – Feb 2018

Compiled and analyzed financial data, integrating trial balances with financial statements for accurate reporting.

Managed compliance with tax regulations, ensuring timely filing and accurate documentation.

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