Human Resources Resource
Resume:
Jalene C. Smith
**** ******** ******* *****, *******, MD 20735
*.*************@*****.***
CAREER SUMMARY 10+ years of exceptional and dynamic managerial and supervisory experience, strategically providing paramount leadership and organizational skills over a wide range of Human Resources functions including problem resolutions, policy administration and internal/external customer satisfaction. PROFESSIONAL EXPERIENCE Human Resources Analyst, OHRM, Largo, MD 2022-Present
Oversees and/or participates in new employee orientation to include creating packages, arranges the logistics and participates in the orientation of new staff
Develops and maintains HR Development databases, and related employee and department files, in electronic formats in a secured and confidential manner
Participates in the development, review and enforcement of related human resource management policies, procedures and processes as required and recommends improvements
Ensures agency compliance with performance management process and procedures
Guides the recruiting, screening and hiring of new agency staff
Prepares drafts of OHRM notes, letters, memoranda, proposals, reports and e-mails as required
Reviews data in the automated HR Systems and informs managers and supervisors of anomalies for their attention
Works on requests for information, ensuring timely and accurate responses are provided
Participates in strategic planning and goal setting for the Agency
Engages in group and individual meetings to promote open communication, including timely sharing of relevant information, for the efficient operation of the Agency
Investigates and responds to inquiries and complaints from Management, Staff and external parties
Follows-up on the implementation of decisions from the Director or as directed by the Deputy Director.
Assists with the planning, organizing and execution of projects and Agency events.
Manages multiple email boxes to ensure timely responses to inquiries
Partners with the agency Payroll Coordinator on documentation related to employee leave is appropriately filed and shared as required in compliance with personnel law and procedures
Assists in the daily operations and work assignments for the Public Safety and Supplemental Pension Plans
Facilitates retirement counseling sessions for Public Safety and Supplemental Pension Plan participants
Educates procedural protocols for Maryland State disability retirement
Prepares pension benefit calculations. Calculates sick/annual leave cashouts, vested benefits and return of contributions for employees separating from employment
Conducts wellness events and pension briefing sessions for New Employee Orientation Program (NEOP)
Serves as primary liaison between employees and Maryland State Retirement Agency
Maintains certification as a Retirement Counselor by the Maryland State Retirement/Pension System
Processes pension plan changes in the Pension Gold system. Inputs and verifies retirement data to ensure accuracy of the monthly pension checks
Calculates the administration of the Length of Service Awards Program (LOSAP)
Performs quality checks on submitted retirement applications and benefits entered for payment
Contributes to special projects, such as gathering statistical data for reports and surveys, responding to employee requests for forms and information
Supports with the Coordination and the administration of the Medical Advisory Board (MAB) and the Disability and Review Board (DRB)
Coordinates and executes the Board of Trustees monthly meeting
Compiles and prepares various semi-annual and annual statistical reports
Screens visitors and telephone calls for the Director’s Office, Plan Administrator and Analysts
Prepares retirement letters and certificates for County Executive’s signature and County Council Chair signature Airport Accounting and Staffing Liaison, JetBlue Airways, Washington, DC 2017-2022
Harmoniously collaborated the onboarding process of new Crewmembers for an effective and efficient transition
Processed daily work schedules and assignments for Customer Service Crewmembers
Meticulously collected attendance and overtime data for payroll reports and administrative tracking
Synchronized data to coordinate payroll using dedicated program interfaces
Participated in regional control of staffing functions
Cross trained in multiple administrative roles as needed
Provided liaison support between Management, Supervisors, Payroll and Crewmembers
Coordinated and organized all travel arrangements and submitted details to Payroll
Provided Lift worthy customer service during check-in and boarding process
Followed and adhered to all safety protocols and guidelines
Nominated and placed on the Values Committee
Recommended for Acting Supervisor
Senior Shift Manager, Envoy Subsidiary of American Airlines, Morrisville, NC 2015-2016
Provided quality customer service and superior customer satisfaction
Evaluated team performances
Met profitability and cost control goals by developing and monitoring budgets and spending
Ensured compliance with all operations (safety/government regulations) during tour of duty
Coached and counseled personnel
Coordinated operation including scheduling, hiring, training and inventory Swedish Institute Assistant Teacher, The Swedish Institute, New York, NY 2003-2006
Observed instructors and students for introductory and advanced Eastern Theory classrooms
Assisted students in appropriate body mechanics during practice sessions
Shared classroom responsibilities with instructors Human Resources Coordinator, Merrill Lynch, New York, NY 1995-2002
Served as associate to CEO, Senior Vice President, Vice President and Director of Human Resources with all employee relations issues
Recruited, interviewed and extended active status employment to new hires weekly
Conducted exit interviews, spoke with potential candidates and facilitated Skip Level Luncheons
Spearheaded integration of new hires, analyzing their employment history and providing direction for career development and goal achievement
Assisted with drafting speeches, biographies and articles and distributed e-mails for HR community of 750+ EDUCATION Bachelor of Arts, Secondary Education May 1998 University of New Paltz, New Paltz, NY Concentration: English
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