Regional Director Customer Relations

PROFESSIONAL SUMMARY

Accomplished Director of Operations with extensive experience in strategic planning, operational oversight, and business growth. Proven success in optimizing operations, enhancing revenue, and leading teams to exceed performance targets. Skilled in process improvement, customer relations, and team development, with a strong ability to drive organizational success through innovative strategies and data-driven decision-making.

PROFESSIONAL EXPERIENCE

Regional Director of Operations

Ora Management and Development Cincinnati, OH

June 2022 – Present

Lead daily operations across multiple departments, ensuring seamless execution and adherence to business objectives.

Developed and implemented operational strategies that drove growth, enhanced productivity, and improved operational efficiency.

Managed budgets, optimized resource allocation, and identified cost-reduction opportunities, resulting in significant savings.

Mentored and coached teams, fostering a collaborative culture that led to high employee engagement and performance.

Established and nurtured relationships with vendors, suppliers, and stakeholders to ensure business alignment.

Delivered exceptional customer experiences through a focus on continuous improvement and process optimization.

Accounting Manager

Greater Comfort Heating and Air

January 2018 – March 2022

Oversaw AR and AP departments, ensuring accurate reconciliation and timely processing of transactions.

Transitioned company from manual to digital accounting systems, improving efficiency and accuracy.

Developed inventory accountability systems for truck stock, enhancing operational transparency.

Managed payroll processes and financial reporting to ensure compliance and accuracy.

Regional Manager

Eastcoast Hospitality / Hampton Inn

January 2012 – December 2017

Increased year-over-year revenue by 25% through effective management and sales strategies.

Led a team of over 100 employees across multiple states, driving operational performance and profitability.

Developed and implemented sales initiatives, training programs, and performance management systems.

Managed P&L, labor standards, and property expenses to maximize EBITDA and meet or exceed budgeted targets.

General Manager

Hampton Inn Cincinnati, OH

January 2008 – January 2012

Increased revenue by 15% year-over-year through strong sales efforts and operational improvements.

Managed all hotel operations, including HR, accounting, and customer service, ensuring smooth operations and high satisfaction.

Delivered exceptional customer service, resolving escalated issues and maintaining a focus on client satisfaction.

District Manager

Home-Towne Suites

January 2007 – October 2008

Maximized revenue and profit flow, meeting or exceeding budgeted EBITDA.

Prepared property budgets and forecasts, aligning operational objectives with financial goals.

Managed labor standards and expenses to achieve maximum profitability.

Area Operations Manager

Extended Stay America

January 1996 – January 2007

Increased year-over-year revenue by 25%, earning multiple awards for RevPar index growth.

Developed standardized managerial checklists, improving time management across the company.

Conducted sales blitzes to acquire new accounts and supported GM’s in sales training and operational excellence.

Acted as Regional Director of Operations in the absence of senior leadership.

EDUCATION

Diploma

Norwood High School Norwood, OH

Graduated: 1989

SKILLS

Operational Efficiency

Strategic Planning & Execution

Leadership & Staff Development

Budget Control & Cost Reduction

P&L Management

Process Improvement & Optimization

Business Forecasting & Data Analysis

Team Leadership & Collaboration

Quality Assurance & Customer Relations

Revenue Growth & Market Expansion

Inventory Management & Tracking

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