Customer Service Account Executive

Norma Jean Versmesse

***** ***** ****** ***** 574-***-****

South Bend, IN 46628 *****-****@*********.***

Sales Account Executive

Experienced professional offers a strong combination of 23 years of unparalleled sales performance and extensive knowledge of wireless and wire line communications and healthcare industries. Track record of outperforming peers and far exceeding annual sales quotas. Demonstrated expertise in securing a broad range of highly profitable business accounts and retaining them by establishing lasting relationships as a result of delivering consistently exceptional customer service. Boundless energy, enthusiasm, and professionalism in all aspects of performance. Attained #2 Lexus National Sales, President’s Club for sales performance at each of the last four employers.

Core Competencies

Executive-Level Presentations

Consultative Selling

Business Development

Staff Training

Medications/Medical Terminology

Customer Satisfaction

Sales Experience

LEXUS, Mishawaka, IN 2014- Present

Sales & Leasing Consultant

Sell New and Used Lexus vehicles to new and currant customers in southern Michigan and northern

Indiana. Provide sales leadership to my colleagues by teaching consulting customers and delivering

best customer service in the business.

Selected Accomplishments

Selling 453 average year Lexus car sales

Salesman of the month with bonus every month

Customer Service Index 100%

#2 Lexus National Sales Award

Networking Business

Master Sales, Master Delivery & Master Technology Lexus

AT&T MOBILITY, South Bend, IN 2008 – 2013

Senior Account Manager B2B

Sold wireless communication products in a territory covering southern Michigan and northern Indiana. Provide leadership and training to 90 representatives in nine retail stores to increase capabilities of selling to business accounts.

Selected Accomplishments

Increased territory sales volume by 300% and grew business base from 8,000 to 12,000 accounts.

Recognized as the #2 B2B sales representative in the company out of 8,500.

Capped out in commission in 2010 after attaining 600% of quota by April.

Earned Data/Apple Certifications in GSM technology.

VERIZON WIRELESS, South Bend, IN 2007 – 2008

Senior Business Account Executive

Sold wireless voice and data services to business accounts in northern Indiana.

Selected Accomplishments

Expanded business base from 6,500 to 8,000+ accounts.

Recognized as #4 in sales out of 8,000 sales representatives, performing at up to 384% of quota.

Gained Data Certification in CDMA technology.

ORAL-B PROFESSIONAL PRODUCTS, South Bend, IN 2006 – 2007

Account Manager

Made product presentations and conducted seminars for new and existing dental office accounts.

Selected Accomplishments

Attained 300% of sales revenue quota

CHOICE ONE COMMUNICATIONS, South Bend, IN 2001 – 2006

Senior Account Executive

Conducted prospecting, presentation, and closing activities to sell voice and data lines.

Selected Accomplishments

Sold 400+ new accounts totaling over $15 million in revenues.

Achieved consistent sales performance at 125-384% of quotas and won numerous sales blitz campaigns.

Dental Office Experience 1992-2000

Prior experience includes Nine years as Dental, Surgical, Hygiene Assistant Specializing in General Perio, Pedo, Ortho, Oral and Endo.

Education

Consultative Selling, Indianapolis 2010

DENTAL ASSISTING NATIONAL BOARD, Indianapolis, IN

Certificate in Dental Radiation Health & Safety, 1997

Certificate in Dental Assisting, 1993

INDIANA UNIVERSITY DENTAL CENTER, South Bend, IN Associate of Science, Expanded Duty Dental Assistant, Hygienist 1994

MEMORIAL HOSPITAL, South Bend, IN

Associate of Science in Nursing, 1993. CNA/PCA

Professional References Available

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