Customer Service Quality Control

Conallie Thomas

Horn Lake, MS ***** 601-***-**** ******************@*****.***

Summary

Experienced inventory management and quality control professional with a strong track record at Hino Motors Sales. Demonstrated success in improving operational efficiency through logistics coordination and superior customer service. Proficient in forklift operation and data entry, consistently maintaining high accuracy and attention to detail. Skilled in problem-solving and organization, effectively managing shipping and receiving tasks with minimal supervision. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Inventory management and quality control

Receiving and shipping logistics

Forklift operation

Customer service

Data entry

Record keeping

Barcode scanner use

Attention to detail

Quality inspection

Product testing

Inventory management

Experience

RECEIVING ASSOCIATE 09/2024 - Current

Hino Motors Sales USA Inc - Southaven, MS

Responsible for receiving buybacks, returns, and receipt. Allocating and putting parts in the correct location. Inspect returns for damage, accuracy, and proper packaging. OWNER/OPERATOR 11/2011 - 09/2024

Conallie Thomas - Pass Christian, MS

Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

Established pricing models that balanced competitiveness with profitability goals. Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business. Managed daily operations of the business, including staff, sales, inventory, and accounting. WAREHOUSE QUALITY CONTROL AND RECEIVING 11/2011 - 02/2019 Lighthouse for the Blind - Gulfport, MS

Managed time effectively to ensure tasks were completed on schedule and deadlines were met. Conducted testing of software and systems to ensure quality and reliability. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Contributed innovative ideas and solutions to enhance team performance and outcomes. CUSTOMER SERVICE REPRESENTATIVE 02/2008 - 02/2012 Atlantic Aviation - Gulfport, MS

Identified opportunities for upselling additional products or services based on customer needs. Resolved customer complaints promptly and efficiently. Developed strong relationships with customers by providing personalized assistance and support. Maintained detailed records of customer interactions, transactions and comments for future reference. Answered customer inquiries via phone, email, and chat. Maintained a high level of professionalism when dealing with difficult customers. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Provided exceptional customer service to ensure customer satisfaction. Answered customer inquiries and provided accurate information regarding products and services. INVENTORY/SHIPPING AND RECEIVING COORDINATOR 03/2006 - 12/2008 Hino Motors Sales - Southaven, MS

Collaborated closely with internal departments such as Purchasing and Accounting teams. Performed periodic cycle counts to maintain accurate inventory levels. Reviewed all incoming packages for accuracy before distributing them internally or externally. Monitored the movement of materials in the warehouse by utilizing tracking systems. Managed daily operations related to freight, including scheduling pickups and deliveries. Developed strategies to optimize shipping processes while maintaining cost efficiency. Received customer orders, prepared packing lists, and shipped items accordingly. Processed returns from customers and coordinated return shipments with suppliers. Maintained accurate records of incoming and outgoing shipments. Assisted with loading and unloading trucks using forklifts or pallet jacks as needed. QUALITY CONTROL INSPECTOR/RECEIVING 04/1998 - 07/2002 Patterson Warehouses Inc. - Memphis, TN

Maintained records of all nonconforming products and completed corrective actions as required. Monitored production processes to ensure quality standards were met and documented results of inspections. Verified accuracy of product labels, including expiration dates and lot numbers. Education and Training

Corinthian - Brandon, FL Some College (No Degree) Business Administration

Certifications

Sit down, reach truck and cherry picker

Accomplishments

Voted best Customer Service from Atlantic Avation in 2009.

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