Service Delivery Guest Experience
Resume:
TIMOTHY
MCCLUNG
********.*@*****.***
Canonsburg, PA 15317
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through REVENUE and GSS.
PROFESSIONAL SUMMARY
• https://www.linkedin.com/in/timmcclung1103a01bb
Aimbridge Hospitality, DoubleTree By Hilton, PITMP - Director Of Operations
Washington, PA • 07/2023 - Current
Concord Hospitality, Courtyard By Marriott - Guest Care Manager Washington, PA • 06/2021 - 08/2023
GW Hotel & Event Venue - ASST. DIR. OF OPERATIONS
02/2019 - 05/2021
WORK HISTORY
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
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Developed systems and procedures to improve operational quality and team efficiency.
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• Monitored budget and utilized operational resources. Collaborated with senior management to develop and execute long-term corporate goals and objectives.
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Defined, implemented, and revised operational policies and guidelines.
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Conducted regular performance evaluations for team members, providing constructive feedback and professional development opportunities.
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Established strong relationships with local vendors to secure discounts and enhance guest amenities offerings.
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Hired and trained new employees, demonstrating best methods for serving clients and guests.
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Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
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• Oversee housekeeping and laundry operations
• Delegate weekly tasks to staff of 16
• Complete payroll and scheduling
• Lease extended stays
• Guest relations
Operational Efficiency
Operations Oversight
Strategic Planning
Strategic planning and execution
Cost Control
Process Improvements
Capital Spending
Teamwork and Collaboration
Decision-Making
Staff training/development
Customer Service Management
Data Analysis
Hiring and Onboarding
P&L Management
Revenue Growth
SKILLS
FSU
01/2018
Communications
EDUCATION
MSI Leadership Candidate
CPR
SERVESAFE
Human Trafficking
Heart Of The House
CERTIFICATIONS
Goldcrest Post New York - Assistant Audio Engineer New York, NY • 01/2017 - 01/2019
VShips Leisure, M/V Yorktown - Chief Purser
New York, NY • 04/2015 - 01/2017
V. Ships Leisure - M/V Yorktown (April 2015 – Jan. 2017) Chief Purser
• Report to Shoreside Controller in reference to financials, information systems,
and controls onboard the vessel
• Represent and prepare all required forms, documents, and fees regarding clearances
for Customs and Border • Responsible for cabin control and accountability for both Crew and Passengers
• Audit, verify and report all Departmental Revenues and Expenditures
• Community relations
• Implement new policies and procedures
• Quality control.
Completed post-production tasks including editing, equalization, compression, limiting to produce high-quality finished products.
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Improved overall recording efficiency by troubleshooting equipment malfunctions and proactively addressing technical issues.
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Collaborated with fellow engineers to share industry knowledge and stay current on emerging trends in audio technology.
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Maintained accurate records of session details, enabling efficient future editing and mixing processes.
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Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
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SEE ATTACHED
REFERENCES
Contact this candidate