Ux Designer Project Management

ESSENTIAL SKILLS AND CAPABILITIES

Results-oriented UX Designer with a proven track record in creating user-friendly digital applications that meet precise business objectives for government and commercial clients. Leverages cutting-edge AI-assisted tools to streamline research, prototyping, and testing cycles, resulting in significantly faster development timelines while maintaining compliance with organizational standards. Excels in crafting intuitive interfaces that provide users with the information they need to perform tasks quickly and efficiently, transforming complex processes into streamlined workflows that enhance operational effectiveness and service delivery.

User Experience Design: Expertise in designing user-centered digital applications using wireframes, user flows, personas, prototypes, and interactive mockups.

Prototyping & Tools: Expert-level proficiency in traditional and AI prototyping tools for rapid development of interactive designs and iterative testing.

Mobile-First Design: Highly experienced in implementing fully responsive designs across multiple devices and browsers.

Collaboration & Communication: Very strong communication skills. Comfortable presenting complex information to all stakeholders and collaborating with developers, product owners, and editorial teams.

User Research & Testing: Expertise in conducting usability testing, developing testing plans, and leveraging tools such as Google Analytics to optimize digital experiences.

Project Management & Agile: Highly experienced with multiple CMS for managing design projects and collaborating in agile environments.

Content Strategy & Visualization: Skilled in creating engaging infographics and data visualizations that communicate complex information effectively.

Copywriting: Highly experienced in developing engaging copy for communications deliverables.

TECHNICAL TOOLS & SKILLS

Design & Prototyping: Adobe Creative Suite, Figma, Sketch, Adobe XD, InVision, Axure RP

AI-Powered Design: Adobe Sensei, Uizard, Sketch2Code

Development: HTML5/CSS, JavaScript/jQuery, PHP, MySQL, server-side technologies, Bootstrap, SASS, Git, React/Angular basics

UX Research & Testing: Hotjar, UsabilityHub, UserTesting, Lookback

Analytics & Data Visualization: Google Analytics, Tableau, Amplitude

Project Management & Collaboration: Jira, Slack, MS Teams, Asana, Emplifi

Content Management Systems: WordPress, Webflow, Meta for Business, Pangea

Productivity & Documentation: MS Office, Google Workspace, Confluence

EXPERIENCE

UX Designer and Product Developer USPS Washington, D.C. Sept. 2017 – Present

Strategize and execute mission-critical carrier tracking applications, increasing carrier productivity and streamlining workforce management through real-time performance visualization and annotation tools.

Design and implement comprehensive operational dashboards displaying near-real-time metrics on prep time and carrier route status, resulting in a more efficient mail-delivery processes across 15 pilot facilities.

Develop innovative efficiency monitoring systems with multi-level filtering capabilities by area, region, district, and facility, contributing to an 8% improvement in organizational sustainability metrics.

Lead cross-functional design sprints to create intuitive user flows and interactive prototypes that align with business goals, reducing user errors and decreasing onboarding time for new supervisors.

Synthesize user feedback to iteratively refine digital products, improving internal user satisfaction scores.

Facilitate seamless collaboration between business units and development teams across 3 major product launches, reducing implementation timelines while consistently delivering high-quality digital solutions that meet stakeholder objectives.

Multimedia Journalist Voice of America Washington, D.C. Aug. 2010 – Present

Create rapid-response visual storytelling for breaking global news events using Adobe Creative Suite and data visualization tools, producing compelling infographics and digital assets that increased social media engagement across key platforms.

Transform complex geopolitical developments into visually engaging, factually accurate narratives within tight deadlines, delivering multilingual content that consistently ranks in VOA's top-performing posts and reaches audiences in 30+ countries.

Collaborate with on-the-ground reporters and editorial teams to develop multimedia packages during developing crises, utilizing interactive maps and visual explainers that increased audience retention during critical news events.

Design and implement visually-driven social media carousels optimized for platform-specific engagement metrics, resulting in an increase in shares and an expansion of VOA's digital audience reach across demographic segments.

Lead cross-functional coordination between news gathering, editorial, and digital teams during breaking stories, establishing visual journalism workflows that reduced production time by while maintaining the highest standards of accuracy and visual impact.

UX Designer and Developer Department of the Treasury Washington, D.C. Oct. 2016 – Sept. 2017

Redesigned the U.S. Treasury Monitors platform through responsive HTML5/CSS templates and D3.js visualizations, creating an intuitive dashboard for critical financial indicators that identify globally systemically important banks (GSIBs), resulting in increased user engagement among financial regulators.

Created a publicly accessible financial data repository through collaborative design with back-end developers, implementing SASS-based responsive interfaces that increased transparency and enabled stakeholders to access standardized banking information across all device types.

Designed comprehensive wireframes and user flows using industry-standard prototyping tools, then translated these designs into functional HTML templates for back-end integration.

Led cross-functional collaboration with financial experts and development teams to iteratively refine interfaces through agile methodologies, establishing new benchmarks for financial data visualization.

Employed modular design systems and component libraries to ensure consistent user experiences throughout the platform, enabling the efficient delivery of quarterly data updates and feature enhancements while maintaining Section 508 compliance.

Lead UX Designer World Bank Group Washington, D.C. May 2015 – Oct. 2016

Led the comprehensive redesign of the Global Practices intranet ecosystem through responsive design methodologies, creating intuitive knowledge management hubs that improved cross-functional collaboration while reducing user search time.

Developed a unified design system and style guide implementing consistent branding elements across all internal platforms, resulting in cohesive user experiences across previously fragmented country-specific sites and increasing platform adoption.

Created interactive wireframes and HTML/CSS prototypes using industry-standard tools to test and refine navigation patterns, enabling users to efficiently access communities, knowledge bases, operational descriptions, and personnel information through intuitive information architecture.

Designed custom iconography and visual systems aligned with organizational branding guidelines, establishing a cohesive visual language that improved user comprehension of complex operational relationships and functional areas.

Collaborated with global stakeholders through iterative design sprints to ensure the platform met diverse regional needs while maintaining brand consistency, resulting in a unified intranet system that successfully serves 10,000+ employees across 150+ country offices.

Senior UX Designer CQ Roll Call Group Washington, D.C. May 2013 – March 2015

Directed the comprehensive redesign of CQ.com using mobile-first responsive frameworks, resulting in an increase in mobile user engagement and a reduction in bounce rates across all devices.

Created intuitive user flows and interactive wireframes based on extensive analytics data, reducing average time-to-content while significantly improving user retention metrics.

Designed and implemented a streamlined CMS interface that reduced training time and eliminated IT intervention for routine content updates, empowering editorial teams to publish more frequently.

Implemented a flexible component-based design system that expanded content visibility, resulting in a modern digital experience that significantly grew subscription renewals after launch.

Led cross-functional collaboration and user testing sessions to iteratively refine the platform based on direct feedback, establishing a fresh, dynamic website featuring frequent news updates and a wider range of exposed content.

Developed a comprehensive tablet application using agile methodologies and Jira workflow management, delivering premium congressional content and custom features to subscribers that increased mobile engagement and expanded the platform's reach to new audience segments.

Art Director CQ Roll Call Group Washington, D.C. Aug. 2010 – May 2013

Created interactive congressional vote tracking applications using JavaScript and data visualization libraries, enabling users to analyze voting patterns by party, individual votes, and amendment tracking, resulting in featured coverage on Politico.com and an increase in subscriber engagement.

Designed and implemented a real-time election results dashboard featuring an interactive SVG map with state-by-state color coding, providing users with immediate access to midterm election outcomes.

Collaborated with editorial teams to develop dynamic, responsive news applications optimized for cross-platform compatibility, producing an interactive visualization of 113th Congress demographics that was featured on partner sites and generated significant referral traffic.

Led front-end development for multiple data-driven applications using JavaScript frameworks and CSS, ensuring seamless cross-browser compatibility while reducing load times and establishing new standards for interactive content delivery.

EDUCATION

BA in Studio Art — Colorado State University, Ft. Collins, CO

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