Technical Writer Senior

Karen Werner

Cave Creek, AZ *****

P: 480-***-****, E: *********@*****.***

PROFESSIONAL SKILLS

Experienced technical writer and editor and creator

Effective communication and authoring skills

Presentations to business leaders, management, document owners and subject-matter experts

Benefit Administration / Coaching and Development

Corporate Policy and Procedures

Health and Safety

Recruitment and Staffing

Education, Training, and Language Communication (English / German)

Management and Supervision

PROFESSIONAL EXPERIENCE

SR Technical Writer / Technical Training Advisor, January 2023 –Present, Evernorth, Virtual-AZ

Senior Technical Writer in support of Evernorth Sales Enablement.

Leader and host of SOP Advisory/Review Committee with members of Account Management and the Evernorth Controlled Documentation Team.

Senior writer supporting the Controlled Documentation Team.

Worked and supported a number of internal projects such as Salesforce, Polaris, and APTTUS/Conga.

Author and owner of the Controlled Documentation Team’s Style and Formatting Guide.

SR Technical Writer, January 2019 –Present, Express Scripts/Evernorth, Virtual

Senior Technical Writer in support of Sales and Account Management (SAMO).

Transferred internally to learn another side of the business post Cigna/ESI transition.

Supporter of strategic goals, projects, and partnerships in support of Account Management with alignment to greater Evernorth and Controlled Documentation initiatives.

SR Technical Writer, May 2015 –Present, Express Scripts, Virtual-AZ

Senior Technical Writer for Strategic Performance Solutions in support of the entire Front End Pharmacy Operations documentation.

Supporter of Strategic Performance Solutions projects, partnerships, alignment, and Continuous Improvement Kaizen events.

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PROFESSIONAL EXPERIENCE, Cont’d

Quality and Process Improvement Analyst, January 2014 - April 2015, Express Scripts, Virtual-AZ

Technical writer and event facilitator for Continuous Improvement. Responsible for Continuous Improvement partnerships, projects, and chartered events such as Kaizen. Supported Front End Pharmacy Operations documentation with a team of writers. Participated in corporate projects/events in support of Continuous Improvement initiatives.

Operations Manager, September 2012-present, J&Y World Solutions, LLC, Cave Creek, AZ

Operations manager who supports a small business owner in terms of accounting, finance, supply chain management, human resources, and general operations including office management. Supports corporations with effective management of Asian manufacturing operations to produce end products for

US customers. J&Y acts as a key partner in terms of logistics, supply-chain, engineering, and sales support to Strider Sports International, a creator of no-pedal, and balance bikes for children.

IKM Technical Writer, January 2010 - August 2012, Express Scripts, Virtual – Tempe, AZ

Started as a contract Technical Writer in support of DOD Policies and Procedures in 2009.

Professional technical writer supporting the specialty side of the healthcare business at Express Scripts. Work with various subject matter experts, management, and business leaders within the organization to develop established operations by information mapping clear and consistent work instructions, job aids, and policies and procedures. Project lead and a member on a number of organizational projects.

Independent Contractor – English Tutor/Trainer, February 2009 – August 2010, Phoenix, AZ

Provided in-home English tutoring to children as well as language training and accent reduction to adults in the East Valley.

English Trainer, January 2006 - June 2008, English Coach, Austria-EUROPE, Independent Business English

Trained employees in Austria in the electronics and automotive industry as well as a variety of smaller corporations. Served as an English Coach to improve communication with regard to reading, writing, comprehension, and speaking. Provided customer support as needed for presentations, resumes, surveys, and business-related documents. English trainer for a major on-site business client: Infineon (formerly Siemens) in Villach, Austria.

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PROFESSIONAL EXPERIENCE, Cont’d

Human Resources Manager, April 2003 - August 2004, PetSmart, Phoenix, AZ

Responsible for all human resources activities supporting 500 plus employees in a distribution center providing retail pet products for PetSmart stores in the U.S. and Canada. Supervised a staff of HR personnel as well as daily management of onsite staffing company. Performed monthly presentations with management team to warehouse staff as well as lead on distribution center safety committee and charity promotions.

Human Resources Manager, June 1997 - April 2003, SEZ America, Inc., Phoenix, AZ

Responsible for all human resources generalist activities supporting the U.S. business unit of a European-based semiconductor manufacturer. Assisted all areas of business as needed for recruitment, staffing, payroll, and employee relations.

SYSTEM EXPERIENCE

Microsoft Office products including Word, Excel, Outlook, and PowerPoint

Author documents in Microsoft Word, Frame Maker, Policy Tech, and Madcap Flare

Adobe Contribute, Bridge, and Frame Maker

QuickBooks, Intuit Payroll

SharePoint

EDUCATION

Bachelor of Business degree, Human Resource Management, University of WI

Information mapping – continued education courses (ongoing)

Cigna / Evernorth - internal trainings and seminars (ongoing)

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