Systems Administrator Information Technology
Resume:
Kuda Chanakira
Lewisville TX 75067
**********@*****.***
Professional Summary
Versatile IT Systems Administrator with 15+ years of experience in managing and supporting enterprise- level IT infrastructure across various sectors. Proven expertise in Azure Active Directory, Microsoft 365 administration, and endpoint management. Demonstrated leadership in onboarding processes and technical support for executives, enhancing operational efficiency through continuous process improvements and technology implementation. Committed to delivering exceptional IT solutions and support in dynamic environments.
Work Experience
IT Systems Administrator
CECO Environmental Corp - Dallas TX
May 2023 to April 2025
• As part of the Global Enterprise Information Technology Department, prove day to day IT Operations support, including hardware and software systems Administration to CECO Environmental Corporation employees including C-Level and other Senior Leadership at Corporate Headquarters.
• Work with HR, Finance, and other cross functional teams, to facilitate new employee IT Onboarding, provisioning access to various systems, following internal processes, and maintaining compliance with internal and external guidelines. Also collaborate with CECO Engineers, department leaders, and other Business entities, along with other IT co-workers to support continuous process improvement efforts, and implementation of new technology across the Enterprise (physical and cloud infrastructure).
• Perform separated employee off-boarding, systems deactivation / account modification for sharing of data following outlined processes.
• Follow IT Security guidelines, and work with IT CyberSecurity to maintain highest level of Enterprise security (conduct controlling phishing tests, train new hires on IT security principles, and provide proactive potential IT Security issue monitoring - Defender / Sentinel)
• Administer Microsoft Entra ID (including user account management (role-based access / privileged identity management administration)
• Working with internal and external auditors, perform periodic system access audits to ensure compliance with regulatory standards, (SOX). Maintain inventory of system licenses to ensure availability, and engage appropriate teams to procure and negotiate pricing of licenses.
• Manage both Exchange Online and Exchange Hybrid user and group mailboxes. Also provide MS Teams voice / message administration (Number and group assignments). SharePoint site access administration including managing data and backups) .
• Administer support of company assets through Intune Endpoint Management, providing laptop and virtual server support, imaging with AutoPilot, wiping devices, assigning group tags and modifying categories as appropriate. Configuring laptops, printers, and mobile phones.
• Assist remote co-workers via Teams and Go to Assist, and log tickets using various ITSM systems. VPN support - Cisco AnyConnect
• Support Global Corporate Executives with their Information Technology needs, assist with Board Member and investor meetings, including A/V Support at corporate headquarters using Teams and in room conference systems. (Yealink Hardware)
IT Administrator
Lifespace Communities - Dallas TX
July 2022 to May 2023
• Serve as Enterprise Information Technology administrator, providing laptop, printer and Entra ID technical support, and Systems Administration.
• Conduct new hire Information Technology Orientation / Onboarding, new equipment configuration and setup. Also, working with Human Resources, execute employee off-boarding, following outlined processes.
• Liaise with the business, and other Information Technology department team members, offering recommendations, and implementing new technology across the Enterprise.
• Entra ID user, group, and SharePoint administration. Assigning roles within Entra ID and working closely with systems engineering, to ensure availability of Technology services. As a member of the information technology department, manage Microsoft 365 services, including user account setup, exchange online management, and Intune Endpoint Administration.
• Remote technical support and administration of several Lifespace communities across the United States, utilizing Team Viewer Remote Support.
• On-site Audio-Visual support (Zoom, Teams) overseeing internal and external meetings.
• Provide Executive level Information Technology to Lifespace Communities Senior and Executive Level staff, as well as Company Board Members.
IT Systems Administrator
PSI CRO AG - Durham NC
December 2020 to July 2022
• Provide Systems Administration, management, installation/configuration, maintenance, and technical support of all PSI CRO computer, telephone and networking infrastructure. Track and record day to day incident, and long running problem issues using OTRS (an interactive incident management Suite utilized by Information Technology, and End-Users)
• Conduct New Hire IT Orientation (virtually and in person), providing training, and familiarizing new employees with PSI’s IT environment, and initial onboarding as part of employees first day at PSI. Worked closely with Human Resources, Management, and Facilities to ensure smooth onboarding of new employees
• Serve is Active Directory Administrator, managing user and file share access across the network, as well as simple OU Administration.
• Manage data backups and restores, perform disaster recovery, and storage management for end- user laptops.
• As an Asset Manager: Evaluate and provide recommendations regarding IT purchases, organization of purchasing process, provision of inputs to IT budgets, planning and financial forecasts.
• As a Technical Business Analyst: Assist with technical research on systems upgrades to determine feasibility, cost, time required, and compatibility with current systems.
• Development and update of technical documentation, users’ guides and tutorials
• Documentation of systems problems and resolutions for future reference IT Lab Systems Analyst (Temp)
KBI BioPharma - Durham NC
October 2019 to October 2020
• As a member of the IT Lab Systems Administration staff, provide installation, configuration, management, and administration of KBI’s Lab and Manufacturing infrastructure. Including, and not limited to; new workstation and Lab instrument Validation / Qualifications, network configuration, DNS and DHCP administration for KBI’s Lab network.
• Active Directory administration including account and access management (creation of Lab network accounts), password resets, file share administration, and workstation OU maintenance.
• Support data retention, backup (Using Sync Back Pro/SE), and disaster recovery methods, and plans in accordance with IT Department Standards.
• Following GDP (Good Documentation Practices) Maintain the library of standardized procedures, change control documentation, and configurations for the site’s lab systems as impacted by IT Administration requirements.
• Utilize the ManageEngine Incident Management System to Provide support and documentation for incidents and problems as required.
• Act as the functional IT SME in the planning, designing, and delivery of lab solutions in accordance with KBI IT strategy, and KBI’s business needs.
• Responsible for impact analysis and change control design / execution to existing systems to support business strategies and ensure service uptime.
Technology Coordinator
Northwestern Mutual Life Insurance - Raleigh NC
October 2018 to August 2019
• Serve as a corporate Technology resource for Northwestern Mutual on assignment at local Insurance/ Investment Agency. Providing Technical guidance, assistance, consulting and support to Financial Advisors and Agency staff.
• Managing proprietary software changes and the introduction of new and highly complex technologies. Also provide Break/fix Support of Desktop and laptop computers, including hardware installation, support and upgrades.
• Oversee retirement of Windows 7 OS across Agency Offices, including ensuring backups are current, consulting with Financial Advisors to ascertain appropriate equipment to purchase if necessary.
• Supporting the Technology Service Center (TSC) management by collecting, analyzing, interpreting, and recording highly technical and diverse data required for both problem identification and effective maintenance of the Field’s computer system.
• Vendor management, including negotiating SLAs, defining project work and timelines, and managing expectations and contracts with said vendors.
• User Account Administration, including password resets, account enable / disable, group membership assignment, Device assignments. Bit locker drive encryption administration.
• Office 365 support including OneDrive for business, Skype for Business, and MS Outlook Technical Specialist (Onsite at Shaw University)
Avaria Networks Inc.- Raleigh NC
June 2018 to October 2018
• Provided hands on Technical Support in a Managed Services Environment for Avaria Networks on site at Shaw University – Raleigh NC
• Break/fix Support of Desktop and laptop computers; including hardware installation, support and upgrades.
• Windows 7/10 Operating System support; imaging using network resources. MS Office application support and configuration.
Network Administrator (Contractor Through PHD Technologies) Merck & Company - Durham NC
November 2017 to February 2018
· Implementation, installation, and administration of IT networking equipment, including routers, switches, and laptops.
· Project Management – Management of Networking and Site projects pertaining to networking.
· Vendor Management – Management of Vendor relationships, defining work scopes, and addressing any issues during Projects involving external vendors. IT Support Engineer
Premier Research Group - Research Triangle Park NC November 2015 to July 2017
• Provided primary technical hands-on assistance and user support to all employees on the following platforms, Desktop Windows 7, 8 & 10, Mac OS X; Mobile platforms
• Android, iOS and Windows with the associated core applications of each platform; within a Windows Enterprise environment and other core business applications.
• Executive Level Support – Support of the C-Suite, and Upper management (SVPs / VPs) – Laptops, mobile devices, conference software and equipment
• Microsoft Office 2010-16 Support, and exchange administration, including user account / mailbox / distribution list creation and management.
• Served as an Active Directory Administrator; creating/modifying user accounts, granted, and removing access, managing log-on scripts and home drive profiles. Network administration as well, granted share drive access, removing access, and creating network/share folders.
• Provided support for office network, telecommunication and conferencing services such as MS Lync / Skype For Business Administration – including new user set up, account management, and technical voice support
• Ensured technology services are kept up to date and meet corporate security standards all while developing training documentation and lead end user training sessions.
• Handled support calls for both standard and non-standard technologies, and Served as subject matter expert for office and home solutions, providing guidance for supported devices and alternatives
• Provided accurate solutions and support to customers in a quick and timely manner, test and evaluate products and solutions which may enhance the client’s efficiency and productivity.
• Contributed and participated in companywide technology projects and imitative that include application, infrastructure, security and OpEx activities, some requiring after hours’ onsite support.
• Technology liaison for all IT related service updates, upgrades, installation and outages between end users, corporate IT and vendors. This includes Root Cause Analysis and Problem Management
• IT Lifecycle Management, including Asset Management, PC Provisioning and Disposal of IT assets.
• Liaised with Corporate IT and internal IT users to drive IT standards and assist with mitigating serious IT infrastructure issues.
IT Operations Analyst
Rex Hospital - Raleigh NC
August 2010 to October 2015
• Provided hands-on help to ensure IT environment was available and functional so that customers could accomplish business tasks. This included prioritizing, documenting, and actively resolving customer issues, and escalating reported incidents, using both Heat Cloud Incident Management, and ServiceNow..
• Hardware Break/fix – Printer replacement, configuration, and maintenance on Active Directory and Novel. Assisted with imaging and reimaging of machines to fix Operating System Issues, virus remediation utilizing Ghost Network imaging
• Utilized ServiceNow, and Heat Cloud (FrontRange) to perform Incident Management; creating, resolving and following up on end user issues. Prioritizing incidents and tickets based on impact and engaging appropriate teams and individuals for incident resolution.
• Monitored Data Center environmental systems, to help ensure minimal downtime due to a malfunction
(HVAC, fire suppression, UPS, etc.) and follows resolution procedure. Reports any incidences to departmental manager.
• Interfaced with Service Transition group to analyze, design, and deliver new processes and services for operational acceptance and communicate expected result and performance.
• Served as a user administrator for Microsoft Outlook Exchange, and Windows Active Directory, as well as Novel creating user accounts, and administer passwords, personal and group directories as well as folders.
• ITIL v3 Foundation Certified with a solid understanding of IT practices, including and not limited to support, request fulfillment, as well as incident management.
• Supported Citrix XenApp, administering user sessions, adding users to AD groups for access to Citrix application. Configuration of Citrix on PCs and remote devices.
• Managed user network profiles using AppSense Environment Manager to save and restore user settings, ie: MS Office (Outlook settings – personal folders), Windows shortcuts, IE Favorites, I.T. Analyst – Global Technical Response Center – (Contractor Through STS International) Cisco Systems Inc. - Research Triangle Park NC
October 2006 to January 2010
• Provided Global Print and Fax support administration using Captaris Right Fax on Windows 2003 server. Duties include configuring, testing, and supporting Captaris Right Fax / Digital print and fax devices, engaging and escalating with voice, networking, and other groups to ensure total functionality of the digital fax infrastructure.
• Served as Subject Matter Expert or Print and Fax solution. Updated Documentation Database and conducted training to keep analysts up to date with subject material. Worked closely with HP Customer Engineers and Project Managers addressing training issues, and subsequently trained Global Helpdesk to minimize unnecessary ticket creation. Training was either through MS Office PowerPoint presentations, or over WebEx Conferencing and other collaborative tools.
• Interacted with Cisco Systems’ global employee-base, either by telephone, email or instant messaging, providing technical analysis, support and administration of various web based application or tools, functioning both as 1st, and 2nd level contact of support.
• Trained, mentored and developed new analysts, as well as employees, acclimating them to the current work environment, Cisco policy and culture, promoting and maintaining professionalism at all times, also work actively with internal Employee Resource Groups to encourage community outreach and social responsibility
• Served as a user administrator for Microsoft Outlook Exchange, Cisco VPN Client and Softoken; and Windows Active Directory, create user accounts, and administer passwords, personal and group directories as well as folders.
• Assisted with imaging and reimaging of machines to fix Operating systems problems and configure new laptops either using network imaging or CD Rom resources
• Utilized all available documentation internal and external to assist users with IP Telephony related issues including IP hardware and software Phone configuration, and troubleshooting.
• Supported and administered Cisco WebEx Connect and Conferencing, including assistance with meetings, audio, sharing and overall functionality
• Worked as part of internal Cisco Telepresence support team, assisting users with set up, initiating, and troubleshooting multipoint as well as point to point video conference calls using Cisco Telepresence Manager, provides real time monitoring of units, escalating to field support when necessary. Helpdesk Analyst (Contractor Through CCI)
IBM. Corporation - Research Triangle Park NC
October 2003 to December 2006
• Served as initial point of contact for all technical support issues for Federated Department Stores, Macy’s and Bloomingdales
• Provided assistance with Windows based applications such as Microsoft Outlook, Active Directory, Windows 2000/XP Operating Systems, including user and printer administration. Also provided support for mainframe application, such as a simple user, cash register, and printer administration
• Remote Access Support for users logging onto the network using RSA Keys. Administration and management of Key FOBs, including activating, deactivating, and resetting/re-provisioning RSA Tokens for users. Assigning temporary keys to users who may have lost keys, and facilitating orders to replace.
• Using IBM Lotus Notes extensively, assisted users with configuring GroupWise email accounts updated documentation, trained and developed new analysts, maintaining the highest level of technical support, and consistently received customer commendation for excellent professionalism Education
Bachelor of Science in Computer Information Systems North Carolina Wesleyan University - Rocky Mount, NC December 2010
Certifications and Licenses
ITIL Certification
March 2012 to Present
Lean Six Sigma Yellow Belt
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