Program Manager Project Management
Resume:
Pradeep Jain
Mobile: 404-***-**** Email: **************@*****.*** LinkedIn: www.linkedin.com/in/pradeep-jain-ba7a5234 Global IT DWP (Digital WorkPlace) Director, Principal Program Manager and Service Delivery Manager (Traditional, Agile and DevOps) Summary
• US citizen and hold a Certified Project Management Professional (PMP) certification from Project Management Institute (PMI). Earned a master’s degree in master’s in computer applications (MCA).
• Overall 26+ years of professional IT experience globally throughout in Siemens IT Solutions (SIS) and Atos IT Solutions & Services, Inc.
• Over 20+ years of experience and a highly skilled Global IT DWP Director, Principal Program Manager, Process Analyst and Service Delivery Manager who led and oversee large-scale Data Center (DC) and Cloud Migrations, Application Server Management, Network Management, Storage Management, Security Management, and Firewall Management projects for various clients worldwide.
• Over 8+ years of experience with Vendor/Procurement management and IT Asset management team.
• Adequate knowledge and application of both Agile Scrum and Waterfall project management principles and practice.
• S/w industry ranging from Java to SAP ABAP Development as well as Techno-Functional consulting and implementation of large-scale application Infrastructure setup for SAP HANA, New Dimensions Applications like CRM Internet and Mobile Sales Applications, Portal, BW, Database Instances, High-Availability Environment setup, Sizing, Security Audits etc.
• Orchestrated the implementation of Salesforce CRM for a large-scale client and integrated with SAP HANA S/4.
• Led and managed all the deliverables and aligned with business leads and stakeholders for both Infra and non-Infra projects.
• Extensive experience managing complex IT infrastructure programs, coordinating cross-functional teams, and ensuring seamless execution of infrastructure transformations in enterprise environments. Proven track record of delivering complex, multi-million-dollar infrastructure programs in enterprise environments.
• Deep expertise in data center operations, cloud migrations (AWS), networking (Cisco, Palo Alto, Juniper), and security protocols.
• Experience with large-scale cloud platforms, infrastructure automation, and data center operations. Utilized IaC tools
(like Terraform and Ansible). Managed complex systems, optimize performance, and ensure high availability and reliability. Large-scale SAP and other application migrations and data center operations.
• Coordinated with DevOps teams for automation, CI/CD pipelines, and containerization (Docker, Kubernetes).
• Oversee large-scale data center migrations, including migration from on-premise to cloud and hybrid environments.
• Establish KPIs, governance frameworks, and reporting mechanisms to track program performance.
• Develop migration roadmaps, risk assessments, and disaster recovery (DR) strategies to minimize downtime.
• Led hybrid cloud (AWS, Azure) and edge computing transformations.
• Worked with cybersecurity teams to enforce security policies and risk mitigation plans.
• Led enterprise storage solutions, including SAN, NAS, and cloud storage (AWS S3). Oversee backup, recovery, and disaster recovery (DR) strategies to ensure business continuity.
• Manage vendors and service providers for network and storage upgrades, optimizations, and troubleshooting.
• Experience on technical implementation of various ServiceNow modules such as Incident, Problem, Change, Asset Management, CMDB (Configuration Management Database), Knowledge, Request, Service catalog and Integrations.
• Implemented SOC (Security Operations Centers) solutions to manage, analyze, and respond to security threats. Worked with Infosec security teams to identify, monitor, and mitigate risks within an organization.
• Offers services and products like Zero-Trust Security model, Next-Generation Firewalls and Endpoint security to protect businesses and organizations from cyber threats.
• As the global leader in digital workspace, design the future of the information space and digital workplace. Experience and Accomplishments
Atos IT Solutions & Services, Inc., Atlanta (US) (May 2024 – Present) Client: Siemens Healthineers Services (SHS) – Health Sector Role: Global IT Principal Program Manager and Process Analyst (Region: NAM) Pradeep Jain
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• Global Program & Project Management efforts to roll out SDA (Software Defined Access) LAN Transformation program in North America for Siemens Healthineers Services (SHS).
• Provided a global design for their future campus Networks. Leverage Cisco Software defined Access (SDA) technology as the foundation of the new modern campus networking.
• Led SDA rollout program globally and executed in T-minus plan. Coordinated with technical team based in US, Poland, Mexico, and India. Hypercare support is provided after rollout.
• Led the projects implementing zero-trust security solutions and next-gen firewall implementations along with network security solutions, including firewalls, IDS/IPS, VPNs, and endpoint security. Manage firewall configurations, policy updates, and security audits.
• SAP HANA S/4 transition and assessment for cloud and on-premises implementation. Perform architecture, business impact analysis, solution review and approach for the SAP BI BW, SAP BPC, Business process and Simple Finance transition.
• Working as an SAP Data Migration Led to design and develop solutions and work across all the functional work streams in data: MM, SD, FI, CO, PP, WM modules
• Worked with key business users in the US to develop the template for data migration and maintain a global standard for data across the company.
• Leading the effort of optimizing the loading process of large financials data sets including both transparent and clustered tables from legacy ECC to S/4 HANA.
• Worked on SAP Ariba upstream modules which include Ariba sourcing, Ariba contract management, Ariba supplier lifecycle & Performance management (SLP) and Ariba contract compliance
• Manage development and support for various system testing for various unit components, functional and integration testing for various business streams.
• Develop business impact, transition and migration path, perform finance and enterprise level transformation analysis using EPM tools, analyze and research pain point, develop high level solutions.
• Led and develop SAP implementation methodology and supply chain management.
• Redefined and improved the existing business operational processes and mapping it to ERP best practices.
• Improved Data Quality, Master Data Management optimization using best practices.
• Launched and managed multiple programs achieved a 30% decrease in the production cycle time.
• Coached teams in Agile principles, increasing the project completion rate by 20%.
• Adopted continuous integration (CI) strategies, improving coding efficiency by 40%. Atos IT Solutions & Services, Inc., Atlanta (US) (August 2022 – April 2024) Client: Willis Towers Watson (WTW), Great Britain – Financial Sector Role: Global IT Program Manager, Process Analyst and IT Asset Management Services (IT Infrastructure, Global Sourcing and Procurement) (Regions: NAM, LATAM, EMEA, CEMEA and APAC)
• Worked with the Account Executive to profitably, develop contracts and services for a key British American multinational global account (Willis Towers Watson)
• Managed a large team of over 250 staff, maintained, and enhanced client relationships, and driven the successful execution of IT infrastructure project. Involved in operational leadership of the teams.
• Led and managed a global ServiceNow team, provided guidance, coaching, and support to ensure high performance. ServiceNow Administration and Production support maintenance of instances.
• Developed reports as per requirements from management.
• Build and maintain strong relationships with senior customer leaders, understanding their business goals, operational challenges, and IT service needs. Communicate effectively with customer with data analysis, clear presentations, risk letters and compelling summation of activities.
• Strategic Recommendations and Financial Management: Provided strategic recommendations by evaluating hardware and software options, managed a multimillion-dollar budget, and ensured financial tracking and analysis.
• Continue to provide first class service to colleagues through ServiceNow by following best practices, documenting walk-up work and adoption of new processes and ServiceNow enhancements. Adherence to ticket management guidelines. Continuous progress in process enhancement and worked on producing reports as well as ITAM flow- diagrams. Conducted internal as well as customer workshops to support process improvements.
• Asset Lifecycle Management: Managed the entire lifecycle of IT assets from procurement to retirement, ensuring optimal use and timely upgrades.
Pradeep Jain
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• Vendor and Lease Management: Overseen vendor relationships, track deliverables, and manage lease processes from inception to final reconciliation.
• Collaboration and Reporting: Worked with various management levels to meet project requirements, provided detailed reports and recommendations to senior leadership, and ensured license compliance.
• Implemented an AI-driven Software Asset Management (SAM) platform, resulting in a 40% reduction in software licensing costs and 95% improvement in compliance accuracy across the enterprise.
• Led a cross-functional team of 50+ members in delivering a $100M digital transformation initiative, utilizing scaled Agile frameworks to achieve 100% on-time completion and 15% under budget.
• Established a mentorship program for junior Agile practitioners, resulting in a 90% retention rate of high-potential talent and fostering a culture of continuous improvement across the organization.
• Orchestrated the successful transition of a 200-person department from traditional waterfall to SAFe Agile methodology, resulting in a 50% increase in customer satisfaction and a 35% reduction in time-to-market for new products.
• Led the project working with expertise to setup server virtualization, Kubernetes, VMware, and hyper-converged infrastructure and hands-on experience in automation, scripting (Python, PowerShell), and DevOps methodologies to setup IT operations.
Atos IT Solutions & Services, Inc., Atlanta (US) (March 2020 – July 2022) Client: Atos Internal – Financial Services & Insurance Sector Role: Global IT Program Manager and Process Analyst
• Led the program to integrate Salesforce CRM with SAP HANA which offers various methods for connecting to SAP HANA, including the use of the SAP HANA Cloud connector and third-party integration platforms like Progress DataDirect Hybrid Data Pipeline.
• Successfully integrated SAP HANA data access within Salesforce, enabled real-time analysis and enhanced the user experience.
• Led the design, implementation and support of Big Data, Analytics, HANA and Cloud solutions for SAP customers.
• Led SAP S/4 HANA cloud modeling efforts and provide Analytics recommendations in the development of new solutions as well as the improvement of existing solutions for SAP customers.
• Led SAP Big Data and Analytics-related discussions with customers in an advisory capacity.
• Interacted with both business and technical stakeholders of clients to provide a sound technical solution that meets business needs.
• Articulate and define analytics solutions being used by supervisory board, executive committees and senior managers.
• In addition to a strong business and analytics background, the position requires strong problem-solving, analytical abilities and consulting skills with the ability to communicate effectively at all levels of business and in a global and regional team environment.
• Hands-on SAP HANA modeling and Analytics (including advanced analytics) experience to deliver new solutions/ improve existing solutions for SAP customers.
• Ability to articulate and define analytics solutions being used by supervisory board, executive committees and senior managers.
• Utilized SAP NetWeaver as a technology framework for building and running SAP applications.
• Managed a portfolio of 10 concurrent Agile projects valued at $25M, consistently delivering on time and within budget while maintaining a 95% stakeholder satisfaction rate.
• Developed and implemented a comprehensive Agile metrics dashboard, enabling data-driven decision-making and improving project transparency by 70% for C-level executives.
• Manage the discovery phase and full SDLC for a portfolio of projects that included integration, customization and enhancements to the service and sales cloud with a regional rollout for clients.
• Orchestrated the implementation of Salesforce CRM for a large-scale client, resulting in a 30% increase in sales efficiency and a 20% improvement in customer satisfaction scores.
• Managed a cross-functional team of 10, ensuring seamless integration of Salesforce CRM with existing systems, reducing data redundancy by 25% and improving data accuracy.
• Developed and executed a comprehensive training program for end-users, leading to a 40% increase in Salesforce adoption rate across the organization.
• Manage a deployment project to handle the integration of Salesforce.com (including user and license administration
/ troubleshooting / data migration)
Pradeep Jain
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Atos IT Solutions & Services, Inc., Atlanta (US) (July 2018 – February 2020) Client: Valvoline, USA – Automobile and Industrial Solutions Role: Global IT Program Manager and Service Delivery
• Global Win10 Pilot Upgrade and Production Rollout Project (North America, South America, Europe, Russia, Middle East, South Africa, Asia, and Asia pacific).
• Agile Program Manager and experienced in various facets of project management. Knowledgeable in applications of scrum, waterfall, and agile methodologies, and skilled in developing processes that facilitate continual progress and team achievement. Extensively used ServiceNow to develop reports as per requirements from management.
• Win10 upgrade features include In-Place Upgrade (Self-Service), Bare Metal (Hardware Replacement), Offline Media Solution (No-Mad) and Remote Users Skills.
• Advocated for integration of Agile skills and project management tools such as Jira to enhance productivity by 20%.
• Used Jira Software (Agile project management tool) which supports agile methodology. From Agile boards, backlogs, roadmaps, reports, User Stories writing to integrate and add-ons to plan, track, and manage the project.
• Led a team of 5 scrum masters. Overseeing daily scrums, sprint planning and backlog refinement, resulting in on- time project completion.
• Delivered and replaced 50,000+ devices globally. Over $50M+ budgeted project.
• Facilitated and coached the Agile transformation, improving project delivery efficiency by 25%.
• Overseeing the project backlog, improving task organization by 20%.
• Coordinated the deployment of Salesforce CRM for a mid-sized enterprise, achieving a 20% increase in sales pipeline visibility within the first quarter.
• Implemented Salesforce training programs for 50+ users, resulting in a 25% improvement in user adoption and proficiency within six months.
• Assisted in the customization of Salesforce dashboards and reports, providing actionable insights that led to a 10% increase in quarterly revenue.
Atos IT Solutions & Services, Inc., Atlanta (US) (January 2012 – June 2018) Client: Global Account – Utility, Energy and other Sectors Role: Global IT DWP PMO Director and Principal Program Manager
• Worked as PMO Director, Portfolio Lead and Sr. Program/Project Manager role and responsibilities, supported IT software and infrastructure related Implementation, managed technical professionals, and provided tools & process training, managing program budget, approving timecards of assigned resources for varies projects, monitoring, driving SLA compliance, customer satisfaction, productivity, and utilization.
• Delivered several IT Infra and non-Infra projects globally for different accounts but not limited to: Siemens Industry, S&P Global, Huntsman, Schlumberger (SLB), ACT, City of San Diego (CoSD), Noridian, Ashland, WTW, WSP, Atos Inhouse projects and many more.
Siemens IT Solutions & Services, Inc., Atlanta (US) (March 2004 – December 2011) Client: Siemens Industry, Alpharetta (GA), USA - Industrial automation, Utility and Energy Sector Role: SAP ERP Techno-Functional Consultant and IT Infrastructure Service Delivery Manager
• Build, Deploy, and Manage Websites, Apps or Processes on AWS Secure, Reliable Network and offered reliable, scalable, and inexpensive cloud computing services. Developed and executed a comprehensive plan for data center migration, resulting in a seamless transition with zero downtime and minimal disruption to business operations.
• Managed the successful migration of a large-scale data center to a cloud-based infrastructure, completing the project ahead of schedule and under budget, resulting in a cost savings of 25%.
• Collaborated with cross-functional teams to analyze the current data center infrastructure, identify areas for improvement, and implement solutions that increased efficiency and reduced downtime by 40%.
• Managed IT and business stakeholder’s expectations and ensured Deployment projects are tracked to deliver the requirements and ROI as mutually agreed up front
• Designed and led the development of a highly scalable B2B commerce platform tailored for industrial applications. Directed product development for an industry-leading online commerce platform, responsible for managing a high transaction volume and enabling key business growth.
• Managed the full lifecycle of the platform’s development, ensuring consistent improvements in performance and user experience over several years.
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• Implemented full life cycle SAP CRM Internet Sales Application project (B2b and B2C) project covering Customer Interaction Center, Account Management, External List Management, Activity, Leads and opportunity Management, Customer interaction tracking, Sales Orders, Billing etc.
• Responsible for Techno-Functional consultant, Business requirements gathering, Scoping, Solution design, CRM and SD module configurations, Middleware configuration for integrations with ECC, Function specifications for enhancing and testing.
• Enhancement of Web UI, additional of customer fields, User authorization, Business roles, setting-up transaction launcher. Global rollouts for multiple countries (USA, Canada & Germany).
• Business Blueprinting, Design workshops and Solution design
• Managed offshore development and post go-live support team based in India
• Worked with SAP solution Manager and Change Request Management
• Led SAP technical team for any custom enhancements for Siemens customer
• Implemented SAP inbuild IPC (Internet Pricing and Configurator) Siemens Information Systems Ltd., Munich (Germany) (June 2003 – February 2004) Client: Siemens Business Services (SBS) - Munich, Germany– Automation Industry Role: SAP CRM Program Manager (Functional and Technical ABAP)
• Implemented SAP CRM (Customer Relationship Management) module functions by centralizing and managing all customer interactions across sales, marketing, and customer service within a single platform, allowing businesses to track leads, opportunities, manage sales pipelines, automate marketing campaigns, provide customer support, and analyze customer data to improve overall customer relationships and drive business growth.
• Maily involved in prototype setup in Munich, Germany (Siemens Headquarters) and let the team of 5.
• Involved in requirements gathering, prototype setup, SAP functional module configurations and led the team of 5 for ABAP development.
Siemens Business Services (SBS) Helsinki (Finland) (August 2000 – May 2003) Client: Posti Group - Helsinki, Finland – Finnish Postal, Parcel, and Logistics industries Role: SAP CRM Functional Consultant and Infrastructure Solution Architect
• Designed and configured SAP CRM ISA B2B/B2C (Internet Sales Application) application (backend and frontend) to manage and execute online sales transactions for both business-to-business (B2B) and business-to-consumer
(B2C) customers through a web-based platform, essentially enabling them to operate a single online store for both types of customers within the SAP CRM system.
• Worked as Functional, Technical as well as Basis consultant. Led the team of 50 onsite as well as offshore.
• Hands-on experience in both SAP ABAP (Backend) and Java (Frontend) development. Siemens Business Services (SBS) Hamburg (Germany) (January 1999 – July 2000) Client: Pepe-TOI Media – Hamburg, Germany – Media Industry Role: Team lead
• Developed a web-based application in IDE (Eclipse) for Media industry based in Germany and India.
• Core team member and solution developed in Java Web Server (Tomcat). Led the team of 15. Education
● Agile Advance Training (Skillsoft) - December 2019
● PMP (Project Management Professional) Certification (PMI) - October 2019
● Master’s in computer application (M.C.A.), D.A.V.V. University, INDIA – May 1998
● Bachelor of Science (B.Sc.) in Computer Science, D.A.V.V. University, INDIA – May 1995 Pradeep Jain
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Tools & Technologies
• SAP: R/3 4.6C and 4.7, CRM 4.0, SAP HANA 2021, NetWeaver, IPC, TREX, Internet Sales, Content Server, Solution Manager etc.
• Application Server: SAP J2EE 6.20 WebAS, SAP NetWeaver’04 and 2004s (J2EE 6.40 WebAS), Jetty, Tomcat Application Server 3.3, MS IIS 5.0, SAP Web Dispatcher
• Java Technology: JDK 1.4.2, JRocKit, J2EE Architecture including JSP, Servlet, Java Beans, EJB, Web Services, Eclipse Java IDE, Jbuilder Java IDE, Jcreator JSP IDE, Dream Weaver2.0 (HTML), Java (BSP, JSP, Servlets, Beans, EJB, RMI, Swing, JDBC), XMl, Struts (using MCOMPAS concept for SAP ISA)
• RDBMS: MS SQL 2000 & 2005, MaxDB / SAPDB, Oracle 8.i, FoxPro 2.5
• OS / Networking: Cisco Switch Service (CSS), ASA Trend FileScan, Windows 2008, Win NT, Win XP, Unix, VMWare, Cloud Computing relevant Architectural Design (Amazon Web Services (AWS))
• Programming Lang: ABAP, Power Builder 6.5, VB 6.0, C, Pascal, COBOL, Assembly
• Project Mgt and Infrastructure Tools: JIRA Integration (Agile) and Proficiency, MS Project, MS Office, MS Visio, Demand Management Tool (PMO), Salesforce (PMO), SNOW (ServiceNOW), Planview, Power BI reporting
• Other Technical Tools: Silk Performer, Ariba, CA Wily Introscope, Win CVS, ERWIN, WFM specific in-house developed Tools to monitor demands, tracking, analytical reporting etc. Skills & Competencies
• Agile/Scrum Methodology Expertise
• SAP and Salesforce customization and integration
• Expertise in data center migration, network security, storage management, and cloud infrastructure
• Scrum Framework Knowledge
• JIRA Proficiency
• Risk Management & Mitigation
• Stakeholder Management
• User Requirement Gathering
• Conflict Resolution
• Project & KPI Tracking
• Cost, Quality, Scope & Delivery Goal Attainment
• Stand-up Facilitation
• Cost Management Strategy
• Team Mentoring & Training
• Process Development & Improvement
• Enhancing Team Communication & Collaboration
• Product Demos for Executives
• Problem Solving & Troubleshooting
• Productivity Improvement & Decision Making
• Agile-Enabling Tool Implementation
• Agile Performance Monitoring & Reporting
• Proficiency in Salesforce CRM
• Service Delivery Management
• End-User Compute Management.
• Client Relationship Management
• Performance Monitoring
• Incident and Problem Management
• Cybersecurity and Security Operations Centers (SOCs) setup
• Asset Inventory Management
• Change Management
• Continuous Improvement
• Team Leadership
Contact this candidate