Information Systems Software Engineer
Resume:
Esteban Aguirre
Houston, Texas
****************@*****.***
linkedin.com/in/esteban-aguirre-151a160
Objective
Seeking a challenging full-time position in the computer information systems field with a forward-thinking company that values dedication, critical thinking, and development expertise.
Education
College of Technology, University of Houston, Houston, Texas
Bachelor in Computer Information Systems May 2019
Computer Information Systems G.P.A: 3.66
Work Experience
Production Software Engineer I
Cerner Corporation May 2022 – Present
Proficient in debugging code and logging JIRA defects to facilitate formal review and approval processes for code changes.
Created various SQL audits to retrieve specific data sets, utilizing SQL scripting to facilitate data cleaning and modification processes, ensuring data accuracy and integrity.
Analyzed and broke down large data sets Imported/Exported to Excel to get pertinent information needed to resolve client issues.
Mentored associates through investigation steps and resolution processes, fostering a collaborative and supportive work environment.
Actively participated in Problem Management meetings, contributing insights to identify root causes and prevent recurring issues.
Collaborated with cross-functional teams to implement effective solutions and enhancements, driving improvements in system performance.
Technical Solution Analyst I
Cerner Corporation July 2019 – May 2022
Conduct troubleshooting investigations on front-end applications by gathering information, employing a range of troubleshooting tools, observing end-user interactions, and testing workflows both internally and externally to swiftly identify and resolve issues.
Utilize backend methods for troubleshooting investigations, including capturing and analyzing log files, querying database tables, updating database fields, and orchestrating server updates/cycling, ensuring comprehensive resolution of technical issues.
Demonstrate strong verbal and written communication skills when interacting with clients and internal stakeholders, ensuring clear and effective exchange of information to facilitate swift issue resolution and enhance collaboration.
Methodically document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle, ensuring comprehensive and organized records are maintained for future reference and continuous improvement.
Effectively prioritize tasks based on severity and urgency, adeptly balancing client requirements and business needs using the Supportal ticketing system and associated tools, ensuring timely resolution of critical issues while meeting service level agreements.
Foster collaboration across teams to ensure seamless coordination and resolution of issues, leveraging collective expertise and resources to address challenges promptly and efficiently.
Skills
Proficient in writing SQL, scripting in SQL to automate tasks, analyzing datasets, monitoring system performance, and debugging Java and C# code
Experienced with Data Models, Healthcare industry and workflows, Microsoft Excel, and Putty SSH terminals
Extensive experience in IT customer service and communication working in a team environment
Strong problem solving and troubleshooting abilities with the ability to prioritize tasks based on impact and severity
Contact this candidate