Customer Service Data Entry

JENNIFER REED

Paducah, KY 270-***-**** **********@*****.***

SUMMARY/PROFILE/OBJECTIVE

I am a goal-oriented, driven, team player looking for a position where I can utilize my skills and experience to become an asset for any company or organization. Throughout my work career, I have gathered a variety of skills and am now able to showcase those acquired talents to provide thorough, efficient work at any level. I’m just looking for my next opportunity to display those acquisitions.

EDUCATION

BSA in Equine/Animal Science - Murray State University, Murray, KY 2007-2012

MS in Agriculture/Animal Health – Murray State University, Murray, KY 2012

SKILLS/QUALIFICATIONS

Adobe Acrobat DC, Administrative, Advocacy, Agriculture, ALICE (database), Animal Husbandry, Biotechnology, Business Management, Catering, Communication Skills, Conflict Resolution, Construction and Blueprints, Cost Point, Customer Service, Data Entry, Development, Design, Dispatch, Document Control, Drafting, Editing, Event Management, Excel, Gimmal Compliance Suite, Leadership, Logistics, Marketing, Microsoft Office, PC Operating Systems, Paper Stream, Personnel Management, Pharmacology, Print Materials, POS, PowerPoint, Pro-Venue, Quality Assurance, Records Management, Reports, Requisitions, Research, Retail, SWOT Analyses, Sales, Somax G3, Transportation (River Towing)

WORK HISTORY

Barge Transfer Services - Ledbetter, KY 11/2023 – 10/2024

Dispatcher

Sent shore tankermen to docks and terminals to discharge or load barges of liquid products, communication with boats re ETAs, and terminals re need for tankermen and/or Dock Person in Charge (DPIC); track hours tankermen work within a given pay period so as to cover minimum pay, but attempt to not exceed maximum weekly pay; tracked vacation time and other time off; assign jobs to tankermen to minimize cost to company.

Phoenix Paper - Wickliffe, KY 03/2023 – 06/2023

Production Order Coordinator

Liaised between the Trimmers and the Winders ensuring that the correct weight of paper and type was being produced to fill orders while striving to avoid over-production; closed out paper runs, notified Logistics, Customer Service and Shipping when individual orders were ready to be shipped; added additional sets to the Winders' orders if shortages were apparent, or if paper did not meet industry standards.

Value Added Solutions, Inc. – Paducah Gaseous Diffusion Plant 03/2015 – 12/2022

Security Escort, Project Support Tech., Document Specialist

Over 6 years of experience in Document Control for Work Control and Planning groups within the Dept. of Energy industry. Maintained a DOE clearance. Experience and expertise include PC skills, interfacing with document authors, proofreading procedures for accuracy, recommending modifications to existing procedures for accuracy, implementing procedures and ensuring their accuracy, utilizing databases, quality checks for work control packages and transmitting records.

St. Vincent de Paul Society – Paducah, KY 05/2014 - 03/2015

Front of house manager

Cashier; security; loss prevention; assisted clientele receiving food, clothing and bill-paying assistance; marketed the store as both a resource for aid, and a worthy recipient for donations.

Merryman House Domestic Crisis Center – Paducah, KY 04/2014 – 01/2015

Advocacy Specialist/Client Care Specialist

Provided immediate advocacy to victims of intimate partner violence by writing Emergency Protective Orders (EPOs), responding to crisis calls, and arranging medical care when necessary; tended to residents’ needs in-shelter by providing security, transportation to and from appointments, and counselling toward a safe and self-reliant life; taught a domestic violence class once a week called “Tending Your Garden”; maintained a chore and shift log; tracked residents’ time participating in life skills classes taught by the “House” cook, maintenance manager, various job skill professionals and me, and notified them of their hours; performed bed checks, and drug and alcohol searches, as needed.

References given upon request.

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