Patient Care Customer Service

KHADAR HASSEN ALI

**** ** ** ****** *****, Apt. 208, Fargo, ND 58103 701-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Adept at fostering positive customer experiences and enhancing patient care, I leveraged my critical-thinking and superior patient care skills at UNICEF to streamline processes and improve outcomes. My proactive approach and ability to collaborate effectively have consistently contributed to teams and organizations, demonstrating a commitment to excellence and professional growth.

SKILLS

• Health and Safety Regulations

• Positive and Pro-Active

• Respectful and Professional

• Excellent Time Management

• Superior Patient and Customer Care

• Critical-Thinker and Problem-Solver

• Teamwork and Collaboration

• Flexible to Diverse Tasks and Environments

WORK HISTORY

Amin store 01/2025-03/2025 Fargo, ND

Cashier

Scanning items and handling transactions

Bagging items and assisting customers

Processing returns or exchanges

Keeping the checkout area clean and organized

Sales Associate / Stocker

Assisting customers with product inquiries

Stocking shelves and rotating inventory

Keeping aisles neat and tidy

Setting up product displays and pricing

Customer Service Representative

Handling returns, refunds, and customer concerns

Operating the service desk

Processing money orders or lottery tickets (depending on location)

Answering phones and assisting with store info

Department Manager

Overseeing a specific department (e.g., electronics, grocery)

Scheduling and supervising associates

Managing inventory and sales targets

Ensuring department is clean and well-stocked

Overnight Stocker

Unloading trucks and sorting merchandise

Restocking shelves and ensuring products are in the right place

Maintaining backroom organization

Cleaning store areas during off-hours

Greeter / Front-End Associate

Welcoming customers

Checking receipts as people exit

Helping with carts or mobility equipment

Monitoring front-end activity for loss prevention

Produce Associate

Stocking fresh fruits and vegetables: Restocking shelves and displays, rotating stock to ensure freshness.

Quality checks: Inspecting produce for ripeness, freshness, and signs of damage or spoilage.

Customer service: Helping customers find specific items, answering questions, and making suggestions.

Cleaning and sanitation: Keeping the area clean and sanitized, including cutting boards, scales, and display cases.

Setting up displays: Creating eye-catching arrangements and following planograms.

Receiving and unloading shipments: Checking produce deliveries for accuracy and quality.

Trimming and prepping: Prepping certain produce (like cutting watermelon or trimming greens) for sale.

Sam’s club 03/2025 – present Fargo, ND

Member Services Associate

Assisting members with account questions and membership signups/renewals

Processing returns and exchanges

Answering phones and resolving member issues

Promoting credit cards or club services

Cashier

Scanning large quantities of bulk items quickly

Bagging or loading items into carts (often without bags)

Processing payments and returns

Providing friendly customer service

3. Stocker / Merchandise Associate

Restocking shelves and organizing pallets

Ensuring product displays are clean and full

Lifting heavy items and moving merchandise

Checking expiration dates and rotating stock

Fresh Departments (Produce, Bakery, Meat, Deli)

Preparing, packaging, and displaying fresh foods

Cleaning and sanitizing work areas

Monitoring freshness and quality

Assisting customers with food questions and special requests

Forklift Operator / Receiving Associate

Unloading trucks and moving pallets with forklifts

Checking deliveries

Organizing backroom inventory

Following safety guidelines

Tire & Battery Center (TBC) Tech

Changing tires, oil, and batteries

Using tools and safety equipment properly

Providing member updates while they shop

Keeping work area clean and safe

Team Leads / Managers

Supervising teams and shifts

Scheduling and training associates

Handling escalated customer issues

Meeting sales and membership goals

Grocery Store Associate, 02/2017 - 10/2024

The Tawakal Grocery Store — Awbare, Ethiopia

•Assisted customers with locating items and answering questions, resulting in a positive shopping experience. Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.

•Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.

•Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.

•Accurately packaged products into boxes by ensuring levels and weights were always consistent.

•Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.

•Developed strong relationships with customers through excellent interpersonal skills, fostering loyalty and repeat business.

•Sealed and labeled boxes with the accurate product information before putting away for storage.

•Contributed to a positive work environment by maintaining a professional demeanor and supporting co-workers in achieving team goals.

•Ensured accurate pricing on all products through diligent price-checking practices while restocking shelves.

•Removed trash, swept, and mopped floors for professional appearance.

•Stocked shelves and organized merchandise displays for easy retrieval.

•Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases. Communicated with customers and staff politely and professionally to uphold store standards.

Health Worker, 08/2016-01/2017

Humanitarian Aid and Civil Protection — Awbare, Ethopia

•Facilitated support groups for individuals coping with various health issues, creating a safe space for shared experiences and mutual encouragement.

•Participated in ongoing professional development opportunities, staying current on best practices in healthcare delivery.

•Enhanced the quality of patient care through effective communication and collaboration with multidisciplinary healthcare teams.

•Worked closely with team members, supervisors, and other departments to maintain work flow and meet all deadlines in advance.

•Developed training materials for new hires in the health worker role, streamlining the onboarding process and improving overall team efficiency.

•Provided timely, accurate charting of patient information for improved continuity of care between providers. Developed individualized care plans for each child based on their unique needs, strengths, and goals for optimal health outcomes.

•Built trust with families to facilitate open communication, enabling early identification of issues impacting child health and wellbeing.

•Maintained detailed documentation of all client interactions according to regulatory requirements.

•Contributed to community outreach efforts targeting underserved populations to increase awareness about available child health services.

Improved child health outcomes by implementing evidence-based interventions and monitoring progress.

Heath Extension Worker, 01/2015 — 03/2015

UNICEF - Save the Children - Awbare, Ethiopia

•Worked fast to complete tasks and meet daily deadlines.

•Followed instructions and procedures to complete assigned tasks.

•Maintained work areas by cleaning and straightening for maximum productivity and safety.

•Cleaned and straightened work areas to maximize productivity and safety.

•Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.

•Participated in ongoing training which contributed to process improvements enhancing patients' experiences and quality of services.

•Managed community awareness of childhood illnesses.

•Used devices to check vital signs including malnutrition.

•Always wore personal protective equipment.

•Inspected production area to verify proper equipment operation.

•Maintained database systems to track and analyze operational data.

•Educated staff on organizational mission and goals to help employees achieve success.

EDUCATION

Associate of Science in Nursing, 01/2011 — 01/2014 Jigjiga Health Science College

LANGUAGES

English, Somali, Amharic

Native or Bilingual

COMPUTER & SOFTWARE SKILLS

•Software Applications — Advanced

•Microsoft Suite (Outlook, Word, Excel, WordPerfect, PowerPoint, OneNote) — Advanced QuickBooks Advanced

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