Incident Response Technical Support
Resume:
Timothy P. Noonan Jr.
Montgomery Village, Maryland
*********@*******.***
PROFESSIONAL SUMMARY
Reliable Network Management and Incident Response engineer (24x7x365) with six years of extensive experience in large enterprise environments. Responsibilities included assisting with resolving business-wide network and systems outages, communicating with technical and non- technical stakeholders, managing issues until resolution, and contributing to saving millions of dollars per year by maximizing system uptime.
SKILLS
• Achieved 99.99% application uptime using Splunk
• Led creation and use of Azure Dashboard
• Examined and monitored applications using Dynatrace
• Resoloved large enterprise issues using Lansweeper
• Maintained a 100% completion rate with Moogsoft
• Monitored and managed large enterprise Network devices using CA Spectrum
• Created and maintained jobs utilizing Rundeck
• Monitored client machines using QRadar
• Familiar with F5 Big IP load balancers.
• Maintained and hosted DNS using Active Directory
• Acquainted with Cisco CP-8811-K9 8811 IP phone
• Versed with Webex enterprise
CURRENT CERTIFICATIONS
• Azure AZ900 (Azure Fundamentals Certification)
• Splunk Core User
WORK HISTORY
Due to a company downsizing I have been looking for work since 8/1/2024. GEICO, Bethesda MD – 6/2018 to 7/2024
Network Incident Response Manager
• Collaborated closely with all levels of management, technical teams, and non-technical teams on all major / serious incidents related to the availability, integrity, and reliability of critical enterprise-level infrastructure.
• Drive the resolution and problem management of large-scale customer impacting incidents as part of a team rotation.
• Coordinated training for new incident managers of the GEICO technology organization as the subject matter expert (SME) for the team. Coached and mentored incident managers on a weekly basis.
• Provides Tier-2 technical support to incident tickets generated by various monitoring and alerting systems, and ran end-user reports utilizing the BMC Remedy / ServiceNow ticketing systems.
• Investigated critical alarms with GLASS dashboards.
• Reviewed, validated, and standardized problem resolution during post-outage review analysis.
• Oversaw change management and scheduled outage requests, and facilitated changes with management processes.
Ourisman Honda Laurel MD – 11/2017 to 6/2018
Automotive Technician
• High-level automotive technician
• Honda certified for electrical diagnostics
Valvoline, Ellicott City MD – 7/2015 to 6/2017
Senior technician
EDUCATION
• Howard County Community College–Cybersecurity and Networking courses 2013-2014
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