Customer Service Project Management

KRISTI LYNN LOE **** Baltimore Rd. NW, Lancaster, OH 43130

765-***-**** *********@*****.*** https://www.linkedin.com/in/kristiloe EXECUTIVE LEADERSHIP STRATEGIC GROWTH ACCOUNT MANAGEMENT_

• Results-oriented executive professional with a proven track record of success from initial concept through project completion.

• Creative visionary with strong leadership skills recognized for fun-loving tactics and strategies.

• Willing and able to go the extra mile while combining passion for marketing with commitment to growing an organization’s bottom line, utilizing strong business analytical skills.

• Highly motivated, positive, and enthusiastic orchestrator with excellent networking, sales forecasting, needs discovery, negotiating, project management, subject matter expertise, and closing abilities.

• Oral and written communication skills among all types of people with a proven ability to research markets to maintain the competitive edge.

• Persistent, determined, and efficient in working with the most challenging accounts, restoring and building relationships, generating win-win outcomes, and creating a positive community image.

• Successfully demonstrate efficient leadership and strong team building with a genuine commitment to gaining and retaining top talent, excelling in customer service, and building strong teams.

• Proven track record of building visibility, recognition, positive market presence, and growth for multiple products and services.

• Professional leader and team player with a diverse range of successful marketing, business, growth, development, and managerial/leadership experience.

• Seeking an Executive Leadership/Account Manager position within an innovative, result-driven company. PROFESSIONAL EXPERIENCE Surge Staffing December 2013 to March 2025

Executive Vice President

Directly responsible for the continued development, profitability, and growth of markets for full-service agency by setting and implementing strategic priorities, sales/service direction, customer service, effectively hiring and developing staff, and continued development of over 200 branches and workforce programs, thousands of clients, and 89 National Accounts, utilizing leadership skills, project management, subject matter expertise, and strong business analysis.

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• Directly responsible for the company’s revenue and National growth, providing detailed and accurate forecasting.

• Grew weekly gross profit from $19K to over $12.5M weekly gross profit.

• Opened over 150 new branches and workforce programs in 26 markets nationwide.

• Hired, developed, and led over 250 Leaders, including 13 Vice Presidents, in 26 markets.

• Developed and implemented strategic plans for developing business and achieving the company’s sales goals.

• Managed the use of budgets, monthly and annual profit and loss statements, and market analysis.

• Managed leadership and teams, sales, operations, and resources to deliver profitable growth.

• Defined and oversaw incentive programs that motivated the sales teams to achieve their sales targets.

• Defined and coordinated sales training programs that enabled staff to exceed their potential, supporting company sales objectives and expectations.

• Exceeded customer expectations and contributed to the highest level of customer satisfaction.

• Established, managed, and grew the National Accounts team, training the team to leverage key customer relationships and trust.

• Attained, managed, and grew 56 high-volume National Accounts.

• Placed infrastructures and systems to support the success of workforce stabilization for Surge clients, utilizing Key Performance Indicators (KPIs) metrics, safety, retention, compliance, and Good Manufacturing Practices.

• Stabilized workforces with customers nationwide by increasing morale, decreasing turnover, and recognizing & rewarding good employees in the manufacturing, logistics, and hospitality industries.

• Championed increasing national SIA ranking from not ranked to ranked #14 top full-service agency in the nation.

• Orchestrated the launch of new customers and accounts, ensuring top talent and skillset in all departments, whether temporary, temporary to hire, direct hire, or a combination of all. KRISTI LYNN LOE __ Page 2 of 2 COMCAST January 2008 to December 2013

National Account Manager

Successfully championed the Comcast Retail Division by strategically planning all aspects of the division from the initial concept through final execution of all phases. Consistently increased sales volume for Comcast and its National Account Partners throughout tenure in this position.

• Spearheaded the creation, launch, and management of the Comcast Retail Division, achieving over $783M in annual sales through effective daily sales tracking, performance audits, and continuous employee training and motivation.

• Built and nurtured strong relationships with key stakeholders, including National Account Partners, Retail Managers, and Sales Associates, ensuring superior customer service and smooth delivery of Comcast products.

• Drove month-over-month sales growth by forecasting demand, implementing targeted store plans, executing in- store events, and rolling out training programs that maximized sales productivity.

• Led the Comcast Retail Division to exceptional performance by establishing best practices, leading by example, and executing creative strategies to enhance the effectiveness of retail teams and drive operational success.

• Created the Comcast Retail Incentive Program for Walmart, Best Buy, and Fry’s Electronics retail associates and Comcast retail customers.

RUTTER COMMUNICATIONS NETWORK, Muncie, Indiana March 2005 to January 2008 Regional Account Manager

Directly managed all facets of client marketing strategies, encompassing networking; client advertising campaigns of radio, print, outdoor, television, and web design advertisements; research and development; proposals; script writing; business analysis; project management; coordination and implementation of commercial production and web designing to effectively promote client and company revenue generation in the Muncie, Indiana and Cumberland Valley, Pennsylvania markets.

• Maintained 100% client satisfaction ratings in the Muncie and Cumberland Valley markets by increasing revenue and market share for high-profile clients.

• Orchestrated grand opening carnival event for high-profile daycare facility, including advertising strategy, market identification, and event planning and implementation, resulting in a 60% market share increase within six months.

• Developed and successfully implemented “Creating-Extraordinary-Outcomes” program to demonstrate appreciation and value to all Rutter Communications Network clients.

• Increased new business revenue by strategic analysis, forecasting, and project management.

• Coordinated and implemented all aspects of client network promotions and projects for added value to clients’ advertising campaigns.

EDUCATION BALL STATE UNIVERSITY, Muncie, Indiana

Bachelor of Science, Business / Marketing / Merchandising AWARDS

• Awarded Surge Staffing Branch Performance Awards, Year-Over-Year Growth Awards, and Highest Gross Profit Awards, 2014-2024.

• Awarded Surge Staffing Diamond Club Award, 2014-2024.

• Awarded Surge Staffing President's Club Awards, 2014-2024.

• Awarded Surge Staffing Employee of the Year Awards, 2019-2024.

• Received Comcast Successful Retail Division Awards for 2009-2013.

• Awarded Comcast National Account Manager of the Year Awards in 2009-2013.

• Received Comcast President's Club Awards for 2009-2013.

• Received Rutter Communications Network Presidents Club Award for 2005-2007.

• Received Rutter Communications Network Creative Design Awards for 2005-2007.

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