EDUCATION
MPHO MACHERU
CUSTOMER SERVICE
CONTACT
**************@*****.***
South, Soweto, 1818
www.bloodlineartink.co.za
SKILLS
Project Management
Computer Literacy
Teamwork
Time Management
Web Development
Effective Communication
Critical Thinking
NALEDI HIGH SCHOOL
Matric Higher Certificate
2008 - 2012
2017 - 2023
ONLINE COURSES
Cognitive Class ai.
RapidMiner
English
Sesotho
LANGUAGES
WORK EXPERIENCE
REFERENCE
PROFILE
I am a professional Customer Service Representative with over 2 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.
****@******.**.**
Senzeni Masitenayane
Phone:
Email :
Senzee T .Enterprise / CEO
******.******@***********.***
Tavano Mbatha
Phone:
Email :
Merchants. /Supervisor
Merchants / Comcast
Sales & Retention Agent
Communication Skills
Problem-Solving Skills
Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives. Handling Billing, technical support, and manage a high-performing to retain customers, fostering a collaborative and results-driven close sales.
Monitor brand consistency across marketing channels and equipment.
Excellent verbal and written communication skills are essential for explaining technical concepts clearly to customers with varying levels of understanding. Being able to convey empathy and understanding while maintaining professionalism is crucial in customer interactions. Ability to analyze complex issues related to billing discrepancies, technical faults, and customer dissatisfaction. Strong problem-solving skills involve identifying root causes, proposing effective solutions, and following through to ensure resolution.
Ability to handle escalated situations or customer complaints diplomatically and effectively. This involves de-escalating tensions, addressing concerns, and finding mutually acceptable solutions. Cisco Networking Academy
Oracle University
Fortinet
Certiprof