Customer Service Project Management

EDUCATION

MPHO MACHERU

CUSTOMER SERVICE

CONTACT

079-***-****

**************@*****.***

*** ****** **,******

South, Soweto, 1818

www.bloodlineartink.co.za

SKILLS

Project Management

Computer Literacy

Teamwork

Time Management

Web Development

Effective Communication

Critical Thinking

NALEDI HIGH SCHOOL

Matric Higher Certificate

2008 - 2012

2017 - 2023

ONLINE COURSES

Cognitive Class ai.

RapidMiner

English

Sesotho

LANGUAGES

WORK EXPERIENCE

REFERENCE

PROFILE

I am a professional Customer Service Representative with over 2 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.

072-***-****

****@******.**.**

Senzeni Masitenayane

Phone:

Email :

Senzee T .Enterprise / CEO

076-***-****

******.******@***********.***

Tavano Mbatha

Phone:

Email :

Merchants. /Supervisor

Merchants / Comcast

Sales & Retention Agent

Communication Skills

Problem-Solving Skills

Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives. Handling Billing, technical support, and manage a high-performing to retain customers, fostering a collaborative and results-driven close sales.

Monitor brand consistency across marketing channels and equipment.

Excellent verbal and written communication skills are essential for explaining technical concepts clearly to customers with varying levels of understanding. Being able to convey empathy and understanding while maintaining professionalism is crucial in customer interactions. Ability to analyze complex issues related to billing discrepancies, technical faults, and customer dissatisfaction. Strong problem-solving skills involve identifying root causes, proposing effective solutions, and following through to ensure resolution.

Ability to handle escalated situations or customer complaints diplomatically and effectively. This involves de-escalating tensions, addressing concerns, and finding mutually acceptable solutions. Cisco Networking Academy

Oracle University

Fortinet

Certiprof

Contact this candidate