Customer Service A

GRETA WILLIAMS

**** * ***** ** • DETROIT *****-**28

313-***-****• **********@*********.***

Summary of Qualifications

•Unique leadership attributes.

•Critical thinker and assertive with problem-solving

•Great communication skills.

Education

University of Phoenix, Phoenix, Arizona Online School November 2009 –2022

Bachelor of Business Science

3.30 BS completed 10/2015

•Business Law Human Resources

•Finance Corporate Finance

•Marketing Accounting 1/2

•Statistics

Professional Experience

Alorica

Customer Service for Wisconsin Unemployment June 2020 – 2024

Assist with claims problems and weekly claims.

Fixes claims for payments.

Report information on income

Waive work searches.

Worked at United Healthcare

Infinity

Sales February 2020- June 2020

Sold a maintenance program for vehicle.

Ensured Maintenance Plan.

Clients received 12 months free.

Sold monthly and yearly.

Kelly Service October 2018 – January 2019

Customer Service Representative

Banking Support for Flagstar Bank answered questions for bank members,

worked with Architect, Partner Care, Salesforce, DNA, and other programs used by Flagstar.

Helped customers with online banking, transfers, and daily questions regarding their accounts.

100 or more calls handles due to Wells Fargo transitioning to Flagstar.

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