Sr. System Engineer RTLS

DAN GINDLESPERGER

***** ***** ****** ** *, Puyallup WA 98374 **************@*******.*** 971-***-**** PROFILE SUMMARY

Versatile IT Engineering professional with over 20 years of progressive experience in enterprise-level system integration, infrastructure upgrades, and application lifecycle support. Proven leadership in managing cross-functional teams, driving real-time location systems (RTLS) implementation, and mentoring new IT leads across complex healthcare environments. Demonstrates strong dedication to customer-centric service delivery, process standardization, and cross-regional collaboration. Adept at reducing ticket volumes through documentation, coaching, and workflow optimization. Skilled in system architecture, application analysis, and large-scale IT deployments. Well- versed in Azure, Active Directory, Unix, SQL, and Microsoft ecosystems. CORE COMPETENCIES

Systems Integration

Application Support

Infrastructure Design

Team Leadership

IT Project Management

Workflow Optimization

Account Provisioning

Ticket Management

Active Directory

Customer Service

Technical Documentation

RTLS Implementation

Cross-Team Collaboration

ServiceNow Operations

Mentorship Coaching

PROFESSIONAL EXPERIENCE

Providence St. Josephs Health – Puyallup, WA 2005 – Present Sr. System Engineer 9 years

Completed enterprise-wide RFP for RTLS standard to control spending and consistency.

Led implementation of RTLS employee duress systems across multiple Providence facilities.

Designed fault-tolerant RTLS infrastructure with layered redundancy for enhanced reliability.

Oversaw project intake, daily work assignments, and SLA compliance across the team.

Enforced customer-first culture focused on proactive ownership and empathy in service.

Coached team on efficient ticket resolution methods to lower total volume significantly.

Built and refined internal team standards to boost consistency and performance outcomes.

Mentored new IT leads with structured transition meetings and role-specific guidance.

Created foundational documentation for integrated application team transitions and updates.

Acted as team escalation point beyond hours to maintain caregiver IT reliability.

Standardized support practices ensuring coverage for critical systems and real-time applications.

Worked directly with cross-functional teams to maintain RTLS upgrades without service impact. Application Analyst II 6 years

Created streamlined workflows to provision user accounts efficiently across applications.

Updated documentation for multiple regions capturing vital undocumented system processes.

Collaborated across teams to support large-scale application rollouts and onboarding.

Designed clear process maps to assist account team with system handoffs.

Developed automation strategy for account creation, reducing manual effort significantly.

Worked closely with regional leads to unify account creation guidelines and standards.

Provided expert-level troubleshooting for user account access and provisioning errors.

Assisted in cross-regional training focused on application onboarding and documentation usage.

Created support guides based on real-world service tickets and repetitive incidents.

Reduced response delays by linking documentation directly within ticketing workflows.

Tested new onboarding applications before enterprise deployment for account compatibility.

Validated automation flows using actual onboarding scenarios to confirm expected outcomes. Account Management Specialist 5 years

Provisioned accounts in critical apps with high accuracy to prevent care disruption.

Created detailed step-by-step documentation for multi-app account provisioning enterprise-wide.

Supported new software rollouts with regional account setup and support documentation.

Integrated Swedish healthcare IT with Providence systems ensuring continuity and security.

Standardized regional practices by establishing collaborative forum across account departments.

Led efforts to implement automation for new hire account generation enterprise-wide.

Focused primarily on managing, securing, and troubleshooting Active Directory entries.

Handled escalated account cases to quickly restore access without patient care impact. IGT Systems – Las Vegas, NV 2000–2005

Project Manager

Managed full installations of IGS, EZ-Pay, DMM, IVS, and Table Touch systems.

Created and maintained project timelines to ensure prompt customer delivery.

Provided detailed cost breakdowns and updates to prevent budget surprises.

Documented each completed project to assist incoming project managers with delivery.

Directed install teams, tracked milestones, and managed vendor collaboration end-to-end. System Engineer

Installed software and hardware in casinos across domestic and international locations.

Diagnosed hardware and software issues often using creative problem-solving approaches.

Maintained project notes and shared install knowledge with technical support team.

Coordinated with clients pre-install to confirm scope, timelines, and expectations.

Tested systems post-installation to ensure functionality and customer satisfaction. The Regent Las Vegas 1999–2000

IS Technician

Created and deployed standard system images using Ghost for entire casino.

Designed operational IT procedures for use by new technical support staff.

Assisted in launching new casino with complete system and network setup. Ganton Micro Computer Rental 1995–1999

IS Technical Project Manager

Started as technician and promoted to trade show IT project manager.

Led technical setup of trade show computer systems across national locations.

Worked directly with event clients to meet their technical configuration needs. EDUCATION

Computer Information Systems/Music Major 1983–1985 Chapman College

CERTIFICATIONS & TRAINING COMPLETED

Azure Administrator – 104

Azure Fundamentals – 900

Microsoft MCP

Microsoft System Administrator

Microsoft SQL

AIX Unix System Administrator

AIX Unix Advanced System Administrator

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