Patient Care Program Coordinator

KAREEMA KING-JOHNSON

Philadelphia, PA/ Houston, TX

************@*****.*** 267-***-****

Objective

Results-driven professional with a background in business administration and communication, committed to improving patient care delivery and operational efficiency. Seeking a leadership role in healthcare operations or communications where I can use over a decade of experience in clinical coordination, emergency services, and team leadership to streamline workflows, enhance stakeholder communication, and support organizational excellence.

Professional Experience

Children’s Hospital of Philadelphia

Program Coordinator – Cardiology Technician: EKG, Holter & Exercise Labs

November 2021 – Present

Perform and manage diagnostic ECG and Holter monitoring tests, ensuring accurate documentation and timely physician reporting.

Communicate complex instructions clearly to patients and families, fostering understanding and procedural compliance.

Collaborate cross-functionally with cardiology, IT, and administrative teams to support seamless data management and operational workflows.

Coordinate quarterly remote monitor enrollments and manage inventory to optimize lab readiness and resource efficiency.

Coordinate staff meetings.

Provide training to new hires.

Coordinate continuous education events for technicians.

Perform quarterly performance evaluations.

Children’s Hospital of Philadelphia

Lead Emergency Transport Communications Specialist

January 2019 – April 2022

• Directed critical care transport communications, overseeing coordination between medical teams, ambulances, and receiving units.

• Facilitated patient transfers, admissions, and bed assignments, reducing delays in care and improving care coordination, and tracked engagement metrics

• Developed and led training programs to elevate team performance and support continuous improvement initiatives.

• Developed and executed internal and external communication strategies.

• Created content for press releases, social media, and marketing materials.

• Managed media relations and supported crisis communication efforts.

• Supported organizational consistency across all channels.

Main Line Health – Lankenau Medical Center

Emergency Room Technician

September 2015 – February 2020

• Provided direct patient support in high-acuity emergency settings, including wound care, EKGs, and life support assistance.

• Collaborated with nursing and physician teams to deliver timely interventions and maintain quality of care.

• Managed supply inventory, maintained clean equipment, and ensured compliance with infection control standards.

Keystone Quality Transport

Emergency Medical Technician & Emergency Dispatcher

January 2013 – December 2018

• Responded to 911 and non-emergency calls, providing pre-hospital emergency medical care and safe transport.

• Operated as an emergency dispatcher, coordinating real-time logistics for ambulance crews and prioritizing response times.

• Delivered high-quality patient care, communicated clearly with hospitals and families, and maintained detailed incident reports.

• Trained new hires on emergency protocols, communication procedures, and medical equipment operation.

Education

Master of Business Administration (MBA)

University of Phoenix

Expected June 2025

• Focus: Business operations, strategic leadership, organizational communication, and healthcare economics.

• Capstone: Strategic growth plan for hospital-based services.

Bachelor of Science – Communication

University of Phoenix

July 2023

• Emphasis on Business Communication, Organizational Behavior, and Strategic Messaging.

• Honors: Dean’s List, 2021–2023.

Emergency Medical Technician Certification

Allstate Career School – Lester, PA

Completed January 2013

• Certified by the Pennsylvania Department of Health

Key Qualifications

Healthcare Communication & Coordination

• Expert in patient education, interdepartmental coordination, and communication across medical and administrative teams.

Leadership & Team Management

• Proven ability to train, mentor, and lead diverse teams in high-stress, fast-paced healthcare environments.

Operational & Analytical Strength

• Skilled in inventory control, process improvement, workflow optimization, and clinical documentation systems.

Customer & Patient-Centered Focus

• Committed to delivering compassionate care and exceptional service to patients, families, and internal stakeholders.

Contact this candidate