Project Manager Management

SHANNON PAUL-PASCAL

Brooklyn, NY *****

347-***-**** *******.************@*****.***

PROFESSIONAL SUMMARY

Project Management — Certified Associate Project Manager with extensive experience in project management, strategic planning, time management, resource allocation, team leadership, negotiation, coordination of people, and financial resources. Familiar with CRM & ERP systems like Sales Force, Lawson, ADP, Workday Adaptive and Atlassian products such as Confluence & Jira Administration — Adept in documentation procedures and cross-functional independencies while using systems (MS Word, Excel, Outlook, Visio, PowerPoint, SPSS & Microsoft Project), with excellent meeting note generation, file management, form design, and AP/AR, while handling a myriad of project components and office tasks in a fast-paced and diverse environment. Communication — Excellent communication, leadership, and interpersonal skills. Exceptional coordinator and collaborator, with the ability to synthesize information effectively while providing actionable solutions to people and virtual teams.

PROFESSIONAL EXPERIENCE

Listrak Inc.

Lititz, PA (Remote)

Technical Project Manager/Release Train Manager

Nov. 2022 - Present

• Lead cross-functional teams in executing complex projects, ensuring adherence to project scope, timelines and budgets

• Develop comprehensive project plans, including work breakdown structures, resource allocation, and risk assessment

• Monitor project progress, identify and resolve issues, and implement corrective actions to keep projects on track

• Conducts regular meetings with stakeholders to provide project updates, addresses concerns, and manages expectations

• Manage project budgets, tracks expenditures, and ensures projects are delivered within approved financial constraints

• Conduct regular stakeholder meetings to communicate progress, gather feedback, and adjust priorities as necessary

• Monitor and assess progress toward objectives and key results (OKRs), mitigating risks and addressing impediments to ensure delivery commitments are met

• Lead and facilitate retrospectives to foster a culture of accountability, identify opportunities for improvement and streamline processes

Visual South Inc.

Huntersville, NC (Contract)

Program Manager

Mar. 2023 – Nov. 2024

• Successfully managed and delivered multiple concurrent programs, ensuring alignment with organizational objects and client requirements.

• Develop program project plans, including scope, objectives, deliverables, timelines, and resource allocation, while maintaining a focus on quality and cost control.

• Lead cross-functional teams, fostering collaboration and enabling effective communication to achieve project milestones and deliverables.

• Monitor program progress, identify potential risks and issues, and implement mitigation plans to ensure project success.

• Coordinate with stakeholders, including clients, vendors, and internal teams, to manage expectations and ensure project requirements are met.

• Drove continuous improvement initiatives, streamlined processes, and implemented best practices to increase efficiency and productivity. Ex: Implemented the company wide rollout of Microsoft Teams as a centralized platform for data management and collaboration

• Monitor program budgets, track expenditures, and provide regular financial reports to senior management

Listrak Inc.

Lititz, PA (Remote)

Project Coordinator

Nov. 2021 - 2022

• Assist the Product team with tracking initiatives and project milestones ~1000 per month via Jira.

• Flag, report and escalate project delays

• Coordinate and schedule key meetings with Product Managers and key stakeholders

• Facilitate monthly Product Council meetings with company c-suite & executive team

• CTO appointed me as the point person to implement & lead weekly check-ins (a scrum of scrums) with 4 teams consisting of product managers, scrum masters, engineers, sr. level directors for a critical project to ensure that it is completed by the expected due date by documenting and addressing roadblocks, raising risks, discussing overlapping deliverables/ dependencies and making key decisions.

The Arthur Project

Bronx, NY (Remote)

Data Management Assistant (Part-time/Contract)

Nov. 2021 – Jan. 2023

• Facilitated the configuration of the program’s client file database system for 3 sites (Apricot by Social Solutions)

• Researched and worked one on one with Executive Director to build electronic mental health assessments, program assessment forms and 12 key data reports to be used annually to articulate program goals and outcomes

• Mass reviewed, cleaned and transferred client data from TAP’s internal excel sheets to the program’s database

• Routinely reviewed program data in the system for accuracy and entered data updates for ~400 clients into systems

• Advised Executive Director of issues related to data and all system discrepancies

• Met with social work graduate candidates to collect and input sensitive background check information into Department of Education database

• Handled all the organization’s administrative needs, including organizing systems for flow of information, ordering employee badges & business cards, processing weekly Amazon orders, granting and revoking access to employee Gmail accounts, reviewing applications, scheduling interviews and sending out offer letters to candidates Children of Promise, NYC

Brooklyn, NY

Mentor Coordinator

June 2021 – Nov. 2021

• Managed mentor program working exclusively with youth affected by incarceration at two sites (Brooklyn & Bronx location) by facilitating 15 weekly life skills workshops for kids aged 6-13 and data entry. As well as shepherded the mentor onboarding process by recruiting, reviewing applications, conducting interviews, processing background/criminal/ reference checks, leading pre-match trainings and assigning mentor placements.

• Rebuilt program infrastructure from the ground up and implemented new processes across both the Brooklyn & Bronx sites

• Restructured mentoring dashboard page and created relevant fields in Salesforce that made it easier to generate key data points to track progress, trends and impact of the program

• Organized, cleaned up duplicates and processed large data sets and performed mass updates and edits to data in Salesforce system

• Through data review, I uncovered that the majority of previous mentors at the Brooklyn site were not up to date with background checks and escalated with HR & ED to rectify

• Recreated and revamped mentor application, webpage & event sign-ups making them electronically accessible that I configured to directly feed into Salesforce streamlining the data management process

• Reviewed and revamped all major program forms such as program pamphlets, consent forms & mentor contracts

• Introduced Microsoft Teams to the company as a huge piece of technology to leverage for meetings and inter-office communications

• Matched 76% of program scholars with mentors

• Exceeded mentor recruitment goal by 16%

Bedford Stuyvesant Restoration Corporation

Brooklyn, NY

Educational Specialist (temp.)

Nov. 2020 - June 2021

• Updated and logged a backlog of 5+ months’ worth of client information into company’s database

• Created and leveraged an internal client tracking master sheet to store & synthesize key data for annual grant report as well as streamline processes

• Recruited and on-boarded clients for Food Handler’s licensing training as well as building maintenance and security training for which 95% of the participants passed the state OSHA exam and obtained their respective licenses

• Built curriculum and presentations as well as facilitated weekly 5hour job readiness trainings for which I increased the average attendance rate by 500%, quarterly Grow w. Google workshops and weekly info sessions

• Weekly data management of client details into Salesforce and company’s internal database system The College Board (Pre-AP Department)

New York, NY

Project Coordinator Junior Project Manager

March 2017- Nov. 2020

• Continuously increased productivity amongst team members, resulting in the job-duty designation of "Budget Owner".

• Served as primary program contact for procurement and oversee/provide requisition processing, operations, analytics & admin support.

• Assisted with handling a $12M budget initiative while supporting the Program Manager & Sr. Project Manager to streamline budget management undertakings.

• Provided budget management and process improvements with the finance department for project/program multi-million dollar budgets.

• Created and productively implement the change management control process while educating executives, contractors, and vendors.

• Built and maintained an intranet for the department to assist with spearheading key monthly projections.

• Coordinated bi-monthly meetings with detailed team agendas to review forecast vs. actual variance computations with team members.

• Orchestrated multi-day meetings, overseeing site selection, catering, materials development, role assignment, and equipment testing.

• Conducted financial/ cost-productive assessments.

• Analyzed monthly budget activities, prepared reports for internal/external review, and assisted in the re-forecasting process as necessary.

• Produced and assisted the team in creating/compiling & analyzing monthly financial reports, projections, and targets in practical formats.

• Prepared invoices for contract parties, collected incoming payments, and post disbursements.

• Managed stakeholder communications by ensuring a smooth flow of information while resolving questions efficiently and accurately. The College Board (Upward Bound Program Department) Washington, DC

Project Associate

Mar. 2015-2017

• Successfully created a tracking database and effectively recovered a total of $50k in lost funds for the program.

• Reviewed all staff time-sheets for accuracy and submitted timecards into the ADP payroll system.

• Planned and directed new associate training while supervising and mentoring associates to enforce customer service procedures.

• Prepared & initiated student, tutor, counselor, and instructional staff correspondence to meet HR/payroll requirements and deadlines.

• Gathered, compiled, synthesized, and entered student data into Dept. of Education database for the annual performance review.

• Assisted with the new program grant writing process while monitoring and managing grant funds on a monthly basis.

• Maintained electronic files & student records, processed registrations, prepared in-house mailings and student stipend reports.

• Processed all contracts, prepared expense reimbursement reports, and made hotel/travel arrangements for staff.

• Coordinated meetings, including staff training, student seminars, conference logistics, and prepared functional meeting materials. EDUCATION

Associate of Project Management Certification (CAPM,PMI) – NYU, Professional Pathways, New York, NY 2019

Bachelors Program in Sociology with a Concentration in Community Development – Howard University, Washington, DC 2013

High School Diploma – Central Islip High School, Central Islip, NY

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