Human Resources Billing Specialist
Resume:
Amanda Dempsey
Loveland, CO *****
**************@*****.***
Professional Summary
Highly personable
Authorized to work in the US for any employer
Work Experience
Retention Specialist/Billing Specialist
Constant Contact-Loveland, CO
May 2022 to Present
• Retain current customer base
• Keeping up on company product
• Accomplish meeting daily/monthly metrics
• Provide first line support for customer base
• Extensive knowledge of billing practices
Customer Solutions Specialist
Rise Broadband-Loveland, CO
September 2019 to April 2022
Customer retention, creating solutions for customers who want to leave the company
• Extensive billing knowledge
• Ability to show empathy and compassion to all customers
• Able to de-escalate any call
Campus Security Supervisor
Allied Universal Security
2017 to 2017
Supervision of 6 Security Officers
● Incorporated Cy cop system to site and followed through with training when needed Security Officer /Administrative Specialist /Scheduler/Site Supervisor Securitas Security Services
2001 to 2013
● Screening applicants and scheduling interviews, meetings, conferences, and travel.
● Conducted interviews and followed through with the hiring process.
● Provided first-line phone support, well versed in problem solving and directing customers.
● Highly qualified in data entry on multiple systems.
● Assisting in Scheduling, Payroll, and Human Resources/Recruiting/training duties.
● Awarded Site Supervisor of the Year 2011.
Education
High school diploma
South Park High School
June 2000
Skills
• Technical Support
• Secured numerous company achievement awards for delivery of exceptional customer service.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Microsoft Office
• Proficient with Microsoft Office Systems.
• Highly personable Customer Service Professional with over 25 years of experience in phone services, access control, administrative functions, scheduling, payroll, Human Resources/Recruiting, and management within the software, security, and military industries.
• Help Desk
• Expertise in resolving escalated customer and employee service issues.
• Software Troubleshooting
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
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