Program Manager Logistics Coordinator
Resume:
Murphy Santana
Jacksonville, FL *****
***********@*****.***
Professional Summary
PROFESSIONAL SUMMARY
Dynamic and detail-oriented Logistics Coordinator with a proven track record at Comtech Telecummunicans. Responsible for enhancing transportation efficiency and lowering cost reduction for CONNUS/ and while in coordination with Trade Compliance Office. Provides accurate consistency of all rules and regulations associated with AS9100. Talented at arranging shipments, negotiating contracts, and working with vendors across the globe. Skilled at problem-solving and identifying cost- saving opportunities to optimize supply chain processes. Proven track record of success developing and implementing innovative solutions, increasing efficiency and customer satisfaction when performing duties of (RMA) Return Merchandise Authorization. With 13 year background in Automotive Sales & Leasing Manager prepared me for Logistics. Self motivated and certified on all Microsoft products such as Excell, Power Point, Word, Office. Very resourceful, motivated and results driven on getting the job done by utilizing multitasking skills as well as an aptitude for technology to address any challenge. Customer-focused professional with a background in cultivating successful partnerships and keeping a focused eye on business opportunities. A Senior Sales Consultant with the know-how to remain calm and poised in pressure-driven situations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Logistics Analyst
Samsung Electronics-Santa Ana, CA
October 2024 to March 2025
• Prepared clear and concise audit reports summarizing findings, recommendations with slide presentation action plans for Executive Management.
• Identified areas of improvement in clients financial processes and provided actionable recommendations
• Verified accuracy of financial records by conducting sample testing on transactions and account balances
• Conducted interviews with key personnel to gain insights into business operations and control systems
• Identified opportunities for cost savings or process improvements through data analysis
• Reviewed company policies and procedures to ensure compliance with regulatory requirements
• Educated clients on proper record-keeping practices during audit engagements
• Mentored junior auditors by providing training on auditing techniques Logistics Coordinator
Comtech Telecommunications Corp.-Orlando, FL
September 2019 to February 2024
Responsible for collecting, interpreting, and analyzing data to provide recommended actions to leadership. Implements and supervises activities to ensure the security, control, and accountability of sensitive inventory.
Controls the efficient flow of goods, services, and information between point of origin through customer placement in order to meet customer requirements. Ensures that customer service and time objectives are achieved within existing financial constraints in order to meet marketing and financial objectives. Ensures the execution and continuous improvement of standard logistics processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions. Builds relationships with strategic customers through logistics initiatives. Integrates learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, industry groups, and professional training to continuously improve competitive position.
Internet Sales Manager
Bill Ray Nissan-Longwood, FL
September 2008 to September 2019
Supervisory Responsibilities:
• Supervise sales associates and assist with hiring and training staff.
• Organize and oversee the schedules and performance of the sales team.
• Conduct timely and constructive performance evaluations.
• Handle employee discipline and termination according to company policy. Duties & Responsibilities:
• Anticipate and establish monthly and annual sales and expense goals, preparing the departmental operating budget.
• Recruit, train, and monitor automotive sales employees, including monitoring commission sheets and payroll.
• Ensure compliance with Federal and State laws related to automotive sales.
• Support sales representatives in setting realistic and aggressive monthly targets, assisting with deal closure and approval.
• Monitor departmental customer satisfaction ratings and ensure follow-up with potential buyers.
• Develop, execute, and supervise a sales control system.
• Provide direction for staffing, performance evaluation, and training to ensure effective sales and service programs.
• Review and analyze customer preference and operational records to focus automotive sales efforts.
• Consult with department heads for advertising services, equipment acquisition, and customer information.
• Engage with prospects to understand their equipment needs and advise on suitable automotive equipment.
• Address retail-related concerns and coordinate with salespeople to close vehicle purchase deals.
• Manage purchasing, appraising, and inventory management.
• Forecast annual dealership sales by estimating total vehicle sales, operating profits, and departmental expenses.
• Conduct scheduled sales training and meetings to plan and implement automotive sales objectives.
• Respond to customer complaints and ensure the highest level of customer satisfaction.
• Perform other duties as assigned.
Leasing Manager
Bill Ray Nissan-Longwood, FL
January 2006 to September 2008
Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone or in person
• Deliver vehicles to clients, vendors and other Nissan dealerships to re allocate inventory.
• Utilized various sources, including cold calling, social media and trade publications to identify new prospective customers
• Collaborated with product managers to successfully execute sales strategies
• Coached personnel on follow-up processes, sales and consultative sales approaches
• Explained key details to customers regarding Safety and technology products to enable educated decisions
• Identified and explained the major features, functions and benefits for products that customers were interested in
• Called on new and existing customers daily be presenting latest (Product or Service) options
• Placed outbound sales calls to prospective leads, using effective communication skills Concrete Foreman/Finisher-PROMOTED
KG Construction-High Springs, FL
June 2001 to September 2006
Responsible for the point of contact between supervisors and construction workers Coordinating daily tasks and creating schedules for workers Managing budget
Supervising and training concrete Masons
Overseeing all activities pertaining to concrete preparation, placement, installation, finishing, and curing Concrete / Tile laborer
Corcraft Products-Albany, NY
July 1999 to January 2001
Onsite assistant to Stone Mason
Responsible for maintaining tools, transporting materials and keeping job site clean Assist Mason in maintaining, repairing, and constructing surfaces and structures made of bricks and stones
Ability to estimate plan, measure, transport, and build Learned and implemented the importance of safety, productivity and critical thinking in on site facility Education
Associate's degree in Communications
Valencia College - Orlando, FL
January 1995 to April 1997
High school or equivalent in General
Boone High School - Orlando, FL
September 1990 to June 1994
Skills
• Customer service (10+ years)
• AS9100
• Warehouse Experience (10+ years)
• Contract Negotiation
• Logistics Management (5 years)
• Shipping & Receiving (5 years)
• Identity & Access Management (10+ years)
• System Administration
• Sales Support
• Outbound Sales
Certifications and Licenses
49CFR/ IATA DGR
August 2022 to August 2024
ITAR
49CFR
DOT HAZMAT TRANSPORTATION IATA
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