Customer Service Entry Level
Resume:
Jamie Romero
Work From Home - Full Time
New Iberia, LA 70563
*********@*****.***
Looking for an entry level or training provided work from home position where I can utilize my customer service, sales, support skills and gain industry specific skills to achieve challenging tasks. Available to begin immediately.
Authorized to work in the US for any employer
Work Experience
Office Assistant (Temporary)
Edie B. Pourciau, NP-New Iberia, LA
March 2024 to April 2024
• Assisted in the verification of insurance coverage and obtained pre-authorizations as needed
• Maintained confidentiality of patient information in compliance with HIPAA regulations
• Scheduled follow-up appointments for patients based on provider recommendations
• Ensured accuracy of billing information by verifying insurance details and updating patient records accordingly
Healthcare Call Center Advocate - Work From Home
Conduent-New Iberia, LA
August 2022 to November 2022
• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
• Maintained accurate member records and updated information as needed
• Managed high call volumes while maintaining quality standards for customer interactions
• Participated in training sessions to stay up to date on company policies, procedures, and industry regulations
• Maintained confidentiality of sensitive member information according to established privacy guidelines
• Utilized CRM software to track member interactions, update profiles, and document relevant information
Veterans Administration Billing Coordinator
Leading Health Care of LA. Inc-Lafayette, LA
August 2021 to October 2021
• Managed and processed billing for a high-volume client base, ensuring accuracy and timeliness
• Reviewed invoices for discrepancies or errors, resolving issues to ensure prompt payment
• Collaborated with cross-functional teams to gather necessary documentation and information for billing purposes
• Maintained up-to-date knowledge of industry regulations and compliance requirements related to billing practices
• Coordinated with internal departments to resolve any disputes or discrepancies related to invoicing or payment terms
• Investigated and resolved billing disputes or discrepancies in a timely manner
• Maintained confidentiality of sensitive financial information during all billing processes
• Managed electronic filing system for invoices, ensuring easy retrieval of past records when needed Operations Supervisor
Hampton by Hilton-New Iberia, LA
February 2015 to March 2020
• Assisted in overseeing daily operations of a XX-room hotel, ensuring smooth and efficient functioning
• Managed front desk operations, including check-in/check-out procedures, reservations, and guest inquiries
• Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel premises
• Conducted regular inspections of rooms and public areas to ensure compliance with quality standards
• Handled guest complaints or issues promptly and effectively, resolving conflicts to ensure customer satisfaction
• Collaborated with maintenance team to address any facility-related issues or repairs in a timely manner
• Participated in staff meetings to communicate updates on policies, procedures, and upcoming events or promotions
• Coordinated with event planners for conferences or special events held at the hotel, ensuring seamless execution of logistics
• Increased employee satisfaction by implementing recognition programs and fostering a positive work environment
• Demonstrated strong problem-solving skills by resolving complex guest issues related to billing discrepancies or service complaints
• Served as a point of contact for VIP guests, attending to their unique requests or preferences during their stay
• Collaborated with the hotel manager to develop and implement strategies for improving guest satisfaction
Planned Career Break
Full Time MOM-New Iberia, LA
May 2007 to February 2015
An intentional pause to focus on full-time care giving of my children. In addition, volunteered time helping teachers monitor students in classroom as well as clerical duties. Organized and chaperoned field trips with other parents. Attended sporting events and worked in concession stands as needed. Participated in fundraising events and transported dance and cheer teams to local and state competitions. Involved in planning and organizing a variety of events and fundraisers leading to the high school graduation and senior trips of both my children. Returned to work in a different industry with no experience but with an excitement and eagerness to learn and excel in new skills. Office Manager
Angel Rentals, Inc.-New Iberia, LA
July 1987 to May 2007
• Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
• Maintained accurate records of vendor invoices, purchase orders, and payment details for auditing purposes
• Generated financial reports using accounting software such as QuickBooks or SAP for management review
• Processed payroll on a bi-weekly basis, ensuring accurate and timely payment
• Maintained employee records in the payroll system, including new hires, terminations, and changes to salary or benefits
• Verified timecards and attendance records to calculate hours worked and ensure compliance with company policies
Education
Industry Specific Courses and Certifications in Hospitality Industry HILTON WORLDWIDE UNIVERSITY - New Iberia, LA
January 2015 to March 2020
Skills
• Accounts Payable
• Accounting
• Human Resources
• Microsoft Office Software Programs
• Management
• Administrative Experience
• Office Management
• Operations Management
• Microsoft Excel
• Data entry
• 10 key calculator
• Microsoft Word
• Customer service
• Hotel experience
• Inside sales (3 years)
• Customer support (5 years)
• Customer service
• Windows
• Remote access software
• Accounts receivable
• Salesforce
• Guest relations
• Citrix
• CRM software
• Typing
• Account management
• Front desk
• Clerical experience
• HIPAA
• Hotel experience
• Wiki systems
• VPN
• Research
• Sales
• Hospitality
• Inside sales
• IVR
• Guest services
• VoIP
• Group Reservations
• Guest room assignments ( Individual and Groups)
• OnQ
• Ethernet
• Front desk management
• Schedule management
• Call center
• Phone etiquette
• Data entry
• Administrative experience
• Communication skills
• Management
• Computer skills
• Negotiation
• Microsoft Word
• Microsoft Excel
• Accounting
• Medical collection
• Microsoft Office
• Microsoft Outlook
• Organizational skills
• Time management
• Documentation review
• Databases
• Operations management
• Information security
• Scripting
• EMR systems
• Customer support
• Analysis skills
• Culinary experience
• Food industry
• Computer literacy
• Office management
• Supervising experience
• Sales support
• Contracts
• Search engines
Assessments
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Currently available to complete all tasks required for the hiring and onboarding process. Seeking to train and acquire valuable skills and experience in a dynamic new industry. Thank you in advance for considering my application.
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