Administrative Assistant Customer Service
Resume:
VICTORIA
TRICOZZI
****.********@*****.***
** ****** **, ******, ** 12202
Bold Profile
Seasoned administrative professional with over 10 years of office experience, skilled in clerical functions, seeking a new opportunity to work with people. Currently employed in the custodial field as a way to re-enter the workforce after a personal hiatus, now eager to transition back into an office environment.
PROFESSIONAL SUMMARY
SKILLS
• Strong Customer Service Skills
• Great with people
• Sales Experience
• Exceptional English and grammar
• Effective Communicator
• Articulate writer
• Proficient in Document Formatting
• Experienced in Contract writing
• Experience as a Confidential Secretary
• Maintains highly-sensitive information
• Administrative experience
• IT Competency, troubleshooting
• Highly organized
• Excellent multitasker
Mildred Elley - School of Business &
Technology
Albany, NY • 09/2008
Paralegal Certificate: Paralegal Studies,
Legal Research & Writing
State University of New York At Albany
Albany, NY • 05/2007
Bachelor of Arts: Criminal Justice, Law &
Legal Studies
Minors: Psychology, Political Science
Northeastern University - School of Criminal
Justice
Boston, MA • 05/2003
Criminal Justice & Law
EDUCATION
• Double Minor in English & Journalism
Transferred to SUNY Albany to complete
complex Criminal Justice degree program
•
Paralegal Certificate
CERTIFICATIONS
Green Facility Solution - Janitorial Cleaner
Albany, NY • 06/2023 - Current
NYS Department of Health - Administrative Aide, Grade 13 Albany, NY, USA • 01/2016 - 06/2018
New York State Education Department (NYSED) - Information Technology Assistant, Grade 9
Albany, NY, USA • 07/2015 - 01/2016
NYS Department of Taxation & Finance - Keyboard Specialist 1, Grade 6 Albany, NY, USA • 03/2009 - 07/2015
WORK HISTORY
Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
•
Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
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• Served as purchasing secretary overseeing administrative tasks
• Recorded transactions and expenditures to maintain updated financial records.
• Ensured purchase record compliance with NYS Finance Law.
• Created digital forms utilized by entire Division staff.
• Drafted emails, memos, and business letters for management.
• Handled diverse administrative duties for the ITS Division.
• Conducted general office tasks ensuring smooth operations.
• Acted as primary point of contact between department heads and executives. Managed all arrangements related to conferences including lodging, flights, and local transportation.
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• Processed employee time sheets by submission to accounting for payroll.
• Reviewed and shortlisted resumes.
Operated and maintained high-volume equipment to support department-wide output.
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• Created technical documents and user manuals.
Provided secretarial and administrative support for Audit Group 3 and its 40 employees.
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Answered phones, distributed mail, typed letters, memos and meeting notes, maintained calendars, reserved conference rooms, coordinated and scheduled meetings and made travel arrangements.
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Ordered supplies and maintained inventory records, reported and resolved all maintenance issues with OGS.
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Acted as the Confidential Secretary for the Audit Group Manager, addressing, updating and maintaining confidential records of both employee and taxpayer information in accordance with FOIL and its confidentiality requirements.
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Maintained performance evaluations for all employees working Audit Group 3, ensuring that each was completed adequately and timely; maintained confidentiality of sensitive employee issues.
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