Customer Service, Spanish Translator, Logistics Coordinator,Data entry
Resume:
David Emmanuel Pandy Bodden
Professional Summary
Bilingual (English-Spanish) customer service professional with experience in translation, call center operations, and client support. Known for adaptability, teamwork, and a respectful, positive attitude. Eager to learn and grow within a dynamic and customer-focused environment.
Skills
Fluent in English and Spanish (100% Bilingual)
Strong communication and interpersonal skills
Fast learner with excellent adaptability
Proficient in computer programs and basic office software
Team-oriented with a professional work ethic
Professional Experience
Cowan Systems
Appointment Setter – Logistics Services
La Ceiba, Honduras
Scheduled appointments with potential clients for trucking and freight logistics services.
Reached out to leads via phone and email to introduce Cowan’s transportation solutions.
Collected and recorded detailed customer information to support the sales and dispatch teams.
Maintained a high level of professionalism while communicating with logistics managers and business owners.
Contributed to expanding the company’s client base through consistent outreach and follow-up.
Caribbean Contact Center
Customer Service Representative
La Ceiba, Honduras
Delivered quality support to customers in a fast-paced call center environment.
Handled inquiries, complaints, and service requests with professionalism and efficiency.
Maintained high customer satisfaction ratings by providing friendly and knowledgeable assistance.
Worldwide Contact Center
Customer Service Agent
La Ceiba, Honduras
Assisted clients with product and service information, billing issues, and general concerns.
Maintained detailed call logs and case resolutions, supporting internal reporting efforts.
Contacts and Services Call Center
Customer Service Agent
La Ceiba, Honduras
Managed both inbound and outbound calls, ensuring clear and effective communication.
Collaborated with team members to achieve performance targets and service goals.
Sugar Creek
English Translator
La Ceiba, Honduras
Translated documents and verbal communication between English and Spanish.
Supported clear communication between English-speaking staff and Spanish-speaking clients.
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