Customer Service Call Center

ROZERTA HILL

**** ******* ***** *** #** Tampa, FL 33612 813-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Organized and well-rounded professional backed by cross-functional health insurance, customer service, and call center experience. Accustomed to working in environments where accuracy and accountability are essential. Follows policies, procedures and guidelines to ensure consistent quality. Uncompromising integrity and work ethic.

oMicrosoft Office Suite / MS Excel; MS Word; MS PowerPoint.

oStrong verbal, written and interpersonal communication skills.

oTeam player who performs at high levels of productivity in fast-paced environments.

oBuilds trust and respect by consistently meeting and exceeding expectations.

oCPR, AED, and First Aid Certification.

KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers

Medical Billing Medical Office Medical Administrative Patient Registration Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology Third Party Payers

Medical Records Management for the Billing Specialist HIPAA Compliance

EDUCATION

Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Office and Billing Specialist, 2019

PROFESSIONAL EXPERIENCE

Concentrix – Tampa, FL 02/2021 – 04/2021

Customer Service Representative – Call Center

oReceived inbound calls, asked and answered questions, and provided information for Spectrum Mobile customers.

oTook payments, ordered replacement phones, and documented calls using a company specific software program.

oProvided quality service to customers and followed established policies and procedures.

Teleperformance – Tampa, FL 06/2019 – 08/2019

Customer Service Representative – Remote Call Center

oInteracted with customers via inbound calls to provide assistance with Medicaid applications.

oUpdated Medicaid information, helped patients locate providers, and ordered patient medications.

oEntered customer data, payed close attention to detail, and upheld guidelines to assure confidentiality.

Ultimate Medical Academy – Tampa, FL 01/2018 – 03/2019

Full Time Student

oRemained self-directed, motivated, and accountable for personal actions.

oCame prepared for class and completed assignments on time.

oNavigated new technology, utilized available resources, and set realistic expectations.

University of South Florida – Tampa, FL 04/2017 – 01/2018

Custodian

oKept facilities in clean and orderly condition.

oManaged time and priorities to ensure duties were completed within established timelines.

oAdhered to prescribed cleaning and security techniques and practices.

oActed in a polite and professional manner when approached by clients to answer questions.

LGC Hospitality Recruiter – Tampa, FL 08/2016 – 02/2017

Cashier / Customer Service

oProcessed transactions, accepted payments, and provided prompt, courteous customer service.

oWorked as part of a team and interacted with diverse customers and staff members.

oFollowed all policies as they related to customer confidentiality.

Walmart Department Store – Brandon, FL 03/2014 – 05/2016

Retail Cashier / Customer Service / Team Leader

oProcessed transactions, collected payments, operated cash register, and answered phones.

oGreeted customers, and answered questions regarding services and products.

oHelped locate products, checked prices on merchandise, and stocked and organized shelves and displays.

oWorked as a team member and provided assistance when needed.

oComfortable working in fast-paced environment with diverse customers and staff members.

oProvided guidance to members of the team.

ADDITIONAL EXPERIENCE

Prior relevant experience includes work as a Caregiver at Palm Garden Nursing Home

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