Data Entry Customer Service
Resume:
Mary Shetterly
Jacksboro, TN ***** 423-***-**** **************@*****.***
Objective
I am a multifaceted employee seeking employment that will allow me to utilize my strengths in data entry and analysis, insurance customer service, manufacturing, and stewardship compliance. I have experience in a variety of industries as well as production experience in a variety of environments. My ideal position would allow me to also use my education, life experience and my production skills to achieve my goal of being a valued team player.
Skills
●Data entry
●Data Reporting skills
●Documentation abilities
●Exceptional organizational skills
●Microsoft applications skills
●People skills
●Excellent customer support skills
●Project Management
●Insurance policy Support
●Production procedures
●Materials organization
●Schedule coordination
●Employee training
●Professional phone etiquette
●PPI trained.
●Processing Orders
●Trained Facilitator
Relevant Work
Cycle Counter/Assembly
Eagle Bend Mfg. Inc. – Clinton, Tennessee
Complete numerous daily cycle counts of products, components and raw materials
Locate missing or mislabeled products, provided reports on all inventory transactions made
Assist shop floor in reporting production, scrap, and inventory imbalance
Assist employees with inventory issues
Conduct quality assurance inspections on finished components and determined any unnoticed issues
Strictly follow all safety measures and protocols
Identify machinery malfunctions by performing troubleshooting tasks
Complete such tasks as boxing, labeling, and moving items, which enabled production line to continue efficient operations
Work closely with others in collaborative settings to maintain line productivity
Assist quality assurance by visually inspecting items and removing defective parts
Use established assembly instructions to complete jobs quickly, accurately and with zero errors
Keep work area clean, neat, and organized to prevent accidents, mishaps and misplaced tools
Operations Manager
Dirt Road Recovery, LLC
Data Entry/Analysis
Bookkeeping
Human Resources
Compliance Procedures
Purchasing
Invoicing
MRO/Purchasing
George’s Prepared Foods/ Caryville, Tennessee
Shipping & Receiving
Created Purchases Orders
Processed Work Orders
Performed regular cycle counts to ensure inventory levels
Customer Service Representative
Sitel/USAA
Remote Work From Home Position
Answer inbound calls
Update member profiles in the customer database as required
Help customers determine if they have the right policy by understanding the policy details and matching those with customer needs
Maintain a professional and courteous rapport with members, de-escalating as needed
Maintain HIPPA protocol to protect PHI
Customer Service Representative
Nexrep/Teladoc
Remote Work from Home Position
Answer inbound calls
Update member profiles
Schedule virtual medical visits while observing and maintaining insurance protocols
Maintain a professional and courteous rapport with members, de-escalating as needed
Maintain HIPPA protocol to protect PHI
Customer Service Representative
Agero Blountville, Tennessee
Remote Work From Home Position
Answer inbound calls to provide excellent customer service
Make outbound calls to clients, vendors and customers
Update case information as needed to provide accurate record keeping
Provide empathy and accurate information to de-escalate sensitive situations
Cycle Counter- 2010-2020
Eagle Bend Mfg. Inc. – Clinton, Tennessee
Completed numerous daily cycle counts of products, components and raw materials
Located missing or mislabeled products, provided reports on all inventory transactions made
Assisted shop floor in reporting production, scrap, and inventory imbalance
Assisted employees with inventory issues
Conducted quality assurance inspections on finished components and determined any unnoticed issues
Strictly followed all safety measures and protocols
Identified machinery malfunctions by performing troubleshooting tasks
Completed such tasks as boxing, labeling, and moving items, which enabled production line to continue efficient operations
Worked closely with others in collaborative settings to maintain line productivity
Assisted quality assurance by visually inspecting items and removing defect parts
Used established assembly instructions to complete jobs quickly, accurately and with zero errors
Kept work area clean, neat, and organized to prevent accidents, mishaps and misplaced tools
Sewing Machine Operator
Levi Strauss- Powell, Tennessee
Trained sewing machine operator and trainer in various operations
Accurately followed quality guidelines to ensure top notch product
Trained in the Just in Time manufacturing process
Shipping and Receiving
Production Counts
Team Lead that filled in for other employees to ensure production ran smoothly
Education
Associate of Applied Science: Contemporary Management
Roane State Community College - Harriman, TN
Accomplishments
●Successful in assisting in new business startup
●Competent data entry and analysis to structure business plans and development
●Maintain a high-quality standard while conducting the required quantity of calls
●Documented and help guide employees through proper procedure with management involvement
●Organized Appreciation Dinner
●Organized fund raisers to support local charity
●Plan, organize and distribute uniforms to over one thousand employees
●Facilitate and set up training modules for Committee Members
●Plan and organize Committee meetings
●Problem solving to ensure accurate labeling of materials
Contact this candidate