Change Management Security Analyst

SARAH DARKO

* ***** **** *****, ******, MT ***** ***********@*****.*** 406-***-**** LinkedIn: Sarah Darko EXECUTIVE SUMMARY

Change Management and Legal Operations Professional with over 20 years of progressive experience in software change control, cross-functional release planning, compliance coordination, and legal administration. Adept at streamlining workflows, ensuring audit readiness, leading CAB meetings, and improving internal processes. Known for building cross-departmental collaboration, delivering process integrity, and maintaining regulatory alignment across both software and legal sectors. CORE SKILLS

Change & Release Management CAB Facilitation & Governance Risk Analysis & Impact Mitigation Audit & Regulatory Compliance Stakeholder Communication Process Documentation & Training KEY ACHIEVEMENTS

• Facilitated over 3,000 change requests and software releases across development, QA, and production environments with an error rate of less than one per hundred.

• Led implementation of a quarterly audit framework for production installs, achieving full compliance for five consecutive years.

• Developed and delivered change management onboarding modules, improving staff readiness and internal adoption rates.

• Streamlined CAB meeting structure, reducing RFC backlog and decision time through a pre-review process.

• Standardized post-release review practices, increasing deployment success across business units.

• Commended by executive leadership for proactive change governance during high-visibility client deployments. PROFESSIONAL EXPERIENCE

Change Manager

Zoot Enterprises, Inc. Bozeman, MT April 2014 – April 2025

• Managed end-to-end change management lifecycle across dev, QA, test, and production environments.

• Lead CAB meetings and approved Requests for Change (RFCs), ensuring documentation accuracy and business alignment.

• Monitored segregation of duties and escalated non-compliance risks, maintaining audit readiness across all releases.

• Oversaw release scheduling, install metrics, client maintenance notifications, and escrow deposits.

• Trained staff and cross-functional backups on change control processes, system requirements, and release readiness.

• Drove continual improvement initiatives to align with evolving company needs and reduced system downtime. Legal Assistant / Office Administrator

Schraudner & Hillier, PLLC Bozeman, MT April 2009 – April 2014

• Managed attorney schedules, client meetings, and mediation planning across multiple case types.

• Drafted legal documents and coordinated notary services for estate planning and litigation needs.

• Oversaw billing and accounts receivable/payable; processed tax payments and maintained financial records.

• Ensured timely document preparation for discovery and court filings; maintained organized filing systems. Office Administrator

Price Rite Medical Equipment Bozeman, MT June 2007 – January 2009

• Processed equipment orders, verified patient prescriptions, and maintained client communications.

• Supported invoicing, scheduling, and day-to-day front desk tasks for a fast-paced medical equipment provider. Bookkeeper / Legal Assistant

Cok Kinzler, PLLP Bozeman, MT June 2001 – June 2007

• Managed full-cycle bookkeeping, payroll, and vendor payments for a multi-attorney legal practice.

• Assisted with legal research, prepared filings, and supported client intake and document management.

• Coordinated office events and managed relationships with financial institutions. EDUCATION

Bachelor of Science in Family & Consumer Sciences

Minor: Business Administration

Montana State University 2000-2004

CERTIFICATIONS

ITIL Foundations Certification – April 2022

ADDITIONAL TOOLS & SYSTEMS

JIRA • Outlook • Lotus • MatterMost • HipChat • eazyBI • Microsoft Office Suite • QuickBooks Pro • TIMS • TABS • Abacus • Rocketmatter • Macintosh OS • Confluence

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