Clerical associate level 3

FARRAH

EDWARDS

***- ***-****

**************@*****.***

Brooklyn, NY 11203

CONTACT

SKILLS

• Efficient in time management

• Multitasking

• Detail oriented

• Excellent communication

• Teamwork skills

Ability to lift, carry and move heavy

objects

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• Dependable

• Punctual

• Eager to learn

• Positive attitude

• Documentation and reporting

• Employee training

• Onboarding

• Mentoring

• Coaching new staff

• Payroll processing

Highly efficient and detail oriented professional with experience in both supervisory and clerical roles. Proven ability to manage front operations, oversee staff, and ensure high levels of guest satisfaction in fast past environments. Known for strong communication, multitasking and problem-solving, with a commitment to delivering smooth, efficient service and a welcoming guest experience. Demonstrates the I.C.A.R.E. values in all professional interactions.

PROFESSIONAL SUMMARY

Clerical Associate

Queens Hospital Center, Jamaica, New York

Supervisor

A.Y.S.N Restaurant and Grill, Brooklyn, New York

EXPERIENCE

June 2009 - Present

Provided superior customer service by responding to inquiries in an efficient manner.

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Developed effective communication strategies with clients via phone or email in a timely fashion.

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Performed daily administrative tasks including mailing, faxing, photocopying and

• scanning documents.

Maintained composure in dealing with conditions of urgency and in pressure situations.

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Participated in team meetings, providing input and suggestions on organizational practices.

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• Registering pediatric and adult patients with accurate information

• Admitting patients to the units and collecting copayments

• Arranging transportation for patients via livery and ambulance

• Documenting and safeguarding patients property

Entering information into client database while ensuring confidentiality of records are maintained

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January 2021 - December 2024

• Supervised front operations and supported daily service flow

• Assisted with staff scheduling, timekeeping, and payroll processing Trained and mentored new staff on customer service standards, safety protocols, and restaurant procedures

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Collaborated with kitchen staff and management to streamline service, reduce wait times and improve overall accuracy

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• Delegated shift responsibilities and monitored team performance

• Resolve guest and delivery issues professionally and efficiently Bachelor of Science (B.S.) in Law and Paralegal Studies New York City College of Technology, Brooklyn

EDUCATION

January 2005

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