Real Estate Customer Service

Brenna K Butler

*** * ********** ***, ********, FL 34236

941-***-**** ****************@*****.***

Summary:

Dynamic and results-oriented professional with diverse experience in customer service, retail, administrative support, and real estate. Proficient in QuickBooks, Excel, and DocuSign, with strong computer skills, including Microsoft Office Suite. Experienced in managing luxury real estate listings, vacation rentals, and executive operations. Licensed Real Estate Agent with a continuous learning mindset, passionate about professional growth. Florida native with vast knowledge of Sarasota, St. Pete, Tampa, Orlando, Ft. Myers, and the East Coast of Florida, enhancing the ability to serve clients effectively in these competitive real estate markets. Adaptable to change and thrives in fast-paced environments. Strong background in customer relationship building, customer satisfaction, and marketing. Excellent communication skills, great attention to detail, and skilled in market research. Proven project management skills with the ability to handle multiple projects simultaneously while maintaining efficiency and organization. Hungry to be successful and determined to excel in every endeavor. Curious and eager to expand knowledge in the commercial real estate sector, with a strong desire to gain experience and insights in that field. Open and willing to take on job opportunities that involve travel. Experienced in both remote and in-person positions and have excelled in both environments.

Education:

Bachelor of Science in Psychology & Bachelor in Business Administration University of South Florida (USF)

Work Experience:

Real Estate Agent

Keller Williams on the Water, Sarasota, FL

2021 - Present

Coordinated showings, open houses, and client meetings. Utilized strong interpersonal skills to build relationships with clients and stakeholders. Leveraged deep knowledge of Sarasota, St. Pete, Tampa, Orlando, and Ft. Myers to provide valuable insights to clients.

Successfully represented clients in buying, selling, and renting properties. Utilized psychology background to understand clients' needs and preferences. Leveraged business acumen to negotiate deals and manage transactions effectively. Provided expert guidance on the real estate market, enhancing client satisfaction. Managed vacation rentals, ensuring high client satisfaction and smooth operations. Licensed Real Estate Agent with an interest in obtaining a CAM (Community Association Manager) license.

Actively participates in real estate seminars and classes to stay up to date with trends and the current market.

Luxury Property Advisor

High-End Vacation Rental Company

Specialized in advising clients on high-end vacation rental investments. Provided insights into market trends and luxury property opportunities. Managed and optimized vacation rental portfolios for maximum profitability. Developed strong client relationships, ensuring exceptional customer satisfaction. Administrative Assistant & Luxury Real Estate/Vacation Rental Assistant Birdie King and Signature Tumblers, Sarasota, FL Siesta Key Beach, Sarasota, FL Managed administrative tasks for both companies, including scheduling, correspondence, and record-keeping.

Proficient in QuickBooks, Excel, and DocuSign for financial management and data analysis. Provided exceptional customer service and maintained strong client relationships. Familiar with both B2B sales, communication, and client-to-business interactions. Handled invoices and maintained email proficiency in a fast-paced environment. Assisted luxury realtor in managing luxury listings and vacation rentals, primarily on Siesta Key. Executive Assistant & Director of Operations

Sarasota, FL

Directed daily operations, overseeing administrative and logistical functions. Ensured smooth workflow and high efficiency within the office environment. Provided support in strategic planning, project management, and execution. Strengthened customer relationships and improved client satisfaction. Server/Hospitality Service

Sarasota, FL

Provided excellent customer service in upscale and sports bar environments, honing interpersonal and problem-solving skills.

Applied knowledge of human behavior and communication to enhance customer experiences. Retail Associate

Sarasota, FL

Worked in retail, gaining a comprehensive understanding of consumer behavior and sales techniques.

Developed strong communication and customer service skills, essential for building relationships with clients in real estate.

Skills:

Proficient in QuickBooks, Excel, DocuSign, and Microsoft Office Suite. Strong customer relationship building and customer satisfaction focus. Adaptable to change and fast-paced environments.

Continuous learning mindset with excellent communication skills. Marketing background and experience.

Great attention to detail and market research skills. Project management expertise, including multitasking and overseeing multiple projects efficiently. Extensive knowledge of Sarasota, St. Pete, Tampa, Orlando, Ft. Myers, and the East Coast of Florida real estate markets.

Curious and eager to expand knowledge in the commercial real estate sector. Willing and open to job opportunities that involve travel. Experienced in both remote and in-person positions and have excelled in both environments. Awards and Honors:

Former bikini bodybuilding competitor, demonstrating drive and persistence. Two 4-year varsity letters in Track and Cross Country. Two bachelor's degrees from the University of South Florida. References:

Available upon request.

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