Project Management It

PROFESSIONAL SUMMARY

Highly skilled IT professional with an extensive background in Project Management, Vendor management, Stakeholder Management, grant management, budget management, funding, documentation and end-user training. Extensive experience in planning and delivery of programs/projects using SDLC methodologies, frameworks and tools – Scrum (Agile), Waterfall, customized and hybrid (Agile/Waterfall) across various enterprise level and Business unit release schedules

SKILLS

Requirements Gathering/Management, Risk Assessment and Mitigation, Process Modeling/Design, Budgeting and Financial Reporting, Project Management Office (PMO) Creation, Stakeholder Relationships, Microsoft Project, Blueprint, Team Foundation Server (TFS), LEAN, SCRUM, JIRA, Rational Team Concert (RTC), (RDNG), SAFe, AGILE, Joint Application Design (JAD)

PROFESSIONAL EXPERIENCE

IT Project Manager-Contractor

GDH Government Services, LLC

State of Alabama Office of Information Technology

Dec 30, 2024- Current

Role, responsibilities and duties used by various agencies throughout the state.

Responsible for major project development and management in large agencies or enterprise-level projects that span multiple agencies.

Coordinating and completing projects on time within budget and within scope.

Monitoring and summarizing progress of project.

Preparing reports for upper management regarding status of project.

Developing a comprehensive project plan, outlining task timelines, and resources allocations.

Advanced administrative and technical work managing projects which are highly complex in nature.

Serving as a liaison between upper management and project teams, project planning, overseeing activities of the project team(s), identifying appropriate resources needed, and developing project plans, and accountabilities.

Strategic planning by defining objectives, creating roadmaps for established timelines.

Managing project risks, issues and changes, ensuring stakeholder satisfaction and successful project completion.

Building cross-functional teams and assigning tasks, monitoring team member performance.

IT Project Manager

Mphasis, Maitland, FL

May 2021 – Dec 27, 2024

Developed and putted into practice comprehensive project management processes to ensure streamlined operations and successful project outcomes.

Ensured the maintenance of high-quality standards and strict compliance with project requirements to attain project success and stakeholder satisfaction.

Adapted project plans and objectives in response to changing requirements and customer feedback in line with Agile principles.

Analyzed project landscapes to identify early warning signs of risks and issues, facilitating timely adjustments to project plans for optimal outcomes.

Applied in-depth experience in planning and facilitating project meetings to ensure efficient information exchange, problem-solving, and project progress tracking.

Facilitated seamless communication and collaboration among project stakeholders to ensure project success.

Utilized advanced Microsoft Project and MS Office capabilities to create comprehensive project plans, schedules, and documentation.

Established and enforced data governance practices to safeguard sensitive data and facilitate effective data management throughout the project.

Facilitated and led Joint Application Design (JAD) sessions to collaboratively gather requirements, streamline design, and align stakeholder expectations.

Created and implemented IT project governance frameworks and policies.

Collaborated with diverse teams and stakeholders to ensure alignment with project objectives and goals.

As well as assist Bank of America Leadership with creating equipment request reports, Workforce Management-Quality Control.

Led the implementation and customization of TFS for version control, work item tracking, and project collaboration.

Maintained control and oversight of project activities and objectives, including the critical task of reviewing vendor deliverables for quality and compliance.

Increased team productivity and automated repetitive tasks with batch files, PowerShell and VBScript.

Instituted robust policy and procedures to keep projects on track, gauge funding allocation, and assess progress.

Utilized a high level of problem solving and consensus building in the contract negotiation, development, and administration of an annual contract

Employed advanced resource management techniques and change management frameworks to effectively balance project demands and team capabilities.

Applied expertise in Project Management Life Cycle (PMLC) and System Development Life Cycle (SDLC) methodologies to plan, execute, and monitor projects effectively.

Collated, evaluated, and communicated project metrics to measure performance, fostering data-driven project enhancements.

Drove the successful execution of medium to large-scale projects, navigating through complexities while ensuring adherence to timelines and budget constraints.

Applied in-depth knowledge of Agile/Scrum methodology to lead and manage projects with a focus on iterative, collaborative, and customer-centric approaches.

Oversaw the implementation and configuration of JIRA to ensure optimal project tracking and reporting.

Collaborated with end-users to elicit and document their specific project requirements, ensuring a comprehensive understanding of their needs.

Served as a liaison between stakeholders and project teams, ensuring effective communication and alignment of project objectives in a middle management role.

Generated regular project status reports, summarizing progress, milestones, and key performance indicators.

Took ownership of project timelines to ensure on-time delivery and meet project deadlines.

IT Project Manager

UNISIS Group, Qatar/UAE

Nov 2019 - Oct 2020

Developed and implemented of project management processes to ensure efficient and effective project execution.

Established and executed comprehensive project management processes to drive successful project outcomes.

Aggregated, analyzed, and communicated project metrics to assess and optimize performance.

Facilitated collaboration with diverse teams and stakeholders to secure alignment with project objectives and goals.

Created program timelines, expenditure management, financial forecasting, hiring plans, and budget allocation across various program funding sources.

Monitored project progress, anticipating potential risks and issues, and promptly implementing corrective actions to maintain project integrity.

Collaborated with stakeholders and partners to define project requirements and successfully negotiate

project changes to ensure project success.

Conducted end-user requirements gathering to ensure the development of project solutions that meet user needs and expectations.

Utilized expertise in resource optimization and change management, adapting strategies to ensure project success and alignment with organizational priorities.

Utilized extensive experience organizing and leading project meetings to foster collaboration, drive agenda execution, and ensure project milestones are met.

Ensured seamless integration of PMLC and SDLC phases for cohesive project execution.

Assumed responsibility for the successful delivery of medium to large-scale projects, managing complexities and uncertainties to meet or exceed project goals.

Took charge of project activities and objectives while meticulously evaluating vendor deliverables for quality and adherence to project requirements.

Collected and compiled data from various project teams and stakeholders to provide an accurate overview of project status.

Conducted and managed Joint Application Design (JAD) sessions to elicit requirements, enhance communication, and drive stakeholder consensus for effective project planning and execution.

Utilized MS Team Foundation Server (TFS) expertise to establish and maintain project repositories for source code, artifacts, and documentation.

Facilitate the creation and management of user stories, tasks, and epics within JIRA for streamlined project workflows.

Continued expand knowledge of Agile/Scrum and data governance by staying updated on industry trends and best practices to improve project management and data governance proficiency.

Implemented Agile metrics and tracking tools to monitor project progress and identify areas for improvement.

Assumed full ownership of project timelines to ensure timely delivery of all project phases and milestones.

Defined and implemented procedures to optimize project efficiency and ensure on-time delivery of project milestones.

Managed and maintained clear lines of communication and coordination among project stakeholders to foster synergy and optimize project progress.

Provided and markets Global healthcare software solutions within GCC countries, India, Europe, and Hong Kong from Doha Qatar, our development center located in Dubai and our R&D division in India.

Employed experts from Tier 4 consultancy firms with extensive experience in US, Europe and the Middle East.

IT Project Manager

Tech Mahindra Americas, PA

Jul 2018 – Apr 2019

Planned and coordinated all aspects of technical projects from initiation through delivery.

Managed project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed with a team of 65 agents.

Planned, budgeted, monitored and reported on the project with project management tools, Eloqua Software/Salesforce management, pitching the idea of the project or being assigned to it once it's already been approved.

Strong PM processes experience using CISCO Systems PMbok and Waterfall.

Developed a bridge between upper management and the teams tasked with the actual execution of the project.

Maintained rigorous adherence to high-quality standards and project requirements to ensure project success and client satisfaction.

Implemented best practices in resource allocation and change management to enhance team efficiency and project adaptability.

Ensured requirements for internal technology projects align to operational standards, developed alternate requirements or documented exceptions as appropriate.

Collaborated among multiple teams and stakeholders to guarantee alignment with project goals and objectives.

Led the planning and execution of medium to large-scale projects, navigating complexities to achieve desired outcomes and stakeholder satisfaction.

Ensured customer service is timely and accurate daily.

Assumed responsibility for project timelines to ensure timely delivery and meet project milestones.

Recruited potential candidates conducted a number of interviews and hiring process.

Fostered a collaborative environment among team members and stakeholders, ensuring clear communication and alignment with project objectives in a middle management role.

Act as the go-to expert for Microsoft Project and MS Office-related queries within the project team.

Utilized a deep understanding of PMLC and SDLC to mitigate risks and align project objectives with the software development process.

Monitored and analyzed project progress through JIRA dashboards and reports, providing insights for continuous improvement.

Facilitated clear communication between development teams and stakeholders, ensuring alignment with Agile principles.

Developed, defined and executed project plans, project scope, activities, schedules, budgets and deliverables.

Developed and implemented effective IT project governance strategies to ensure successful project execution and alignment with organizational objectives.

Coordinated activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.

Ensured seamless integration of TFS into the project's software development lifecycle to enhance collaboration and version control.

Managed project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved, assist with problem resolution or risk mitigation as needed.

Served as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met.

Delivered informational and decision-seeking presentations to technical and business groups and/or in client organizations.

IT Project Manager

Commonwealth of Pennsylvania, Harrisburg, PA

Dec 2015 – Mar 2016

Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.

Established and enhanced IT project governance practices to ensure alignment with organizational goals and successful project outcomes.

Holed high-quality standards and ensured compliance with project requirements throughout the project's lifecycle.

Identified potential project risks and issues early, implementing proactive strategies to adapt plans and mitigate impacts effectively.

Trained constituents on grant writing, project development, administration, and grant management.

Applied extensive experience in Agile methodologies to plan and execute software projects with an iterative and collaborative approach.

Researched and delivered plans on local, state, and federal funding.

Utilized data to gather, analyze, and present project metrics, enabling performance evaluation and strategic improvements.

Oversaw the execution of medium to large-sized projects, ensuring that moderately to highly complex tasks are completed on time and within budget.

Assisted other partners in providing partnership grants with grant reviews and grant funding oversight

Integrated Microsoft Project and MS Office solutions into project processes for streamlined management and reporting.

Organized and led project meetings, ensuring clear agendas and objectives to drive productive discussions.

Promoted collaboration with a variety of teams and stakeholders to guarantee alignment with project goals and objectives.

Implemented JIRA plugins and integrations to enhance project management capabilities and team collaboration.

Implemented data visualization and dashboards to enhance the accessibility and clarity of project status information.

Gathered end-user requirements to ensure that project solutions meet user needs and expectations.

Responsible for project timelines, guaranteeing their adherence and timely completion.

Enhanced your project management skills and data governance knowledge, stay up to date on the latest Agile/Scrum and data governance industry trends and best practices.

IT Analyst/UIM Systems Admin

HCL America, DOD, San Antonia, TX

Aug 2013 – Jul 2015

Act as a single point of contact for phone calls emails and Chat regarding IT issues and queries.

Received, logged and managed calls from internal staff via telephone, email and chat on the remedy ticketing system.

1st and 2nd line support, trouble-shooting of IT related problems from in-house software to hardware such as Blackberry's, Laptops, MiFi, PCs, MAC books, Printer, iPad, iPod and iPhones.

Supported and Troubleshot network issues regarding, CISCO Systems, VOIP systems, Dynamic Host Configuration Protocol (DHCP), integration of real-time communication services i.e.

IT Security Analyst/UIM Systems Admin

Telefonica/Ferrovial-DOD, Spain, USA

Dec 2007 – Jul 2013

Provided prompt and courteous customer service, teamwork and collaboration for delivering results to a global client base using excellent analytical and problem-solving.

Upheld System Administrators rights and confidential rights while supporting users and their devices on day-to-day basis.

Provided trouble-shooting support monitoring systems for Microsoft Windows 7 and XP Operating Systems.

Provided troubleshooting for network connections, Cisco Switch/Routing technology, Linux, Blackberry, WiFi, Apple TV, devices.

SAP, UIM- Systems Administrator, (Enterprise Resource Planner) to simplify the lives of systems administrators with a comprehensive platform to manage profiles to Apple devices.

Demonstrated experience in creation, storage, and retrieval data for the Texas Toll/Highway Civil Engineering Company's (Agroman and Ferrovial-US, Spain, Canada).

Accomplishments:

Negotiated with vendors, saving company thousands annually in retrieved equipment.

Consistently maintained high customer satisfaction ratings 99.98%.

Created highly effective new program that significantly influenced efficiency and improved operations.

Recognized as Employee of the Month for outstanding performance and team contributions.

Developed relationships with 276 new clients and typically exceeded sales goals by 75%.

Improved delivery of New Hire Onbording by 90%, realizing overall increase in customer satisfaction and cost efficiency.

Led team to achieve 100%, earning recognition from upper management and financial reward.

EDUCATION

Master's Degree: English Literature, Music Theory, University of Arkansas

Fayetteville, Arkansas, Jan 1996

Bachelor's Degree: Computer Forensics Science, University of Texas at San Antonio

San Antonio, Texas, Jan 2007

Certifications

Data Privacy, GDPR & CCPA Awareness FY, 2023

Information Security Management System, FY, 2023

The Code of Business, FY 2021 - 2022

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