Customer Service Manager

PROFILE SUMMARY: Experienced Scheduling/ Customer Service Manager with a strong background in Customer Service and Route Planning. Skilled in managing cross-functional teams, I excel in coordinating office machine distribution, driver routes, and national accounts. My detail-oriented and organized approach, coupled with excellent communication skills, enables me to efficiently support upper management. Known for connecting effectively with diverse groups, my ability to streamline operations and optimize scheduling processes has led to significant cost reductions.

WORK EXPERIENCE

Ricoh USA, Bolingbrook, IL, Scheduling/Customer Service Manager, January 2011 - May 2024

Coordinate distribution of office machines/printers across the Midwest

Plan daily driver routes and schedule.

Manage national accounts and large production orders.

Maintain detailed excel spreadsheets for all transactions and orders.

Work with third party vendors to streamline operations, streamline office machines distribution in the Midwest, plan driver routes, and manage deliveries/relocations. Additionally, I oversee national accounts, maintain transaction records, and collaborate with third party vendors. By implementing effective scheduling practices and monitoring KPIs, I contributed to a 93% reduction in annual operating costs.

Ricoh USA, Bolingbrook, IL, Dispatcher, February 2007-January 2011

Schedule and dispatch drivers and vehicles to appropriate locations.

Create and communicate daily work schedules to appropriate contacts.

Coordinate and communicate truck breakdown issues, schedule changes and weather-related cancellations to appropriate contacts.

Preform customer site surveys, to guarantee elite customer gratification.

Monitor vehicle insurance cards and valid driver license.

Ensure Compliance with DOT and company regulations.

Investigate and resolve the short, over and damage claims.

SKILLS:

Customer Service

Route Planning

Team Management

Communication Skills

Process Optimization

Cost Reduction

Detail-Oriented

Organizational Skills

EDUCATION: Good Counsel, Chicago, IL Diploma May 1983

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