Customer Service Sales Representative

EMPLOYMENT HISTORY

Customer Service Representation

Ourisman Of Rockville Collision Center, Rockville, Maryland — Jan 2023 - Present Sales representative

T-mobile, Gaithersburg,Maryland — Jan 2021 - Jan 2023 8523 Snouffer School RD, Gaithersburg, USA, 20879 • 240-***-**** • ****************@*****.*** Diamond Turner

Customer Service

Customer service professional with 5 years of experience in enhancing client satisfaction and loyalty through effective team leadership and conflict resolution. Proven track record in process improvement and sales strategy, leveraging data analysis to drive customer engagement and retention. Committed to fostering a supportive and efficient service environment, aiming to further develop leadership skills and contribute to organizational success.

Delivered exceptional customer service, resolving inquiries efficiently and enhancing customer satisfaction through tailored solutions.

Provided personalized assistance to clients, fostering trust and improving customer loyalty through attentive service.

Streamlined inquiry resolution processes, achieving noticeable reductions in response times and boosting overall customer satisfaction.

Coordinated with the repair team to ensure timely updates for clients, improving communication and trust throughout the service process.

Analyzed customer feedback to identify service gaps, leading to targeted training sessions that resulted in noticeable improvements in service delivery.

Enhanced customer interaction protocols, leading to measurable improvements in service efficiency and client retention.

Cultivated a welcoming environment through attentive service, strengthening customer trust and loyalty. Achieved top sales performance by effectively engaging customers, resulting in substantial improvements in monthly revenue.

Monitored sales metrics and customer feedback to identify trends, enabling targeted strategies that improved customer retention.

Guided new team members through training programs, fostering a positive environment and enhancing overall team performance.

Developed personalized sales approaches based on customer needs, leading to noticeable results in client satisfaction and loyalty.

Implemented data-driven sales tactics that boosted customer engagement, leading to measurable improvements in monthly revenue.

Created interactive product demonstrations that captivated customers, resulting in substantial growth in upselling opportunities.

Personal Assistant

Foundation For ADHD Educational Services and Support & ADHD Coaching For LIFE LLC, Rockville,Maryland

— Jun 2020 - Jan 2021

Assisted in organizing client schedules and appointments, ensuring timely support and enhancing overall client satisfaction.

Streamlined communication between clients and coaches, resulting in improved response times and strengthened relationships.

Maintained accurate records of client progress and feedback, facilitating informed adjustments to coaching strategies.

Coordinated with multidisciplinary teams to develop tailored ADHD support plans, leading to measurable improvements in client outcomes.

Implemented a digital filing system for client documents, significantly reducing retrieval times and enhancing operational efficiency.

Coordinated with educational specialists to create personalized support plans, significantly enhancing client outcomes and overall program success.

SKILLS

Team Leadership Conflict Resolution

Time Management Sales Strategy

Customer Engagement Data Analysis

Process Improvement Leadership

Expert

EDUCATION

Richard Montgomery High School, Rockville, Maryland — Jan 2016 - May 2020

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