Customer Service Sales Associate
Resume:
J U S T I N L A F A V O R ***************@*****.***
Andover, MN 55304
PROFESSIONAL SUMMARY
Friendly Electronics Sales Associate brings four years of customer service and sales experience. Versed in assessing customer needs and providing targeted product and service recommendations. Energetic and resourceful problem-solver with expert-level POS system skill and strong record of exceeding sales quotas. Attentive Retail Sales professional with expansive knowledge of computer hardware and software, mobile phones and accessories. Explains technical information in simplified terms to help customers verify equipment compatibility and make informed product decisions. Friendly customer service expert with POS system proficiency and four years of related experience. WORK EXPERIENCE
Electronics Sales Associate, Target, Jul 2019 Feb 2024, Coon Rapids, MN Demonstrated product features and assisted with product comparisons between similar brands and models. Demonstrated broad product knowledge and made personalized recommendations to meet customer needs. Used upselling techniques to drive sales and build customer loyalty. Supported loss prevention efforts by understanding and adhering to store shrink plan. Greeted customers and initiated conversations to assess needs and provide service. Discussed equipment requirements and preferences to verify customer needs. Promoted product sales, vendor rebates and loyalty program rewards to drive profitable growth. Assisted customers on sales floor by directing to product locations, answering questions, providing updated pricing and promoting featured products and sales.
Provided detailed comparisons on cellphone models and accessories. Demonstrated expansive product knowledge and made personalized recommendations to meet customer needs. Explained warranties and service contracts to customers before completing purchases. Managed cash and credit card transactions.
AIL/ GLOBE LIFE AO, Nov 2024-Dec 2024
EDUCATION
Associate of Arts May 2024
Anoka-Ramsey Community College Minneapolis, MN
JL
SKILLS
Product recommendationsSales and promotions
Sales strategyCustomer service
POS system operation
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