Customer Success Associate
Resume:
CAROLINA SIMENTAL
CUSTOMER SUCCESS REPRESENTATIVE TEXAS +1-214-***-****
DETAILS
Texas
********.*********@*****.***
Nationality
US Citizen
LANGUAGES
Spanish
English
SKILLS
Analytical Thinking Skills
Problem-Solving
Team Collaboration
Client Engagement
Financial Protection
Understanding (Desire to learn)
macOS, Microsoft, Outlook
Workspace and Google
Workspace
Salesforce, HubSpot, and other
CRMs
Slack, Notion, Monday.com and
more
PROFILE
Highly motivated, customer-focused professional eager to transition into an entry-level Customer Success Representative role at AO Globe Life. Leveraging a proven background in Customer Relationship Management, Client Onboarding & Support, and Strategic Communication to empower clients. Expertise includes Insurance Tailored Solutions, Active Listening, Problem-Solving, and fostering Long-Term Relationships. Self-Motivated with Excellent Communication Skills and Organizational Skills, adept at thriving in a Remote Work Environment and collaborating effectively. Committed to continuous learning, I'm passionate about exceptional Customer Service and driving client satisfaction.
EMPLOYMENT HISTORY
Executive Search Associate at Cataife Consulting Group (Executive Search Firm), Remote
August 2024 — Present
• Supported client relationship management in a dynamic recruitment environment.
• Utilized strong communication and organizational skills to manage diverse projects Customer Success Manager at Plug and Play Tech Center (Corporate Innovation and Venture Capital), Sunnyvale CA (Remote)
March 2020 — August 2023
• Provided comprehensive support to B2B clients, guiding them through service adoption and optimizing their success.
• Cultivated strong, long-term client relationships, ensuring high levels of engagement (achieved 90-95% client engagement).
• Collaborated effectively within a motivated team to achieve partnership goals and drive client satisfaction including finding top insurance solutions (saas).
• Identified client needs and offered tailored solutions within a SaaS environment, focusing on their growth and product adoption.
• Utilized organizational skills to manage revenue operations and identify opportunities for account growth.
Customer Success Associate at Plug and Play Tech Center, Sunnyvale CA (On-site) March 2019 — March 2020
• Supported go-to-market strategies and identified client opportunities within the Insurtech region.
• Maintained detailed organization of client interactions and sales pipelines.
• Engaged with potential clients, demonstrating strong communication and relationship-building abilities.
Business Development Representative at Plug and Play Tech Center, Mexico City
(hybrid)
February 2018 — March 2020
• Initiated C-level relationships and qualified leads, demonstrating strong foundational sales and communication skills.
• Executive Assitant to the CEO
COURSES
Google Data Analytics Certificate, Google Analytics January 2025 — Present
EDUCATION
Bachelor of Business Administration - BBA in Business Administration and Management
& General, Universidad Juárez del Estado de Durango Disney International College Program in International Business, Delaware State University
SKILLS
• Customer Relationship Management
• Client Onboarding, Management and Support
• Tailored Solutions
• Active Listening
• Problem-Solving
• Team Collaboration
• Communication
• Organizational Skills
• Financial Protection Understanding (Desire to learn)
• Client Engagement
• Data Analysis (Foundations)
• Remote Work Adaptability
EXTRA-CURRICULAR ACTIVITIES
Docent at Universidad Juárez del Estado de Durango August 2024 — Present
Teaching HR Management
Independent Livestock (Cattle and Agriculture) at Self-Employed, Durango, MEX August 2023 — May 2025
Self-employed Livestock Business Management Sales and Operations
• Developed and executed a business development strategy for a new service, resulting in a 30% increase in profit margin.
General Management Consultant at Confianza Cars
August 2023 — December 2023
Management Advisor at KAMIKAN
July 2022 — September 2023
REFERENCES
Jackie Hernandez from Plug and Play Tech Center
https://www.linkedin.com/in/jackie-hernandez-0a58535/
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