Customer Service Office Manager
Resume:
SARA
DICHIARA
CONTACT INFORMATION
************@*****.***
** ***** ***** **** *********, AL
35007
SKILLS
OBJECTIVE
Detail-oriented and experienced authorization specialist with a proven track record of processing and verifying insurance claims accurately and efficiently. Possess strong analytical skills and knowledge of healthcare regulations. Ready to contribute expertise.
EXPERIENCE
FRONT OFFICE MANAGER
Encore Rehab. Alabaster, AL Aug 2022 - Feb 2023
PHOTOGRAPHER'S ASSISTANT
Spoiled Rotten Photography. Birmingham, AL May 2023 - May 2024 PRE-SCHOOL TEACHER
Westwood Weekday. Alabaster, AL Aug 2021 - May 2022 MEDICAL ASSISTANT
Gastroenterology Associates. Birmingham, AL May 2002 - Aug 2006 EDUCATION
HIGH SCHOOL
Homeschooled. Birmingham, AL 1989 - 2001
REFERENCES
Amber Wilson, Physical Therapist at Encore Rehab 205-***-**** Andrea Littleton, Regional Manager for Encore Rehab 205-***-**** Dena Bedsole, CRNA at Children's of Alabama 205-***-**** Authorization verification
Insurance coverage determination
Medical terminology
Claim processing
Customer service
Familiarity with ICD-10
Familiarity with CPT
Proficient in MS Office
Processing numerous authorization requests per week with speed and accuracy.
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Collaborating with insurance providers to obtain authorizations for medical procedures.
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Utilizing electronic health record systems to document and track authorization information.
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Communicating effectively with healthcare providers and patients to ensure timely authorizations.
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· Answered and directed phone calls in a professional and courteous manner. Scheduled appointments and managed appointment calendar efficiently and accurately.
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Managed front desk operations, including organizing paperwork and maintaining cleanliness.
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· Assisted lead photographer with setting up equipment for studio photoshoots. Ensured client satisfaction by providing exceptional customer service during photoshoots.
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Developed and implemented age-appropriate curriculum for preschoolers, fostering creativity and learning.
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Facilitated social and emotional development through positive reinforcement and conflict resolution strategies.
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Created a safe and welcoming classroom environment conducive to exploration and discovery.
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Communicated effectively with parents and colleagues to ensure the overall well-being of students.
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Assisted with minor surgical procedures and sterile dressing changes for patients.
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Managed medical records, organized patient appointments, and communicated with healthcare providers.
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Provided compassionate care, comfort, and education to patients in various medical settings.
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