Customer Service Data Management
Resume:
SKYLAR
ROBERTSON
Starkville 601-***-**** ************@*******.***
Skills Summary
Customer Service & Relationship Management: Extensive experience in customer-facing roles at Cadence Bank, Renasant Bank, and Zaxby’s, where I honed my ability to engage with clients, resolve issues, and provide exceptional service, contributing to customer satisfaction and retention.
Data Management & Reporting: Proficient in managing large datasets and utilizing Microsoft Excel to track, organize, and analyze data. Skilled in preparing detailed reports, identifying trends, and ensuring accuracy in all data processing tasks.
Operational Coordination & Process Improvement: Proven ability to manage operational workflows, streamline processes, and enhance efficiency. Demonstrated success in identifying inefficiencies and implementing solutions to improve accuracy and productivity.
Problem-Solving & Troubleshooting: Strong aptitude for identifying problems, analyzing situations, and recommending or implementing solutions. Capable of resolving discrepancies and enhancing operational functions through proactive problem-solving.
Leadership & Team Collaboration: Leadership experience at Zaxby’s, where I developed strong communication skills and the ability to motivate and coordinate teams toward achieving operational goals while maintaining a focus on individual task completion.
Attention to Detail & Accuracy: Strong focus on detail and precision, ensuring that all tasks—from financial transactions to reporting and reconciliation—are completed with the utmost accuracy, which is essential in administrative and data-driven roles.
Multitasking & Deadline Management: Able to manage multiple priorities and meet tight deadlines, ensuring that all administrative tasks are completed in a timely and efficient manner while maintaining high standards of quality.
Education
•High-school Diploma Through Penn Foster Online / May 2016
•Bachelor of Science Through Mississippi State University / May 2023
- Graduated with a GPA of 3.62
- Major in Psychology with a Minor in Applied Behavior Analysis
Experience
Statewide Federal Credit union
Part-time Service Specialist / February 2025 - Current
Assisted members with account inquiries and resolved issues promptly.
Processed transactions accurately in line with credit union policies.
Recommended financial products based on member needs.
Handled cash and balanced drawer with precision.
Supported team efforts to meet branch goals and ensure member satisfaction.
Renasant Bank
Teller / September 2024 – February 2025
Delivered excellent customer service by resolving inquiries and providing product information.
Accurately processed transactions in compliance with bank policies.
Identified customer needs and recommended appropriate banking products.
Handled cash and balanced drawer in line with set guidelines.
Collaborated with team to meet branch goals and enhance satisfaction.
Cadence Bank
Teller II / June 2019 – February 2024
Delivered excellent customer service by handling inquiries, resolving issues, and providing product information.
Accurately processed transactions in compliance with regulations.
Promoted banking products based on customer needs.
Ensured precise cash handling and balanced drawers.
Worked with team to meet branch goals and improve service.
Zaxby’s
Shift Leader / March 2014 – June 2019
Supervised and guided a team of employees during shifts, ensuring operational efficiency and exceptional customer service.
Enforced food safety and quality standards to uphold the restaurant's reputation
Trained new team members and provided ongoing coaching to enhance performance.
Managed cash transactions and reconciled cash drawers accurately.
REFERENCES
• Loren Bell: Bank President at Cadence Bank
• Kimberly Elinburg: Manager at Zaxby’s
• Nicole Duncan: Head teller at Cadence Bank
Contact this candidate