Customer Service Associate
Resume:
Courtnie Hersam
Customer Service Associate
Gainesville, FL 32609
************@*****.***
I'm very good with people, a fast worker, an adaptive learner, I enjoy working, possess a cheerful outlook, follow all requirements for the job, I'm honest, and a diligent worker. Willing to relocate to: Arizona State University, AZ - Salt Lake City, UT - Colorado Springs, CO Authorized to work in the US for any employer
Work Experience
Seasonal TA
Walmart - Gainesville, FL
September 2023 to Present
1. Stock shelves
2. assist customer
3. Clean up boxes
4. Move freight
Sales Advisor
Concentrix - Ocala, FL
October 2021 to September 2022
1. Received positive feedback from customers whole time I was employed 2. Edited shipping arrangements
3. Gave information about products
4. Reached out to store to assist customer
5. Notated every call
6. Scheduled appointments for customers
Customer Service Representative
Sitel - Ocala, FL
April 2020 to January 2021
I was trained to answer calls for retirees of the UAW I helped them update Medicare information. I also gave the customers the phone numbers for Medicare and social security to help them keep their healthcare up to date with current information.
Crew Member
Wendy's - Ocala, FL
October 2019 to April 2020
• Keeping the restaurant clean and sanitized
• Greeting customers along with taking their order, operating cash register, collecting payment from customers, and giving correct change.
• Used suggestive selling for cookies and combo sizes
• Ensuring customer satisfaction
• Quickly packaging orders accurately with following Wendy's guidelines
• Accurately sending out orders to correct customers
• Projecting a cheerful outlook
Call Center Representative
Evicore - Colorado Springs, CO
April 2019 to August 2019
• Receive inbound along with make outbound calls
• Learning the script for Cigna healthcare where we have two 3rd party insurances in Cigna making us prepare to receive these types of inbound calls.
• 3 months into the job, my supervisor had me move up to Smart Choice, which is another type of insurance team.
• Learned the scripts for Smart Choice which deals with BCBS, Aetna, and a third-party Aetna group.
• By moving up in the company, I changed to mostly outbound calls
• Learning the scripts for both teams helped me to analyze the best way to receive and make calls.
• Effective organization skills
Crew Member
Wendy's - Colorado Springs, CO
October 2018 to April 2019
• Keeping the restaurant clean
• Greeting customers along with taking their order, operating cash register, and ensuring customers are satisfied.
• Suggestive selling for new menu items
• Satisfying the customer by quickly packaging orders accurately, making the correct drinks, ensuring the food is made the way the customer requested, and make sure the order is accurate before given to the customer.
• Drive-thru times needed to stay below 200
• Projecting positive image of the company
Sandwich Artist
Subway - Colorado Springs, CO
April 2018 to October 2018
• Chopping vegetables, making backups of vegetables and meats, putting labels on the prepared food to give the proper use by dates,
• Baking fresh bread accurately and according to the subway guidelines.
• Quickly preparing the correct sandwich using subway's guidelines along with the customers' request.
• Maintain cleanliness and sanitation of the restaurant.
• Ensure team works together to stock enough food for the next shift.
• Wear appropriate uniform or work attire
• Project positive image
Cashier
Papa Murphy's - Colorado Springs, CO
February 2018 to April 2018
• Cutting and chopping veggies, shredding cheese, putting toppings on pizza under the compliance of Papa Murphy's guidelines.
• Operating the cash register and handling cash.
• Preparing and accepting orders by phone
• Making pizzas quick to avoid long lines
• Make each order as received, but in store customers come first.
• Keep restaurant clean and sanitized.
• Check dates on salads
• Prepare fresh stock of specialty pizzas
• Greeting customers with a smile
• Appropriate uniform worn
• Project positive image
Cashier
Wendy's - Crossville, TN
November 2017 to January 2018
• Operating cash register,
• Frying foods, cleaning out the fryers, cleaning trays
• Making sandwiches accurately according to the Wendy's guidelines
• Knowing multiple shifts and how to make the required menu items for each shift.
• Greeting customers, taking orders, quickly packaging orders accurately, and ensuring the correct food went to the right customer.
• Changing the drinks in the Freestyle Machine
• Stocking the lobby and drive thru with utensils, lids, cups, napkins, ketchup, and other condiments.
• Keeping the restaurant clean and sanitized
• Wear appropriate uniform to project a positive image. Dishwasher
Ruby Tuesday's - Crossville, TN
September 2017 to November 2017
• Preparing the salad bar with all the food, logging the time the food was good for, stocking the food and plates on the garden bar ensuring it was stocked at all times, and making plenty of stock for the next shift.
• Doing the dishes and making sure that we always had clean plates, drinks, and silverware.
• Closing for dish and garden bar, I learned how the dishwasher needed to be taken apart to be cleaned and how to properly take down the garden bar to put all the food away according to the food safety guidelines.
Deli Associate
Walmart - Crossville, TN
June 2017 to August 2017
• Frying foods
• Projecting positive image and wearing appropriate uniform
• Ensuring food safety by checking sell by dates, and cleaning slicers before slicing meat and cheese
• Managing a clean and sanitized area by cleaning floors, taking out trash, and cleaning drains.
• Accurately packaging salads, draining fryers, cleaning fryers and cleaning oil
• Ensuring customer satisfaction
Cashier
Eco Travel Plaza - Crossville, TN
November 2016 to May 2017
• Baking biscuits
• Selling cigarettes and alcohol
• Understanding rules and regulations of selling tobacco and alcohol
• Greeting customers with a positive image
• Operating cash registers, accepting payment from customers, and giving change.
• Counting the drawers for the register
• Creating scale tickets
• Keeping the store clean and sanitized
• Wearing appropriate work attire
Sandwich Artist
Subway - Crossville, TN
July 2015 to November 2016
• Keeping the restaurant sanitized and clean
• Accurately making sandwiches
• Operating the cash register, counting the money in the store, accepting payment from customers, and giving change.
• Baking bread accurately based on the Subway guidelines
• Preparing back up stock of food
• Training employees which includes teaching the Subway rules and guidelines.
• Making customers happy by quickly making their sandwiches the way they want them. Education
Associate in Business
Independence University - Salt Lake City, UT
December 2018 to Present
None
Roane State Community College
January 2016 to May 2017
Diploma
Cumberland County High School
August 2012 to May 2016
Skills
• Associate's degree in Business received in June 2020. (2 years)
• Organization & Prioritization
• Time Management
• Microsoft Office
• Strong Communication
• Spreadsheet Applications
• Meticulous
• Problem Solving
• Food Safety
• Food Preparation
• Food Production
• Cold Calling
• Cleaning Experience
• Kitchen Experience
• Packaging
• Food Service
• Financial Services
• Cash Handling
• Business Development
• Pricing
• Restaurant experience
• Customer service
• Salesforce
• Cold calling
• Cash handling
• Cash register
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