Customer Service Call Center

Alicia Moses

Resume

St. Louis, MO *****

*************@*****.***

+1-314-***-****

Full-time, employment in a professional, customer service environment, where intelligence and training will offer growth and advancement

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Call Center Agent

Bi-State Development Agency - St. Louis, MO

March 2023 to July 2023

es, taking orders, responding to customer complaints, processing returns, and performing countless other activities.

Teller

CURRENCY EXCHANGE - St. Louis, MO

February 2022 to March 2023

Perform clerical duties. Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence. · Maintain financial records. Cashier/Customer Service

Walmart - Saint Charles, MO

April 2018 to February 2022

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. ... Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Customer Service Representative

Macy's call center - St. Louis, MO

June 2016 to May 2018

Effectively manage large amounts of incoming calls Generate sales leads

Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Customer service

Beacon Hill Staffing - Saint Louis County, MO

October 2014 to April 2016

Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Cashier

McDonalds

September 2012 to November 2014

Receive and disburse money in establishments other than financial institutions.

• Usually involves use of electronic scanners, cash registers, or related equipment.

• Often involved in processing credit or debit card transactions Housekeeping

Town Place Suites

April 2010 to September 2012

Perform any combination of light cleaning duties to maintain private households or commercial establishments in a clean and orderly manner.

• Making beds and replenishing linens

• Cleaning rooms and halls

• Vacuuming.

Housekeeping

Embassy Suites

March 2008 to May 2010

sweep, scrub, mop and polish floors

• vacuum clean carpets, rugs and draperies

• shampoo carpets, rugs and upholstery

• dust and polish furniture and fittings

• clean metal fixtures and fittings

• empty and clean trash containers

• dispose of trash in a sanitary manner

• clean wash basins, mirrors, tubs and showers

• wipe down glass surfaces

• make up beds and change linens as required

• tidy up rooms

• wash windows as scheduled

• operate mechanized cleaning equipment

• maintain all cleaning equipment and materials in a safe and sanitary working condition

• monitor and report necessary domestic repairs and replacements Housekeeping

Drury Inn

March 2004 to July 2009

Performs a variety of housekeeping services to maintain clean guest rooms according to established standards.

• Visually inspects rooms to assist in identifying maintenance items needed.

• Assists guests whenever possible by providing linens, terry or providing information as requested.

• May be asked to assist in laundry/public space when needed Education

High school diploma in Basic

Roosevelt High School

1994 to 1998

Bachelor's degree

Skills

• Upselling

• Retail sales

• Hotel experience

• Front desk

• Computer skills

• Data entry

• Heavy lifting

• Supervising experience

• Restaurant experience

• Typing

• Customer support

• Conflict management

• Experience with children

• Childcare

• Microsoft Office

• Cleaning

• Negotiation

• Cashiering

• Laundry

• Microsoft Outlook

• Organizational skills

• Customer service

• Carpet cleaning

• Sales

• Food service

• Filing

• Research

• Communication skills

• Intelligence experience

• Microsoft Excel

• Microsoft Powerpoint

• Maintenance

• Cash handling

• Computer operation

• Administrative experience

• Leadership

• Employment & labor law

• E-commerce

• Google Suite

• CRM Software

• Presentation Skills

• Computer Networking

• Documentation review

• Quality Assurance

• Project Management

• Process Improvement

• Account Management

• Databases

• Salesforce

• Merchandising

• Management

• Software troubleshooting

• Tax experience

• English

• Microsoft Windows

• Loan processing

• Lending

• Cash management

• Debits & credits

Certifications and Licenses

Food Handler Certification

Assessments

Scheduling — Completed

April 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Sales skills — Proficient

August 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

November 2021

Identifying and resolving common customer issues

Full results: Proficient

Data entry: Attention to detail — Completed

January 2022

Maintaining data integrity by detecting errors

Full results: Completed

Attention to detail — Completed

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Qualifications

• Outstanding customer service skills: diplomatic and patient with all types of individuals and organizational levels

• Strong Organizational skills, multi-task ability& attention to detail

• Computer skills include MS Office, Excel, Power Point, Word, and outlook

• Contributes to team effort by accomplishing related results as needed

• Eager to acquire new skills

Contact this candidate