Project Management Manager

Alexis McElroy

Fairmont, WV P: 520-***-****

E: *.***********@*****.***

Summary

I am a highly adaptive Project Manager with 5 years of expertise in agile techniques, Kanban, and Agile-Scrum projects. In October 2022, I earned a Master's degree in Business Administration with an emphasis in Project Management from Grand Canyon University. In addition to my industry experience, I currently teach courses in Project Management, Fundamentals of Project Management, and Agile Project Management at Grand Canyon University. I am skilled in leveraging cross-functional IT, Agile, and QA teams to deliver project outcomes on time and within budget.

Skills

Microsoft Office/Excel/Project

Confluence

Jira

Database Management

Implementation

Soft Skills

Project Scope

Business Process Implementation

Conflict Resolution

Agile Project Management

Time Management

Education & Certifications

Certified SAFe 5 Scrum Master- Scaled Agile

Certified Associate in Project Management (CAPM) – Project Management Institute

Master of Business Administration in Project Management- Grand Canyon University (March 2021-December 2022)

Bachelor’s in Business Administration -Grand Canyon University (May 2017-October 2020)

Associate in Business Management- Chandler-Gilbert Community College (Jan 2014- May 2017)

High School Diploma- Arbor View High School

Professional Experience

Project Management Support Specialist 02/2024-Present

Successfully managed events with a 100% on-time delivery, reducing logistical costs by 12%. Collaborated with stakeholders to plan and execute over 5 events annually, contributing to a 15% increase in recruitment efforts and expanding brand visibility at tradeshows.

Led cross-functional teams, delivering the CRM project 10% under budget and reducing manual processing time by 25%. Defined project scope, objectives, and deliverables while achieving a 98% stakeholder satisfaction rate.

Improved efficiency by 30%, reducing inventory discrepancies by 20% and cutting lead times by 15%. Developed comprehensive project documentation, including risk management strategies and communication plans, while identifying and mitigating 95% of project risks before escalation.

Increased engagement by 40% and online leads by 25% within three months of the campaign launch. Utilized project management tools like Asana and Smartsheet to track progress, completing the project 10% ahead of schedule and 8% under budget.

Helped develop KPIs that improved project tracking accuracy by 20%, leading to a 15% improvement in junior PMs’ project completion rates. Provided guidance on small-scale initiatives, resulting in a 10% reduction in project overruns.

Adjunct Faculty 05/2023-Present

Grand Canyon University

Taught over 30 courses to more than 1,500 students on topics including Project Management, Fundamentals of Project Management, and Agile Project Management, achieving a 90% student satisfaction rate.

Facilitated interactive discussions and activities, increasing student engagement by 20%, and promoting critical thinking through practical applications of project management principles.

Provided personalized feedback and mentorship to over 75% of students, helping them improve their understanding of course content and achieve a 95% on-time submission rate for assignments.

Assessed and graded student work with 100% on-time grading completion, maintaining accurate records and reporting final grades promptly.

Integrated industry trends and updated methodologies into course materials, ensuring 100% relevance to current project management practices.

Project Manager (Contract) 07/2022-09/2023

Arizona State University- Phoenix, AZ

Direct multiple projects as project manager, leading a team of internal staff and external vendors in delivering business solutions.

Interviewed stakeholders and conducted thorough needs assessments, resulting in a 20% improvement in process efficiency and a 25% reduction in manual tasks through automation and system enhancements.

Authored business requirements documents for proprietary software applications and requirements elicitation sessions with 100% stakeholder participation, ensuring a 95% alignment between business needs and the final solution. This reduced project rework by 15%.

Offered hands-on assistance to stakeholders and provided ongoing support, maintaining a 98% stakeholder satisfaction rate by addressing needs proactively and keeping updated on user preferences, leading to a 10% increase in adoption of new systems.

Created project plans to fit stakeholder and customer needs and delivered projects 10% under budget and 15% ahead of schedule on average, with full accountability for results, ensuring a 98% on-time project completion rate while meeting stakeholder expectations.

IT Business Analyst/Project Manager 07/2022-05/2023

Southwest Behavioral Health Services- Phoenix, AZ

Direct multiple projects as project manager, leading a team of internal staff and external vendors in delivering business solutions.

Interviewed business requirements to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures.

Authored business requirements document for propriety software applications; led requirements elicitation sessions (including requirements analysis), solution assessment and validation, use cases and interface/functionality mock-ups.

Offered hands-on assistance to stakeholders assessing needs and maintaining current knowledge of user preferences.

Created project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes, full accountability for projects.

Implementation Manager 04/2021-06/2022

Bank of the West- Tempe, AZ

Led the implementation of 900 customers in TreasuryNow migration, facilitating product and international cash implementation activities.

Managed project plans and weekly status meetings, supporting scheduling and tracking action items.

Collaborated with internal teams to drive process improvements and future product enhancements.

Other Roles and Experience

Senior IT Business Analyst Nationwide – Scottsdale, AZ 10/2019 – 02/2022

Project Coordinator American Intercontinental University – Chandler, AZ 05/2019 – 10/2019

Construction Project Coordinator The Robinson Group – Phoenix, AZ 12/2018 – 04/2019

Administrative Assistant State of Arizona – Casa Grande, AZ 05/2016 – 12/2018

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